how to fight att on throttling
disclaimer: dear trolls, this forum is intended for those of us, unlimited data customers (17 million), who believe throttling is wrong and are willing to fight back (as in stand up to the #attFail bully). we are not interested in your opinions or love for this greedy corporation, who doesn't appreciate its' loyal customers. so, please (respectfully) move along.
now ...
dear fellow, unlimited data "planners". we are 17 million strong, we have the right to fight back and we have already managed to bring this issue up to main stream media.
the goal of this fight is to raise or remove the ridiculously low 2gb data limit (
i believe 5gb would be a fair data cap) and make our $650+ iPhones usable once again.
here are my findings and suggestions on how to win this battle:
(you won't even have to leave the comfort of your office chair
)
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ask for a written proof of the 5% claim - from my conversations with customer support and reading every single thread on the issue here;
att is accusing us of abusing their network. however, i find it hard to believe that using 2gb of data is indeed abuse, especially since they recently changed their data plans to: 300mb, 3gb & 5gb ... implying that 2 out of 3 options new customers have - use more then 3gb of data (66%).
you have to ask in writing - since asking customer support for proof will be met with ...
nonsense responses red of a computer screen:
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- how is 5% determined?
- what is the average data usage for all smartphone users on your entire US ATT network, per month, on average? (please provide a monthly report for the past year)
- what is the average data usage for all smartphone users in my network, per month, on average? (please provide a monthly report for the past year)
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(if any of you would be kind enough to write up such letter, so we can all use as example, that would be wonderful - as you can clearly see i'm no english major)
Here's the address (certified mail of course):
AT&T Service,
PO Box 204089,
Austin, Texas 78720-4089.
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obtain a copy of your contract signed by ATT & you - you'll have to contact the original ATT store you have made the purchase from. of course easiest would be to find it in your files (i'm still looking)
you can also
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call customer "service" - while this might seems obvious, but it will just waist 1/2 h of your time. you will be transferred to a "data consultant", who will read a legal response of a computer screen.
att decided they do not want us, loyal customers to be entitled to the same benefits as their, shiny, new Data Pro 5GB plan customers. they want you out. we are an inconvenience to them, and they treat you as such (even though they didn't mind us paying every, expensive bill for over 5 years).
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sign this petition on change org - 700+ people have signed already, at a rate of 300 / month
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submit a complaint to FCC - be ready to receive a call back from att, when you do
- you can also:
better business bureau,
consumer watchdog, fox is on your side, consumerist, etc
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attempt to raise the 2gb, 5% average by using as much data as you can, once you do get throttled - while some consider this immature, unfortunately is the only proactive option (ATT will not negotiate or reason with you otherwise).
here are my tips on how to use up to 1GB of data a day over the Edge
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switch your market -
submit your data usage / market. there's a theory that only big cities get throttled & CT, TX, OH, UT do not or have much higher data cap (5gb +). if true, technically you can switch to one of those markets & receive the benefit of a higher data cap (any anyone tries this, please let us know if it works).
good luck to you all!
ps: while the premise of this thread is to "fight" - to be fair, i will state that of course you have an option to give up and cancel the service with att.
be warned that they will try to extort $375 cancellation free from you in the process. see links in my signature: alternative providers (e.g. $60 - 2gb of data & all else unlimited), how not to pay ETF
