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That's not true - I actually deleted my preorder and ordered fresh through the iPhone section - I still did not have that option. I still got Sep 20 delivery though.
Well it was true for me ;) I didn’t just imagine doing it lol but glad you got your preorder
 
Took a while but app worked. Will be a good upgrade from my 12 Pro. Snagged 512GB Pro in Black. Switching my camera recordings to 4K (60) FPS from 1080p for family videos. Website on Mac still not up yet.
 
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Done. 8:02, Clearly my fastest time ever, I was fully ready, email received 8:03 delivers on Sept. 20 iPhone 16 Pro Black, went CRAZY 512GB, last iPhone was 256 almost full and I want to keep a ton of images local, not iCloud, maybe I'm stupid.
 
The order is secured

IMG_0012.png
 
Now… If I do not want to mail back my 14PM, how difficult is it to trade it in-store?

I did not see an option for choosing mail or in-store
 
Yes. Even if Apple decides not to require it UPS will, at least here where I am. I don't know what happened to the ability to pre-sign that Apple used to offer. I have a secure locked location where UPS could leave it, they have the code.
Ok thanks. I chose delivery, someone will probably be home. I’ll make sure of it. But I love opening the box and taking everything out and setting it up myself, I don’t want people from Apple touching it lol.
 
Yeah, thats a rookie mistake. Gotta use the Apple Store app. It always loads first on those. Force close over and over and it will open. Sorry for the delay, but I'm sure you'll be fine. They haven't had crazy issues with getting one on launch day for years.
That’s not always true. Last year the desktop site loaded a good 15 minutes before the app.
 
Smooth sailing! Got in at 5:02. Got held up because my CC needed updating. I feel like this happens every year. I think it’s stored correctly for preorder- then bam, they need it again. Oh well. Made it through.

Order:
16 Pro Max (256), white
Delivery: Launch Day
Southern California
Same here, except they also needed my address updated. I had just placed an order a few days ago, so I know they had my correct information.
 
WARNING!! Make sure that your AT&T billing address is the same as the address you want to ship your phone to, because Apple cannot ship to a different address!

I lost my pre-order because even after I changed my address at AT&T, I couldn't change it at Apple without CANCELLING my pre-order and going through the entire process again. Even though I had my pre-order ready since last night, I lost my place in line and had to "wait" again at Apple.com/store until they let me in to pre-order again. Even after sprinting through that process, I was left with a phone being delivered Oct 2 instead of Sep 20.

APPLE SHOULD HAVE TOLD ME THE AT&T-FORCED SHIPPING ADDRESS AS PART OF THE "PREPARE FOR PRE-ORDER" PROCESS. Then I could have corrected it at AT&T and restarted the process at Apple prior to the 5am pre-sale gun.

I am extremely irritated at this -- I was trying to get my phone shipped to a vacation house we're renting, but now I'm not getting it during vacation and can't even get it the next week -- I'm going to be on a business trip. So instead of getting my phone on 9/20, I won't get my hands on it for nearly a MONTH because this pre-order process was so difficult. Every year, something goes wrong. I've never received a phone on opening day.

I really have no reason to stay with AT&T, as a financing option or as a carrier. Next year I'm dumping them.

Additionally... earlier last night when I was "Preparing for pre-order" I couldn't complete the process because after verifying my phone number and Last 4 SSN for my AT&T account, the Apple website would "error" with a page that I couldn't do anything on. Through several troubleshooting efforts, I figured out that the balance on my installment account @ AT&T was the problem. I paid off my phone at AT&T and then restarted the pre-order process on Apple and it worked normally. Apple should be capturing the error from AT&T and offering the user a chance to pay off the device right there -- or at least telling them they need to pay it off at AT&T.

Offered in the spirit of Apple and AT&T fixing these problems that really alienated a large and loyal customer.
 
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