Unmountable External Drive

Discussion in 'macOS Mojave (10.14)' started by danreil, Dec 9, 2018.

  1. danreil macrumors newbie

    danreil

    Joined:
    Dec 9, 2018
    #1
    I was removing some files from trash when my external hard drive suddenly ejected, I'm not sure why the mac and the hard drive we're stationary on desk and remained untouched, so not sure what happening.

    Now the hard drive won't mount at all, it had my entire Photo Liibary on it, years of memory lost.

    Tried running First Aid in Disk Utility, no luck.

    Can anyone help?
     
  2. mikzn macrumors 65816

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #2
    Did you try . . . .

    Rebooting the mac?
    A different USB port ?
    A different USB cable?
    A different Mac ?
     
  3. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #3
    Try connecting to another Mac?

    When you say "no luck" with Disk Utility - do you mean that First Aid passed, but still won't mount? Or, First Aid failed with some kind of error?
     
  4. danreil thread starter macrumors newbie

    danreil

    Joined:
    Dec 9, 2018
    #4
    Tried rebooting, a different port and cable. Don't have access to anther mac at the moment.

    Running first aid returns this error log:

    Code:
    Running First Aid on “WD Elements 10B8 Media” (disk2)
    
    Fixing damaged partition map.
    The operation couldn’t be completed. (com.apple.DiskManagement error 6.)
    
    Operation failed…
    
     
  5. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #5
    Find another Mac.
    You might use a display Mac at an Apple store, if you don't know anyone with a Mac.

    If you have photos on that drive, and no other backup for those photos, then you may need another tool, such as Disk Warrior. It's a commercial utility, but quite good about fixing drive directory problems, when Disk Utility gives up.
     
  6. mikzn macrumors 65816

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #6
    As above Disk Warrior can sometimes fix the indexing - another software option I have used is "Data Rescue" even when Disk Warrior did not help I was able to use Data Rescue to retrieve important files from a failed HDD

    I am assuuming your WD drive is an HDD not an SSD?

    If you use "About this Mac" / System Report / Storage - does it say anything about the Partition Map Type?
     

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5 December 9, 2018