Today I just realized my iPhone 6 was bent right below the volume buttons. I just contacted apple care and they said they wouldn't help me and its basically not their fault that after 1 month of normal use my iPhone is bent.
After I hung up with the care person I noticed that on my screen I can see a slight discoloration (yellowish hue) in the area of the bend on my home screen & all apps that i open.
I bought my iPhone from Verizon on 9/19 which pretty much means I missed the return date by 2 days...
What do I do now... Should I call back and ask for a supervisor?
Any ideas?
UPDATE (10/22/14)
So I just called apple again today and spoke to their advisers. The first person I talked to, tried to get me to purchase apple care plus. He told me my device was still within a window to get it and if I wanted I could purchase it now and get a brand new device for $79. I told him I would like to send it back for warranty purposes. He then sent me to another rep who I had to wait for about 20 mins. This adviser was much more helpful. I told them my situation - Basically said My iPhone is bending by the volume button. I did not do anything to cause any kind of bend and have only been using it normally. The device screen now has a yellow hue next to the volume button section of my phone (as I posted in another picture earlier) she said she has never heard of this problem before.
She then asked if I would like to setup an appointment with the genius bar, I explained to her that since I live in HI on an island that has no apple store that would be difficult. She then set me up with a return ticket. I gave her my address and she said she would ship over a box that I could use to ship my device back.
I asked for a replacement device to use while they have my phone and are examining it, (Because being in HI I would more than likely be without a phone for 1-2 weeks) she said she could do that for $29. Do I honestly think I should be paying for this replacement device while apple "checks out" my iPhone because of a manufacturing flaw on their end? No. But at this point I didn't try to dispute this charge because honestly im over it and just want my phone fixed.
So that's where im at now. Much more helpful apple response today and from the looks of it as of now, I will be getting a replacement phone once apple checks out my phone and makes sure the damage is not cause by accidental drop or water damage.
Will update if any changes happen so others who may be having this problem can follow suit.
After I hung up with the care person I noticed that on my screen I can see a slight discoloration (yellowish hue) in the area of the bend on my home screen & all apps that i open.
I bought my iPhone from Verizon on 9/19 which pretty much means I missed the return date by 2 days...
What do I do now... Should I call back and ask for a supervisor?
Any ideas?
UPDATE (10/22/14)
So I just called apple again today and spoke to their advisers. The first person I talked to, tried to get me to purchase apple care plus. He told me my device was still within a window to get it and if I wanted I could purchase it now and get a brand new device for $79. I told him I would like to send it back for warranty purposes. He then sent me to another rep who I had to wait for about 20 mins. This adviser was much more helpful. I told them my situation - Basically said My iPhone is bending by the volume button. I did not do anything to cause any kind of bend and have only been using it normally. The device screen now has a yellow hue next to the volume button section of my phone (as I posted in another picture earlier) she said she has never heard of this problem before.
She then asked if I would like to setup an appointment with the genius bar, I explained to her that since I live in HI on an island that has no apple store that would be difficult. She then set me up with a return ticket. I gave her my address and she said she would ship over a box that I could use to ship my device back.
I asked for a replacement device to use while they have my phone and are examining it, (Because being in HI I would more than likely be without a phone for 1-2 weeks) she said she could do that for $29. Do I honestly think I should be paying for this replacement device while apple "checks out" my iPhone because of a manufacturing flaw on their end? No. But at this point I didn't try to dispute this charge because honestly im over it and just want my phone fixed.
So that's where im at now. Much more helpful apple response today and from the looks of it as of now, I will be getting a replacement phone once apple checks out my phone and makes sure the damage is not cause by accidental drop or water damage.
Will update if any changes happen so others who may be having this problem can follow suit.
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