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iPhone 13 UK iPhone 13/13 mini/13 Pro/13 Pro Max Pre-release, Orders and Dispatch Thread

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The first post of this thread is a WikiPost and can be edited by anyone with the appropiate permissions. Your edits will be public.

Which Model are you getting?

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wizzywig27 said:
My email to Marc Allera at EE:

Good afternoon Marc and team

It comes to that time of the year again when my annual complaint gets submitted.

I was going to sit out an upgrade this year but at the last minute I had a change of heart. I called up yesterday and initially upgraded my partners phone (number) to an iPhone 13. I was told delivery should be tomorrow (today). Upgrade went through, text message received - all good.

About 5 minutes later I called to upgrade my account (number) to the iPhone 13 Pro Max - I was told this would be up to 21 days - again this was fine and I went ahead and processed the order. Upgrade went through, text message received - all good.

I was tracking the upgrade using the link sent and it did not update all evening. Last night I contacted your Twitter team for an update - I am still waiting for a response as I type this email.

This morning I contacted you twice regarding the iPhone 13 and on both occasions I was told it would be delivered today (despite it still being an open sales order) - please can I request these calls are listened to.

Around 12:30 I called again and was told that around 12pm you had only just been told there was delays with iPhone 13 Pro Max handsets being delivered - this was due to (in this order) Apple, driver shortages and fuel shortages - this seems ridiculous. Despite him saying this was only advised at around 12pm your community forums and other forums were awash with rumours of delays will before midday, and in fact I was advised of shortages earlier this morning, however only Apple were blamed on these calls. When I queried what was happening with the iPhone 13 he advised that the order has been 'batched' with my order for the Pro Max so it would be 21 days for delivery. How on earth can this happen. It is every single year EE manages to make a mess of upgrading customers orders.

I cannot fault your network, in my opinion it is hands down the best in the country, but when it comes to customer service, communicating with customers, being honest with customers and meeting expectations you fall far short of my expectations - which when you think about it they are not excessive, just things I would expect to come as standard from any company let alone 'the UK's number 1 network for the 7th year running'.

Please can I request someone contacts me with regards to my issues - this cannot continue to happen year in and year out.

My contact number is above.
Click to expand...
Let us know what their response is.
 
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Dino F said:
The knack is to hold the tempered glass protector (application side facing the floor) over the phone and above the guide frame.

Then remove the protecting film on the protector whilst continuing to hold it with the application side facing the floor (this way, dust will not fall and attach itself to the protector via gravity 😉 ) and then remove the protecting film on the phone and slowly lower the glass onto the iPhone screen within the guide frame.

I can do these 100% of the time with zero dust or bubbles - it really is quite easy.
Click to expand...
Thanks for the tip Dino. Much appreciated!
 
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Has anyone else had any issues with the Sierra Blue finish? I've just unboxed mine and it has what looks to be a spot etched into the finish across the antenna band - could this be caused by the chemicals used to create the finish?
13ProMax.png
 
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alFR said:
Couple of q's about the ESR protectors for people who've used them previously:
- Do the "normal" (non-armorite) ones go edge to edge?
- Any feedback on camera quality / Face ID function with them covering the sensor?
I've always avoided ones that cover the camera / sensors previously, but like the idea of the edge to edge coverage.
Click to expand...
Here's my ESR I just fitted.

As for Face ID and camera, never had any issues with previous phones and it set up just fine on my new one!
 
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qnap said:
Has anyone else had any issues with the Sierra Blue finish? I've just unboxed mine and it has what looks to be a spot etched into the finish across the antenna band - could this be caused by the chemicals used to create the finish?
Click to expand...
No blemishes on mine, but I've noticed fingerprints are rather difficult to remove with a microfibre cloth! Needs a bit of breath to help wipe them off.
 
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Has anyone had this error when signing up for apple care on their device?
 

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