"Update Apple ID Settings. Some account services will not..."

Discussion in 'macOS' started by zeppo2, Feb 25, 2018.

  1. zeppo2, Feb 25, 2018
    Last edited: Feb 25, 2018

    zeppo2 macrumors regular

    Joined:
    Sep 4, 2010
    #1
    I recently updated my apple id password via my macbook pro. Then i followed up with my iphone, which prompted me to get a security code from my macbook. Now the first few times, rather than enter the code, I selected cancel on my iphone before proceeding, simply because i was wondering why to prompt on my macbook was showing that i was half way across the country. So i played around with a few settings first to see if anything changed my supposed location, canceling each time rather than enter the code. (ultimately what did provide an accurate location was to connect my phone to the cloud via wifi rather than cellular).

    I don't use icloud keychain.

    All this so far is to explain what could play a part in my getting the following prompt, though i'm not sure. When i went to system preferences>icloud on my macbook hours later, there is a notification badge on the icloud icon in preference (a red circle with 1 in it) and the following notification above the list of apps that I can checkmark or not as to whether i want to sync their data to the cloud. The notification reads:

    "Update Apple ID Settings. Some account services will not be available until you sign in again."

    Okay, well i'm not signed out according to the same window, which at the lower left offers me a "Sign Out" button to click on should i want to do that.

    So why should i get this prompt? I didn't enter the wrong code too many times, though i did cancel out about three times before entering the code. When i did enter the code, everything proceeded without any problems and my iphone was activated and i have been using it and have synced apps to the cloud with it.

    Should i be worried that somebody other than me in some other location than me has failed an authentication prompt too many times? if its a valid notification, why didn't i get it at the time I was doing all this?

    And what services aren't available? Everything seems to be working and syncing fine.
     
  2. Espeegee macrumors newbie

    Espeegee

    Joined:
    Mar 27, 2018
    #2
    --- Post Merged, Mar 27, 2018 ---
    Can anyone help with this, my daughter is having the similar problems although for her the security alert came first, she changed her details as requested but has since had the same alert. Due to some family issues she is worried that someone may be attempting to hack her accounts, does this signify that or is it just an Apple blip?
     
  3. zeppo2 thread starter macrumors regular

    Joined:
    Sep 4, 2010
    #3
    I haven't figured out what it is, but I've just continued to ignore it. I'm already signed in, so why I should get this prompt makes no sense. I haven't had any problems with cloud services as it suggests. At some point maybe I'll try calling Apple
     
  4. zeppo2 thread starter macrumors regular

    Joined:
    Sep 4, 2010
    #4
    I finally followed up with an apple rep. As I kind of figured would happen, the rep acted as if he did not know the cause. He thought it might have something to do with keychain, but I don't use icloud keychain and never have. I confirmed that the box for keychain was unchecked. He suggested I follow the prompt to sign in to icloud (even though I already was signed in). So I entered my ID password again after which I was prompted to enter my macbook password. The prompt went away, but lo and behold, it had activated icloud keychain with a checkmark in the box next to it. I immediately unchecked it and restarted. After the restart, the keychain was still unchecked and the "Update Apple ID Setting... " prompt was no longer there. So at least that was gone.

    To put things to the test though, I changed my ID password again, starting with my iphone and instructing it to sign off all other devices. Then I went to my other devices and entered the new password to get on board cloud with those devices. But after restarting the macbook, the "Update Apple ID Settings" notification was back and the pop up prompt. But this happens only on the macbook with High Sierra. An imac with El Capitan does not have this issue. I don't know why High Sierra has this issue and why, with so many users, this is not a familiar enough issue with Apple that I can get an explanation as to why it occurs.

    But I'm just going to leave the prompt there and ignore it. I'm not entering my password again. It was bizarre enough that that icloud keychain was activated the last time against my wishes without any notification.
     
  5. chown33, Apr 2, 2018
    Last edited: Apr 2, 2018

    chown33 macrumors 604

    Joined:
    Aug 9, 2009
    Location:
    betwixt
    #5
    If I've understood your description correctly, I've heard of this before.

    A friend of mine encountered it on his machine. He doesn't use cloud keychain, either. As I recall, the solution is to set the same password for the local account on the Mac and the local keychain file. If those are already the same, then what you're seeing might be a different problem.

    My friend ran into this when he changed his local login password, but not his keychain password (they start out the same at account creation, but they change independently thereafter). When he restarted, his remote accounts (Apple ID, iCloud, etc.) started failing until he unlocked his local keychain. Since the passwords were different, the local keychain wasn't being automatically unlocked at login, so the cloud passwords were unavailable, and all the connection attempts failed.

    To clarify some relationships, AFAIK all your iCloud passwords are stored in your local keychain. Pre-determined apps have permission to retrieve those passwords without prompting you, but that permission is only granted when the keychain is unlocked. If the keychain is locked, all permission to access anything in the keychain is denied. As a result, if an iClould service tries to connect when the local keychain is locked, it fails and has to ask for the iCloud-service password (which it ordinarily would have been able to retrieve from the keychain, except it's locked). In other words, the local keychain plays a pivotal role, and when it's locked, things that have no obvious relationship to the local keychain fail.

    Short version: make sure your local account login password is the same as your local keychain password.
     
  6. zeppo2 thread starter macrumors regular

    Joined:
    Sep 4, 2010
    #6
    Thanks for the response. Yes, I didn't change my macbook user login password, and the prompts haven't mentioned a keychain password, only my Apple ID password. I went to the keychain utility and the "login" and "local items" little padlock icons were "unlocked ", which I presume occurs when I enter my user login password .
    It's worth looking into though, but I don't know much about keychains so I'll have to read up on it. The only thing I use keychain for is wifi access, except for a few safari websites.

    An interesting thing did occur last night. I tried to use a Watch Amazon Prime app on my phone and kept getting popups to enter my Apple ID password, which I ignored and exited the app. I'm not sure why that app should have anything to do with my Apple ID password. Then this morning I noticed a flashcard app on the macbook called Studies was not syncing to the cloud (the sync icon was inactivated , although the icloud sync "switch" was set to "ON". The counterpart iphone Studies app is syncing fine. This did not happen before when I changed my Apple ID password about a week ago. The difference being that I initiated changing the ID password with the macbook and then followed up on the other devices. But when I changed my Apple ID password last night, this time I initiated the change on my iphone, instructing it to log off the other devices and then following up with password verifications on the other devices to activate them.

    I really wish Apple would post explanations of why this kind of thing occurs, or have a good answer for me when I call a rep, because otherwise, being a novice, it just makes me uncomfortable about security. I'm tempted to wipe my phone and macbook and reinstall clean on both. I used to use a different email for my Apple ID and wonder if the relic of that old ID has any bearing on any of this.
    --- Post Merged, Apr 2, 2018 ---
    Another follow up...
    On the macbook, at System Preferences > iCloud:

    I ignored the notification prompt to sign in with my Apple ID which appears at the top right of the window, and instead clicked on the Sign Out button at the bottom left to sign out of iCloud. Then after choosing to keep a copy of iCloud data on the macbook, and then after it logged me out, I selected Sign In and followed the prompts to sign back on, entering my ID and password. The notification pop up was now gone. But once again, after it logged me on, Keychain had been activated with a checkmark next to it. I unchecked it and answered a prompt to choose to keep any safari passwords I had saved on the macbook (although at this time I have none to be saved). I checked my Studies app on the macbook and it is now syncing to the cloud.

    Anyway, this prompt seems to be related to some determination to get me to activate Keychain, if only temporarily. Perhaps it insists on storing my Apple ID password there, even if I plan to deactivate it and not use it. It would seem that is what it takes to make it happy. If you change your Apple ID password, Apple will make you activate iCloud keychain long enough to store the new password, and then you can deactivate the keychain. I guess Apple doesn't trust that you'll not forget the Apple ID password and creating a backup for you on the cloud, and if that's how it has to be, so be it. I don't use the cloud keychain because I figure you are just adding the potential for someone to hack the cloud and get your password, and I don't really need the added convenience. But it seems I have no choice. Of course there's no way it could ever be hacked... I mean what major company could ever be hacked... oh wait, that's right... I initially changed my apple ID to a different email because the first one was a yahoo email address and... Oh but that was probably overblown. I mean a big company like Yahoo could never really be hacked of course..
    Sarcasm mode off.
     

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5 February 25, 2018