Correct, it's a nightmare trying to do that, at least it was for me yesterday. I get there and the guys says...'sure we can switch you to next', so he proceeds to go through with the transaction of activating the 6+ that I had reserved with the 2yr discount. He then says let me take you over to someone that knows how to convert this to Next. The new Apple guy is frustrated because the first Apple guy had activated the phone, if he had not activated it we could have done the conversion with that phone. So the new guy has to go check to see if they have another 6+ 128GB/silver, which they miraculously do. So we return the first 6+ and that is done, we then proceed to purchase the 2nd 6+ on ATT next. Well ATT flags my account as they have to do a credit approval. They essentially did this so they can ensure that's it's actually me. So the Apple guy has to call ATT and go through a series of questions and then I have to go through a series of questions. The questions are so ridiculous...the first one was I had to know what my mortgage payment was, he gives me 4 multiple choice options, all right around what I "think" my mortgage payment is. For example, they asked if it fell into a range of $2200-$2250, or $2250-$2300, I wasn't sure, I knew it was right around $2250, so I had to guess. So there are 2 more questions like that...well after all that ATT finally says I am approved, so we proceed with the purchase on Next and the Apple guy finally gets to the screen where we can select the plans available and guess what the Next plan isn't there. So we both start laughing, I felt bad and told him not to worry about it, that I would just do it another day.