Today I just realized my iPhone 6 is bent. Apple Care saying not their problem.

Discussion in 'iPhone' started by MauiGideon, Oct 21, 2014.

  1. MauiGideon, Oct 21, 2014
    Last edited: Oct 22, 2014

    MauiGideon macrumors regular

    Joined:
    Sep 5, 2008
    #1
    Today I just realized my iPhone 6 was bent right below the volume buttons. I just contacted apple care and they said they wouldn't help me and its basically not their fault that after 1 month of normal use my iPhone is bent.

    After I hung up with the care person I noticed that on my screen I can see a slight discoloration (yellowish hue) in the area of the bend on my home screen & all apps that i open.

    I bought my iPhone from Verizon on 9/19 which pretty much means I missed the return date by 2 days...

    What do I do now... Should I call back and ask for a supervisor?
    Any ideas?

    [​IMG]

    [​IMG]

    UPDATE (10/22/14)

    So I just called apple again today and spoke to their advisers. The first person I talked to, tried to get me to purchase apple care plus. He told me my device was still within a window to get it and if I wanted I could purchase it now and get a brand new device for $79. I told him I would like to send it back for warranty purposes. He then sent me to another rep who I had to wait for about 20 mins. This adviser was much more helpful. I told them my situation - Basically said My iPhone is bending by the volume button. I did not do anything to cause any kind of bend and have only been using it normally. The device screen now has a yellow hue next to the volume button section of my phone (as I posted in another picture earlier) she said she has never heard of this problem before.

    She then asked if I would like to setup an appointment with the genius bar, I explained to her that since I live in HI on an island that has no apple store that would be difficult. She then set me up with a return ticket. I gave her my address and she said she would ship over a box that I could use to ship my device back.

    I asked for a replacement device to use while they have my phone and are examining it, (Because being in HI I would more than likely be without a phone for 1-2 weeks) she said she could do that for $29. Do I honestly think I should be paying for this replacement device while apple "checks out" my iPhone because of a manufacturing flaw on their end? No. But at this point I didn't try to dispute this charge because honestly im over it and just want my phone fixed.

    So that's where im at now. Much more helpful apple response today and from the looks of it as of now, I will be getting a replacement phone once apple checks out my phone and makes sure the damage is not cause by accidental drop or water damage.

    Will update if any changes happen so others who may be having this problem can follow suit.
     
  2. eclipse01 macrumors 68020

    eclipse01

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    Eau Claire, WI
  3. wxman2003 Suspended

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    Apr 12, 2011
    #3
    Do you have AppleCare? If you do it will only cost $79 to replace.
     
  4. Achillias macrumors regular

    Joined:
    Dec 1, 2011
    #4
    You want them to exchange it for free? Not going to happen without a software problem. Cosmetic damage will cost you money. Small yellow discoloration mostly won't be swapped.
     
  5. Surf Monkey macrumors 68020

    Surf Monkey

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    Location:
    Portland, OR
  6. techspin macrumors 6502a

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    Jul 21, 2014
    #6
    So do you sit on your phone regularly or tumble out of a rickshaw? What happens if you bend it back?
     
  7. maxsquared macrumors regular

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    Jun 27, 2009
    #7
    Take it back to a store, if you are not bending it on purpose, they absolutely should exchange for you for free.
     
  8. MauiGideon thread starter macrumors regular

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    Sep 5, 2008
    #8
    I dont even put my iPhone in my back pocket, it has always been in the front. Why would I try to bend back a device that is NOT meant to be bent anyway?
     
  9. respectabilia macrumors regular

    Joined:
    Oct 24, 2010
    #9
    It's strange because I spoke to Apple reps from the online store twice and from a retail store in person as a potential buyer (in London) asking them if they would replace if my phone bent within warranty and they reassured me 100% they would.

    I asked them three times at separate occasions because of reports like the above of people getting turned away.

    Maybe it differs from place to place? Although the apple reps from the online store, one was actually from the US (they connect across countries sometimes).
     
  10. iceperson macrumors 6502

    Joined:
    Mar 31, 2014
    #10
    I've noticed a lot of people with bent phones have joined dates in 2008. Well, played Samsung, well played.../jk

    Sorry about your phone OP, unfortunately you won't find any help here. Everyone here will be tripping over themselves to call you a liar and/or a shill...
     
  11. eclipse01 macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #11
    I thought there was a huge news article about Apple saying they "WOULD" replace them?

    again I don't really agree that they even should, people should treat there $600-$800 device as just that (especially if you are running caseless), otherwise just use a case!
     
  12. bmt134 macrumors 6502

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    Dec 6, 2012
    #12
    Why would Apple replace a faulty phone that got bent from an inherent design flaw for free?

    :apple:
     
  13. MauiGideon thread starter macrumors regular

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    Sep 5, 2008
    #13
    Yup pretty much looks like it. I would have never guessed in a million years -MY- iPhone 6 would somehow get bent, and it reaffirms my thought that no one will actually care until it happens to them.

    I will probably be calling apple care once again after work to try to get something done.
     
  14. nox5 macrumors 6502

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    Oct 16, 2013
  15. MauiGideon thread starter macrumors regular

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    Sep 5, 2008
    #15
    I do use a case, a SGP Neo Hybrid, and by no means do I take care of my device in a careless way. I have ALWAYS been very careful with my devices and this is the first one that has actually given a problem like this.
     
  16. teknikal90 macrumors 68030

    teknikal90

    Joined:
    Jan 28, 2008
    Location:
    Vancouver, BC
    #16
    the degree of the bending and the angle of the bend suggests something more drastic happened than 'it bent in my pocket over time'

    Further, I don't believe that you 'just realized' that your phone is bent, given that the phone is very very bent, according to the picture.

    are you sure a pure accident didnt happen OP and you just wanted ideas on how to get around this?
     
  17. MauiGideon thread starter macrumors regular

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    Sep 5, 2008
    #17
    The mighty :apple: will never say they made a design flaw since design is something they actually pride themselves over on other companies.

    The problem is though when you bend a device that is never meant to be bent what effect will that have on the internal components over time?

    Answer = I dont know but probably something not good.
     
  18. wxman2003 Suspended

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    Apr 12, 2011
    #18
    Neo Hybrid is like having no case at all. The soft back provides no support.
     
  19. eclipse01 macrumors 68020

    eclipse01

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    Location:
    Eau Claire, WI
    #19
    On a funny note, I actually thought of the first Android phone (the G1) when I saw your pics.

    man was that an ugly phone!
     
  20. flyinmac macrumors 68030

    flyinmac

    Joined:
    Sep 2, 2006
    Location:
    United States
    #20
    Yeah, keep trying... Somewhere there was a story about them stating they would replace bent phones... but not expecting them to suddenly reverse course because you quote something on the Internet unless it's posted on the Apple corporate website.

    Apple has a policy of not covering cosmetic or physical damage / flaws. I've been unsuccessful at getting them to repair or replace things that came out of the box damaged because it was considered "cosmetic" and therefore uncovered by their warranty.

    I only buy items locally now from other places not owned by Apple. Reason being, is that local stores that Apple doesn't own have a 30 to 90 day no questions asked return policy. Doesn't matter why you want to return it. Even if it's broken. I've returned Apple stuff and other items to these local private stores simply because I changed my mind later, or decided I didn't like it. Local private stores have much better policies.

    Stay away from Apple stores whenever you can, and buy from department stores, etc. anytime you have the option. The return policy is much better.
     
  21. vgamedude macrumors 6502a

    Joined:
    Dec 10, 2013
    #21
    You shouldn't require a case wow I can't believe the crap I hear here sometimes.

    Steve jobs didnt even use cases, he hated them, a case shouldn't be required.
     
  22. CoyoteRidge macrumors member

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    Sep 15, 2014
    #22
    Another bent iPhone. Great job Apple, great job. NOT !!!!
     
  23. MauiGideon thread starter macrumors regular

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    Sep 5, 2008
    #23
    I dont understand your point here... First of all its ALWAYS in a case which is the reason I have not noticed its bent till now. Could it have happened last week? Yesterday? This morning? I dont know.

    [​IMG]

    Looking at the picture of the phone in the case how easy do you think it is to notice it has a bend? With the case on the bend is hardly noticeable.

    For the last point, I am 100% sure I have no idea how this happened. I do not treat my phone roughly, I did not try to bend it, more over I literally just missed my 30 day exit window with Verizon like 2 days ago which makes this whole situation even worse.
     
  24. jca24 macrumors 6502a

    jca24

    Joined:
    Jul 28, 2010
    Location:
    DFW
    #24
    Ok, so it was in your front pocket, you obviously did a sit-up or something to put enough pressure on it to bend it. Either you did it or someone else did it. It did not happen by itself!! You must have done it and did not notice the pressure you were putting on it which seems odd to me that you didn't feel it. News flash! Take care of your stuff.
     
  25. nox5 macrumors 6502

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