Well unfortunately MM are the charlatans that
@CD3660 hoped they weren't.
Here is chat transcript
09:06:17) *** Me joined the chat ***
(09:06:17) Me
Need to talk regarding order XXXXXXXXXX
(09:24:17) *** Pearl joined the chat ***
(09:24:27) Pearl
Hi xxxxxxx, my name is Pearl, how are you today? 😃
(09:24:39) Me
I'm good thanks, hoping you can help me
(09:25:34) Me
this is my 3rd conversation about the same thing as no-one has come back to me yet.
(09:27:40) Pearl
I do apologize for that xxxxxxx. Just so I can see if I can assist you, please can you confirm the first line of address, and postcode for me?
(09:28:21) Me
xxxxxxxxxxxxxxxxxxxxx
(09:30:13) Pearl
A moment, please.
(09:33:19) Pearl
How may I assist you?
(09:33:34) Me
Have you checked the notes?
(09:33:54) Pearl
There are notes under this order xxxxxxxxxxx.
(09:33:59) Me
I saved an order for £845. Chose SmartDROP and it dropped it to £680
(09:34:08) Me
Visitor uploaded: MM840_1.jpg
URL:
https://musicmagpie.zendesk.com/attachments/token/3V9acZ0DfYbaaZC4zauF19hln/?name=MM840_1.jpg
Type: image/jpeg
Size: 41009
(09:34:14) Me
Visitor uploaded: MM840_2.jpg
URL:
https://musicmagpie.zendesk.com/attachments/token/jkWGB1oIRniiyoaPVCpvuLDqz/?name=MM840_2.jpg
Type: image/jpeg
Size: 35227
(09:35:00) Me
This is how my account looks now, shows go drop it for £845 but the order shows £680. I locked in for my 14 days at £845
(09:38:16) Pearl
A moment, please.
(09:43:34) Pearl
Okay so having enquired about this with my supervisor, I can confirm that the £845.00 was a pricing error. I do apologize for that. The reason why you received the £680, is that the offer price for iPhone 14 Pro Max 128GB UNLOCKED is £700 and you need to pay the convenience fee which is £10.
(09:44:05) Me
It is not a pricing error, it was a saved amount before checout
(09:44:29) Me
I have heard reports if I had chosen RM then it would have retained the price
(09:44:45) Me
I locked in my price weeks ago and saved it
(09:45:11) Me
Just like I have another one saved for 755
(09:45:49) Pearl
Unfortunately, we can't amend this at all. I do apologize for this
(09:46:08) Me
|Are you saying Saved Orders feature does not work
(09:46:14) Me
Visitor uploaded: MM755.jpg
URL:
https://musicmagpie.zendesk.com/attachments/token/gJ0tnMb7WDIiUrWHc568hb77V/?name=MM755.jpg
Type: image/jpeg
Size: 39300
(09:46:27) Me
What is the point in the feature when you lock it for 14 days
(09:46:34) Me
and then say it is a pricing error
(09:47:28) Me
I have used MM in the past and there is a forum of over 1000 people who are currently discussing this practice by MusicMagpie
(09:47:49) Pearl
This only happens when there is a pricing error.
(09:48:04) Me
There has been no pricing error, it was locked in
(09:48:52) Me
Was the 755 a pricing error as well or are you just regrading everyone who locked in higher than the current price and calling it a pricing error
(09:50:05) Me
I will advise everyone in the forum that they need to source another Trade In site as the locked in does not mean locked in it means pricing error
(09:50:25) Me
Except when you said by Royal Mail
(09:50:34) Me
As it only happens on SmaertDROP
(09:50:57) Me
When choosing Royal Mail or ASDA it retains the locked in price
(09:53:40) Pearl
Even if it was locked in, the order was not completed so the price was either going to be changed now before the selling order or the kiosk machine.
(09:54:00) Pearl
I understand nd I do apologize for this.
(09:54:36) Me
no problem, just so you are aware and for transparency this chat will be posted in the forum
(09:54:54) Me
(09:56:32) Pearl
I understand.
(09:57:27) *** Me has rated the chat Bad ***
(09:57:27) *** Me has commented: Very disappointing that MM have renegged on their agreement ***
(09:57:27) *** Me left the chat ***