A cautionary tale for users of MusicMagpie’s SMARTDrop kiosk.
I obtained a valuation for an immaculate 12 Pro Max 256 back in August. They quoted £627.10 including the Upgade22 bonus which was excellent for a 2 year old phone. I saved the valuation 3 times before moving it to my basket and completing checkout on Monday.
Later that day I headed to my nearest Asda and put the phone in the kiosk having made sure it was totally clean. After 15 minutes I got the message that it was having difficulty assessing the phone and that I should try again. I re-started the process again and waited. 15 minutes later a message came up saying that they were unable to pay the quoted amount because the condition of the phone was poor. Instead of £627.10 they could only offer £378.50. I rejected the revised offer and took my phone back.
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Yesterday I decided to try a different kiosk. This time, in less than 10 minutes the machine assessed the condition as “Good” and agreed to pay the full amount of £627.10. Within 10 minutes the full amount was paid into my bank account.
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Make of that what you will!