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Today I just realized my iPhone 6 is bent. Apple Care saying not their problem.

deaglecat said:
... good spot. And in particular



"Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer."
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Well-spotted. I think this stuff will be useful for anyone unfortunately caught up in a bendgate controversy with Apple.

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sim667 said:
London UK?



I think our sale of goods act is a lot stricter than the equivalent in a lot of countries
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Yep. London UK.

By the way, here's an account from Hong Kong that gives a position similar to OPs... http://www.oneofthenine.com/one-of-...e-apple-store-today-for-a-chat-about-bending/
 
jpeg42 said:
Did you not read the story?? That is not what it says at all. Take off the blinders man.
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I read and understood the story and that is exactly what happened:

Screen popped loose at the top left facing corner, screen also "clicking" on the other three corners.
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He brings in a damaged phone to the store...

Genius proceeds torquing on the upper left facing corner. He is torquing on it so hard attempting to peel the corner of the case loose that my wife asks him to stop. He switches to the lower side of the case to remove it
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The guy in the store has a tough time taking off the case and is exerting a lot of pressure, fails, then tries again...

then immediately asks my wife if he can take the phone in the back room. (LPT - not a good idea to let them do this) comes back out and says "golly gee darn it it, this phone is bent just enough to where we won't cover it.
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Well, he takes it into the back room. Why? To exert more pressure without the wife objecting? To use a tool? To ask Big Dave, the strongest guy there to get the case off? Whatever, it wasn't treating the phone normally.


And yet some people here use this as an example of how the CASE may be causing a problem.

That is funny!
 
McDaddio said:
I read and understood the story and that is exactly what happened:







He brings in a damaged phone to the store...







The guy in the store has a tough time taking off the case and is exerting a lot of pressure, fails, then tries again...







Well, he takes it into the back room. Why? To exert more pressure without the wife objecting? To use a tool? To ask Big Dave, the strongest guy there to get the case off? Whatever, it wasn't treating the phone normally.





And yet some people here use this as an example of how the CASE may be causing a problem.



That is funny!
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So to be clear, a case designed to be so tight it cannot be removed without twisting the frame of the phone isn't a problem.
 
Surf Monkey said:
It's a problem, but it's a case problem, not a phone problem.
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Sorry, not buying it. A case should not be able to do this to a phone :

Brand new iPhone 6. Sturdy Spigen case put on right out of box. Screen popped loose at the top left facing corner, screen also "clicking" on the other three corners. Phone has never been in a pocket, and never dropped. Always in a padded pocket in my wife's purse for the past week or so.
 
jpeg42 said:
Sorry, not buying it. A case should not be able to do this to a phone :

Brand new iPhone 6. Sturdy Spigen case put on right out of box. Screen popped loose at the top left facing corner, screen also "clicking" on the other three corners. Phone has never been in a pocket, and never dropped. Always in a padded pocket in my wife's purse for the past week or so.
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It doesn't sound as if the case did do it to the phone. It sounds like torking the phone into and out of the case did it.
 
ARH1956 said:
So to be clear, a case designed to be so tight it cannot be removed without twisting the frame of the phone isn't a problem.
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No. That is not clear and you are missing the point.

A person who bends an already damaged phone after carelessly taking off the case is the problem.

You can also damage the phone by improperly putting on a screen protector (too much water, pressing down hard on the screen, etc), that doesn't mean that there is a problem with the screen protector.
 
McDaddio said:
No. That is not clear and you are missing the point.

A person who bends an already damaged phone after carelessly taking off the case is the problem.

You can also damage the phone by improperly putting on a screen protector (too much water, pressing down hard on the screen, etc), that doesn't mean that there is a problem with the screen protector.
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Trust me I'm getting your point.
 
ARH1956 said:
Apparently it starts out as a case problem, transfers into a phone problem, then completes the problem trifecta as the owner's problem.
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I don't see how you expect to garner a lot of sympathy if it's that the case was so tight that pressing the phone into and out of it is what caused the bend. The same thing happened with iPhone 5s.
 
Surf Monkey said:
I don't see how you expect to garner a lot of sympathy if it's that the case was so tight that pressing the phone into and out of it is what caused the bend. The same thing happened with iPhone 5s.
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OK, first my 6+ isn't bent, I'm not seeking sympathy. You and I are in agreement. THE CASE WAS THE PROBLEM, sheesh.
 
MauiGideon said:
Today I just realized my iPhone 6 was bent right below the volume buttons. I just contacted apple care and they said they wouldn't help me and its basically not their fault that after 1 month of normal use my iPhone is bent.

After I hung up with the care person I noticed that on my screen I can see a slight discoloration (yellowish hue) in the area of the bend on my home screen & all apps that i open.

I bought my iPhone from Verizon on 9/19 which pretty much means I missed the return date by 2 days...

What do I do now... Should I call back and ask for a supervisor?
Any ideas?

Image

Image

UPDATE (10/22/14)

So I just called apple again today and spoke to their advisers. The first person I talked to, tried to get me to purchase apple care plus. He told me my device was still within a window to get it and if I wanted I could purchase it now and get a brand new device for $79. I told him I would like to send it back for warranty purposes. He then sent me to another rep who I had to wait for about 20 mins. This adviser was much more helpful. I told them my situation - Basically said My iPhone is bending by the volume button. I did not do anything to cause any kind of bend and have only been using it normally. The device screen now has a yellow hue next to the volume button section of my phone (as I posted in another picture earlier) she said she has never heard of this problem before.

She then asked if I would like to setup an appointment with the genius bar, I explained to her that since I live in HI on an island that has no apple store that would be difficult. She then set me up with a return ticket. I gave her my address and she said she would ship over a box that I could use to ship my device back.

I asked for a replacement device to use while they have my phone and are examining it, (Because being in HI I would more than likely be without a phone for 1-2 weeks) she said she could do that for $29. Do I honestly think I should be paying for this replacement device while apple "checks out" my iPhone because of a manufacturing flaw on their end? No. But at this point I didn't try to dispute this charge because honestly im over it and just want my phone fixed.

So that's where im at now. Much more helpful apple response today and from the looks of it as of now, I will be getting a replacement phone once apple checks out my phone and makes sure the damage is not cause by accidental drop or water damage.

Will update if any changes happen so others who may be having this problem can follow suit.
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What ever happened? Did you get a new unbent phone?
 
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