Let's be strait up honest. If you are sitting here unhappy with what was said, you need to get a reality check. 1. The problem exists on every phone. Deal with it. They can't do anything to fix a problem that every phone has. It's that simple So they admitted that they made it easier to interfere with the antenna, what do they do? They offer free cases to create a buffer zone from you and the antenna so it does not make it so easy to cause the problem to begin with. WHAT ELSE DO YOU WANT THEM TO DO? They have done exactly what needs to be done (I think more, as I've yet to even drop a call and I can be in some spotty AT&T coverage). Let's not be stupid and realize they can't change the hardware on everyones phone, they can't move the antenna.... they provided a FREE solution, and they now offer the ability to customers who are still not happy (ie people who don't have a clue) to return their phone FREE. You don't like the IPhone 4, speak with your wallet, return that **** and shut the **** up. Then you won't look so stupid by ranting incoherently on a forum. Let's review again: 1. Every Phone has this problem 2. They admitted they made it easier for people to interfere with the antenna. 3. They are now offering a free case for those who it bothers that they can easily interfere with the antenna. 4. And if that doesn't satisfy you, you can now return the phone to let them know they are unhappy. Pretty ****ing good to me.