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UK iPhone 5 thread
- Thread starter ct2k7
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Go to an Orange store and pay £25 to reserve one in store for collection when available......if you reserve I believe it becomes first come first served as they get the stock in.
I can only echo other posters frustrations with O2.
Whichever team organises new product launches within O2 need their heads banged together.
They knew the iPhone 5 was coming, they must have known it was going to utilise a nano SIM. They know the upcoming EE is likely to lead to higher than normal churn.
Yet they botch the whole thing, and after numerous other botch jobs they still haven't learnt.
Preorders - Handled terribly, customer services / twitter reps spouting the same old rubbish. Finally preorders go live at daft o clock.
Nano SIMs - How to keep your customers happy? Give them what they ask for! So many posts in here about the various customer service responses to a simple question. From what I can gather the official response is to go in to the store on 21/9 and ask for a SIM. So along with those queuing for a new iPhone, you've now got hundreds/thousands of people asking for SIM cards. Then those people also may wish to transfer phone numbers, once again crippling the system.
I posted earlier how easy it was for me to get an O2 micro SIM before the 4 launch, why should this be any different, it's an identical situation?
Three is looking like a solid option now, simply because they've (for the most part) got their act together.
/rant
Oh and I'm a 8.23er, order still processing
Whichever team organises new product launches within O2 need their heads banged together.
They knew the iPhone 5 was coming, they must have known it was going to utilise a nano SIM. They know the upcoming EE is likely to lead to higher than normal churn.
Yet they botch the whole thing, and after numerous other botch jobs they still haven't learnt.
Preorders - Handled terribly, customer services / twitter reps spouting the same old rubbish. Finally preorders go live at daft o clock.
Nano SIMs - How to keep your customers happy? Give them what they ask for! So many posts in here about the various customer service responses to a simple question. From what I can gather the official response is to go in to the store on 21/9 and ask for a SIM. So along with those queuing for a new iPhone, you've now got hundreds/thousands of people asking for SIM cards. Then those people also may wish to transfer phone numbers, once again crippling the system.
I posted earlier how easy it was for me to get an O2 micro SIM before the 4 launch, why should this be any different, it's an identical situation?
Three is looking like a solid option now, simply because they've (for the most part) got their act together.
/rant
Oh and I'm a 8.23er, order still processing
I used a standard Debit Card - I buy lots online and this sometimes happen. I rang up and they told me because the payment was being sent to Ireland it got flagged up as 'potential fraud'. Odd how it doesn't happen to everyone though...
Anyway all is sorted and will be delivered 21/9
That's great news!
I usually get an auth box when paying online but today I didn't and it's all gone through smoothly.
I am glad there were no major hiccups across the board, and everyone seems to be getting smooth transactions.
they'll probably send you a 4S
Noooooooooooooo!! I have one already, well envirophone will have it soon...
Got my PAC code from O2 today ....... took nearly 40 mins via the chat window as had to wait ages to be transferred to retentions. They tried to keep me but could offer nothing to keep me from changing to Orange after being on O2 since the first iPhone!
For all you guys on orange, i ordered at 0850 on the phone and was told i was one of the first due to a technical glitch that took them about 45 mins to sort out. I was told i would receive a text with confirmation, but i never did. i decided to call the order help line and surprisingly i got through pretty quick, the guy on the phone was very helpful and confirmed my order and said not to quote him on it but the people who got through in the first half hour to 45 mins will get theres delivered on fri, i also asked about nano sims and he said all iPhone 5's would be delivered with them.
Hope this is some clarification for those of u that ordered through orange, but id like to stress that the thing of getting delivered is only his thoughts and not the companies.
Hope this is some clarification for those of u that ordered through orange, but id like to stress that the thing of getting delivered is only his thoughts and not the companies.
If you don't understand how the EE and Orange/T-Mobile process and 4G works then check the FAQ below.
http://gazedice.com/2012/09/11/faq-on-everything-everywhere-4g-lte-rollout-in-uk/
http://gazedice.com/2012/09/11/faq-on-everything-everywhere-4g-lte-rollout-in-uk/
Just a quick heads up! If anyone was having problems with the Three website earlier their online ordering is back up.
And still says "delivers 21st sept" too!!.....they are really on the ball this year!