Probably but does seem pretty mental to flat out lie on that level? Perhaps they are challenging the Decision OFCOM made.
O well i can wait for 4G while other people beta test it for me
Im quite dubious whether EE's 4G will be a success.
I suspect the people on the end of the phone just don't know what they are talking about, or have been given information by someone who doesn't (a manager making stuff up to seem knowledgeable when asked seems more likely that one of the call centre people risking their job giving wrong info).