Believe me they aint as bad as O2. I have a business contract with them, or shall I say I do until I swap in the next few days.
Since pre-order I have probably spend four hours on hold collectively, ordered 6 hand sets on launch day by the end, yes SIX handsets to be told they had the white ones in stock to be followed by the black "in a few days"
Told the three white 32gig unit will be dispatched Monday to me Tuesday.
Called Monday to double check that things were getting dispatched, "yes three white unit are down for dispatch today, delivery on Tuesday"
Muggins here ended up sitting in the my office all day (staff were out selling to help pay for the phone) waiting on Mr. Yodel to turn up. Mr. Yodel shows his face at the usual time, but ZERO phones. Back on the phone to O2 Business, 40 mins on hold as per usual. This is the answer I got. " Sorry Sir I can't understand why you was told we have or had stock. We haven't had any stock since we ran out of them Saturday morning the day after pre-orders started. We won't be seeing any stock for at least 3 week but could be as long as 6 weeks!"
This is what is called sharp practices. It's also one of the oldest tricks in the books, you can't ******** a sales rep which is why I can see through this type of crap. They make you think they have a product only to be told you was miss-informed. They then hope that you don't cancel your orders.
Well I did. I have been with O2 for several years and have seen their customer service go to ****. You think you have it bad as a normal consumer, but when your spending thousands of pound per year with a company you'd expect better service wouldn't you.
Honest I wish I could just walk into any shop and sort this out too, but most of the high street shops won't deal with business users.....I'm glad I don't run my business like these idiots.
