It was supposed to be easy!
So, after going through the hassle of the iPhone4 launch two years ago (I reserved a phone in store thinking I could just turn up and pick it up...how wrong was I!), I thought I'd take the 'easy' route and upgrade with Orange.
Being away in Spain with work, I couldn't go in to an Orange shop to organise my upgrade, so resorted to the online system. After a little bit of down time on the site, I was able to process through to confirmation at about 8:30am UK time. Great...until I got a message on my phone telling me my bank had bloked a payment for a phone from Spain! After an half hour phonecall to my bank and then Orange I finally managed to re-order at about 2pm UK time.
So...I wasn't hugely fussed about getting the phone on launch day, but thought it would be nice. Anyway...needless to say that like every Orange customer I got zero confirmation other than the 'your shiney new phone is on its way'.
So, as I'm driving back to the airport in Spain on Friday morning, I get a text with the 'Your order is being delivered on Friday, to re-arrange text...'. That'd be great.....if it wasn't already Friday on on the van an hour before they sent the text! So a quick text to my housemate who finishes work at lunch anyway, and fingers crossed he'd be there for the UKMail van.
No.
Attempted Delivery at 11am! Awesome. So I phone UKMail this morning to ask whether I can collect from the depot today. 'No the depots closed, as we're re-delivering today (Sat)'.
So...I've been sitting here all day and now at 9:52pm, it hasn't turned up. I've got the day off on Monday anyway, so have just tried to use their online system to select 'collect on Monday' and it won't let me! It will only let me re-deliver on Monday! What?! So my current only hope is to phone them first thing Monday and see if they can get it off the van. If not, I'll have to cancel a morning appointment and hope they deliver before 1pm before I leave for a meeting I absolutly have to go to. All this now to stop them sending the thing back to Orange and causing yet more phonecalls/hassle.
Why oh why does this have to be so difficult?!