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i am glad somebody is happy with Three. I am really pissed at them at the moment. Ordered a 32G White last week for delivery today. Monday they sent me an email saying there is something wrong with my Credit card and to call them. i eventually contacted them after a lot of difficulty and they said the email was a mistake there is nothing wrong with the card and the phone would be delivered Wednesday.

Needless to say no phone turned up today and no email to say when its coming. Tried contacting them but its just impossible. Eventually got someone in the sales department who said he cannot help with online orders.


A1 customer service. If it does not turn up tomorrow I am cancelling.

You need to speak to web sales team.

Three have many customer service departments.
Speaking to the right one make it abiy more useful
 
You need to speak to web sales team.

Three have many customer service departments.
Speaking to the right one make it abiy more useful

The only reason I spoke to the one that I did is that i could not get through to the other one.
 
You need to speak to web sales team.

Three have many customer service departments.
Speaking to the right one make it abiy more useful

Or google their UK Chief Executive and email them. Their Executive Office will act quickly and effectively on your issue and hopefully you'll get it resolved to your satisfaction. At least this is what happened to me last year when I had an issue with the network.
 
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Ordered on 8th

I ordered 2 iPhones on the 8th. Dilivery date shows 18th oct to 25th oct. Still processing. Anyone with similar dates ??

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AT LAST!!

preparing for shipment after nealy 2 very long weeks... should be here by friday you think? if its shipped tomorrow

When did u order?
 
i ordered on 15th and and it shows this Dispatched: 1 - 2 Weeks Delivers 25 Oct, 2011 - 01 Nov, 2011! the order is still processing! any idea when will it delivered? anyone with similar dates?
 
I ordered 2 iPhones on the 8th. Dilivery date shows 18th oct to 25th oct. Still processing. Anyone with similar dates ??

Yes I ordered on the 9th - iPhone 16gb white - it changed yesterday to 18-25th. I'm so excited but I just want it to be shipped now! My estimate is that it will come on Friday/Saturday. Hopefully Friday.
 
hey guys long time reader of the forums only just registered - nice to be part of the mac rumours community! i ordered mine on the 11th in the evening - still processing. checking it so often it's driving me insane!
 
Fully compatible as in the mute switch is in the wrong place? Everyone in my house got new bumpers for their 4s over various times over the last 2 weeks. Online and in-store. None of them fit correctly.

Ummm on the apple store it says that
it is compatible with iPhone 4s.

Mine is still processing and it's driving me crazy.
 
Same old 3 mobile, seems 2 years since I dumped them they've still no idea how customer service works.
Which is a shame, because I've been pretty pleased with the service in the first 3 days. They might have messed up despatch of my phone but at least they delivered it on Saturday, it was just unfortunate I was at work so had to wait until Monday to collect it from the sorting office.

If you need to contact them try Twitter - @threeuksupport - they take a little time to respond because they're working through all their tweets, but they do respond. If you've got a problem then they will hopefully be able to get it looked at. They were very good on Friday at giving correct information about when iPhones that should have been delivered would be- whilst CS and web sales were giving out dud information- which does rather beg the question why!

Couple of places on the train to work where signal drops out, but then O2 (2G) did that as well. I work in a big building, in certain places there are lots of walls between you and the outside- so if you're there coverage may be a bit patchy, but walk a little bit (maybe out of a room) and you'll get enough to use the phone. O2 you wouldn't have had to do that (unless you're down in the basement) but its a small sacrifice- the areas where I spend most of my time theres 3-5 bars and at home 5 bars, so thats great.

I'm getting between 1 and 5mpbs down (envious of those getting 11mbps!) and I've used over 1gb data trying out video streaming (Sky Go and TV Catchup) with mixed results- to be expected really, but not too bad at all. (Sky Player was terrible on Tuesday, but I sent some emails and spoke to one of their tech support people- might just have been coincidence but it was much much better yesterday.)

The phone itself is great, glad to finally get a iPhone! It saved me yesterday when the sat nav in the work van wouldn't work- was able to use maps to guide me. Siri is fun but potentially quite useful as well- and really very good in what it can find, it'll be even better once location based searches are available. I dictated a few texts to try out that part of it- and it didn't get too much wrong- was still probably quicker than typing. Feel like I've only just scratched the surface of what the phone can do!
 
Hello, my phone was shipped yesterday and now it's out for delivery, but on the "scheduled delivery" it says 20th october by the end of the day, even though I've set up the address as a business address, did it show like this for everyone? UPS here!
 
I ordered 2 iPhones on the 8th. Dilivery date shows 18th oct to 25th oct. Still processing. Anyone with similar dates ??

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When did u order?

Yup same here, ordered on 9 th and it shows 18-25 Oct as delivery dates. Checked it this morning and still says processing. :(
 
I got a shipped email yesterday. Logged onto ukmail to track and it doesn't say out for delivery. I guess it won't be here today
 
still procesing after ordering on 8th oct for delivery on 18th - 25th. anyone on the same boat???

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thanks. u got ur ph?

I'm in the same boat. Ordered on the 10th with a delivery estimate of 18th to 25th. Hang in there!!!

Coastle.
 
i ordered on 15th and and it shows this Dispatched: 1 - 2 Weeks Delivers 25 Oct, 2011 - 01 Nov, 2011! the order is still processing! any idea when will it delivered? anyone with similar dates?

I was the same as you but I am on an Orange monthly contract and I checked their website for a PAYG white 16gb 4s on Tuesday this week - they had stock - ordered online and it was delivered yesterday! - I think I may have got one of the last they had in stock - very pleased with that :) - I understand it will be locked to Orange but I am with them until at least July 2012 so have no issue with this - subsequently cancelled the order with Apple - Orange did tell me that they are likely to have more PAYG iPhone 4s stock rather than contract because people are not willing to pay £500 for a phone - I had sold my 4 for £300 so I was quite happy to pay the additional £200 for the 4s
 
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