iPhone X Unable to backup thru iTunes

vikas027

macrumors newbie
Original poster
Jul 30, 2014
19
1
Hello,

I have an iPhone X which I was able to back up through iTunes on the MacBook Pro 2014 model, but it fails to back up on my new MacBook Pro 2018 model. I get this error (also attached a screenshot).
"iTunes cannot read the contents of the iPhone "iPhone". Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings"


I am using the latest version of iTunes and iOS as of now, but the error was the same in older versions as well.

The problem is that if I restore, I will lose all data and configurations. Is there a way to overcome this error? I tried to Google for this error in vain.
 

Attachments


now i see it

macrumors 601
Jan 2, 2002
4,293
8,275
Avoid using iTunes for anything if possible. It's horrible. Back up to iCloud. It's a much better method.
 

Shirasaki

macrumors G3
May 16, 2015
9,635
3,468
Maybe change another cable?
Also are both MacBooks using the same version of iTunes?
 

vikas027

macrumors newbie
Original poster
Jul 30, 2014
19
1
Maybe change another cable?
Also are both MacBooks using the same version of iTunes?
I have tried changing cables in vain. I've sold off the old MacBook now. Yes, they were on the same version.
 

mikzn

macrumors 68000
Sep 2, 2013
1,552
804
Vancouver
Have you tried rebooting the phone and rebooting the computer?

I had a similar problem when I upgraded my iPhone to the latest iOS and had to fiddle around until I got the “trust this computer” dialogue and clicked OK

Not sure it’s the same issue but just thought I’d throw that out there
 

mikzn

macrumors 68000
Sep 2, 2013
1,552
804
Vancouver
that's frustrating !

I hate this type of apple warning / dialogue that has only one choice - the oK button!

"Would you like to reformat your phoine and loose all you info?" - how about a cancel button apple?
 
  • Like
Reactions: vikas027

vikas027

macrumors newbie
Original poster
Jul 30, 2014
19
1
SOLVED :) - This was such a simple fix, I am surprised Apple support had no idea about it. You just have to delete a file called iTunesCDB from the Apple filesystem. I used a free software called iExplorer for the same. All thanks to this guy
 

Attachments