Questions about Orange
So - I was phoned by Orange on Thursday and offered (for an additional £30 over my £220 upgrade fee) a 64gb white rather than 32gb black ordered......with GUARANTEED Sat delivery.........can you guess what happened yesterday ?............that's right b@gger all !
For the sake of the other 4,999 Orange customers offered this - they went out Royal Mail special delivery.....if they didn't arrive Sat they'll arrive Monday.
Hi all - I've been lurking here for a long time but am now compelled to contribute!
I ordered a White 64gb handset on Friday 14th 8.55am (got email about problems with payment verification, rang them and got through at 11:30am and sorted everything out and confirmed that my order was in the queue). I am an existing Orange customer and ordered the phone as an additional handset (not upgrade, as had a terrible experience with iPhone 4 as upgrade before).
I have never had any kind of reference number (the original WS reference still says "please contact us" when entered on the Orange shop order tracking). I haven't had a reference number or text message from the courier. As I didn't buy as an upgrade I have nothing to check online under my existing account.
I've rung Orange on Thursday and Friday and had very little help. I was assured that because I ordered so early I should get a phone in the first few days.
It's now Sunday and no one rang me to offer me a faster delivery option. I'm convinced that several other Orange customers who ordered at the same time and afterwards have had their phone.
It now seems that the White 64gb option was clearly more available than others, so I'm even more baffled about what has held up my phone.
I have told the orange assistants that it isn't crazy of a customer to expect them to have knowledge of how many phones they received from Apple and how many pre-orders they took. Give me Business Objects and their data warehouse and I'll bloody do it for them!!!
It's been a great help to follow other Orange customers' experiences on this forum. It's helped me to manage my naive expectation that pre-ordering an in-demand product should ensure that it is delivered on or close to the launch date.