Unable to complete first App store purchase

Discussion in 'iPhone' started by 6825924, Feb 4, 2016.

  1. 6825924 Suspended

    Joined:
    Aug 13, 2012
    #1
    Hi

    A friend of mine tried to purchase an app for the first time. Which didn't work because she doesn't remember one of the two security answers she has to fill in. Therefore she is also unable to change her security questions and password. Which steps does she need to undertake to solve this problem?

    I thank you

    LM
     

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