Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
No movement on either of the 2 numbers that are getting upgraded... orders placed at 7:50a ET and 8:01a ET. Sitting at "Processing" on Premier order status, and not showing up on the main order status page.
 
Well premier site now has a status of processing. Have to wonder if that had anything to do with my call 2 hours ago. the calls in the last 2 days didn't do anything thou, so who knows. But Processing now !!

But wait!! I checked the status here, as someone else suggest:

https://www.wireless.att.com/order_status/order_status_results.jsp

using cell # and zip, its tell me "in Process" but also back-ordered. Two steps forward and one step back, UGGGG

So i still feel some distrust, wont really feel good till I see "shipped" someplace or have it at the door.
 
i just spoke to a premiere rep and she said although the 2 dates dont match, they will use the premiere date and that the backorder does not mean anything....

also orders will be shipped sometime between june 24-28th

my CC was just charged and i can now view my order on the att website

my premiere date was june 15th ( i got an email right away with order# and acitivation #) but my date on att says june 17th

i ordered my iphone on june 15th at 530 est
 
I I ordered on 6-15 at 645a est but the transaction shows up at 722am abd att&t says it was at 720am est. my order shows QTY ordered 1 back ordered 0 status is in progress whats up with that will I get it on the 24th or not?
 
Do you guys think that when AT&T tells us that the iPhones will ship between June 24-28 that they have to say that because the release date is on the 24th or they really mean it ?
 
must be a miracle or somehthing... an hour ago an agent told me i didnt order anything... now my order is processing and is back ordered... i guess everyones says backordered right?
 
must be a miracle or somehthing... an hour ago an agent told me i didnt order anything... now my order is processing and is back ordered... i guess everyones says backordered right?

Most of the folks have 1 some ofour friends have 0 It's still not clear which is the healthy number to have any ideas!!! ATT?? STEVE??? ANYONE????
 
Mine is now in regular order site. Backordered 1. :D


Ordered 6/15 2:15 MDT.

Same thing for me...

Ordered 6/15 01:30 Pacific

Just called automatic phone order status. Said...my order has been processed and awaiting shipment...

Good sign to get my phone on the 24th?
 
I called Premier earlier today and had this awesome conversation:

Me: Will my phone be delivered on the 24th?
Agent: The phones will be shipped on the 24th, so you will receive it any time between the 24th and 28th.
Me: They'll be shipped on the 24th and I could receive it on the 24th? How is that possible?
Agent: Overnight shipping.
Me: ....
 
Placed my order about 2:30CST on the 15th. Status was showing "attention" last night. It changed to "processing" sometime this morning. My order also shows up on the normal order tracking page now. So it looks like they are working through the backlog.
 
I called Premier earlier today and had this awesome conversation:

Me: Will my phone be delivered on the 24th?
Agent: The phones will be shipped on the 24th, so you will receive it any time between the 24th and 28th.
Me: They'll be shipped on the 24th and I could receive it on the 24th? How is that possible?
Agent: Overnight shipping.
Me: ....

Didn't you select overnight shipping ? it was free ?
 
The sad thing is even Apple's website had more trouble than AT&T's, there is already a thread here about people having their order statuses change to "Prepared for shipment"..WTF AT&T for telling us that we will get our iPhones between June 25-28..
 
How can people who pre-ordered, get phones AFTER the day the pre-order delivery date. This is such a dang cluster. Everyone who got their pre-order in on the 15th, should get their damn phones on the 24th, 25th at the latest. Its not the customers fault that AT&T can't properly handle orders. So, you the company said " Pre-order and have it delivered on release day of the 24th! ", but then you say " Oh, it wont ship until the 24th, so you will get it whenever the hell we feel like it. " Don't advertise if you can't handle it. Apple had so many phones built and ready to go, so only take xxx,xxx number of orders and then boom, stop taking first shipment pre-orders. Don't take first shipment orders, and then deliver it a week after you advertised, dammit.

:\
 
How can people who pre-ordered, get phones AFTER the day the pre-order delivery date. This is such a dang cluster. Everyone who got their pre-order in on the 15th, should get their damn phones on the 24th, 25th at the latest. Its not the customers fault that AT&T can't properly handle orders. So, you the company said " Pre-order and have it delivered on release day of the 24th! ", but then you say " Oh, it wont ship until the 24th, so you will get it whenever the hell we feel like it. " Don't advertise if you can't handle it. Apple had so many phones built and ready to go, so only take xxx,xxx number of orders and then boom, stop taking first shipment pre-orders. Don't take first shipment orders, and then deliver it a week after you advertised, dammit.

:\
I am starting to get fed up with AT&T's deceitfulness
 
Yes! My point is she was saying something being shipped with overnight shipping on the 24th would be here on the 24th. Doesn't make sense!

After my whole ordeal and experience that I posted yesterday, I've totally lost all faith in what any of the CSRs or supervisors tell me. It's bad when even the supervisors lie to you and get caught in that lie. Even worse when they tell you something like that about shipping it on the 24th and receiving it on the 24th. It's like they don't even think about what they are saying 1/2 the time.
 
Same thing for me...

Ordered 6/15 01:30 Pacific

Just called automatic phone order status. Said...my order has been processed and awaiting shipment...

Good sign to get my phone on the 24th?

NVM it's the normal premier #
 
NVM it's the normal premier #

More you think about it more ****ed up it gets!! I think calling CS spending hours or stressing over ****ing status messages is not worth it. I am going to take it easy and let my order move on it's pace as we all know ATT is going to take it's own ****ing sweet time and all we gonna get from CSRs will be Bull ****. I think we were better off ordering at ATT store and having it shipped to store and go pick it up on 24TH atleast you have peace of mind!!!!
 
More you think about it more ****ed up it gets!! I think calling CS spending hours or stressing over ****ing status messages is not worth it. I am going to take it easy and let my order move on it's pace as we all know ATT is going to take it's own ****ing sweet time and all we gonna get from CSRs will be Bull ****. I think we were better off ordering at ATT store and having it shipped to store and go pick it up on 24TH atleast you have peace of mind!!!!

I agree with your post for the most part, except for me, I'm traveling across the country on the 24-26th and I'm actually having my phone delivered to the hotel that I'm staying at. For me, it was worth it staying on the phone longer than normal to ensure that my order checked out and wasn't going to get caught up in some dumb validation status that may have prevented me from getting my phone on the dates specified.

If I was not going to be traveling on the 24th or 25th, I really wouldn't have cared as much. Anyways, it's all a moot point now.
 
Calm down

Everybody just needs to calm down. This happens every time there is a new product. It doesn't matter whether it was ordered from Apple or AT&T. This same series of events happened a year ago for the 3GS. I ordered one from Apple and another from AT&T. Both showed up on launch day. The iPad orders from Apple a couple months back didn't have the normal tracking information fill in until AFTER the iPad arrived at my house. Calling AT&T, checking the order on the web site, none of it makes any difference. If you ordered in the morning on the 15th you'll get your iPhone on launch day.
 
I agree with your post for the most part, except for me, I'm traveling across the country on the 24-26th and I'm actually having my phone delivered to the hotel that I'm staying at. For me, it was worth it staying on the phone longer than normal to ensure that my order checked out and wasn't going to get caught up in some dumb validation status that may have prevented me from getting my phone on the dates specified.



If I was not going to be traveling on the 24th or 25th, I really wouldn't have cared as much. Anyways, it's all a moot point now.

But my point is even after calling them they are or cannot helping us in moving the status or anything. We are only getting anticipations and canned answers nothing concrete or solid and on top of that no commitment. I started to feel that we are going in circles and not heading anywhere with calling or asking them and things are going to shape up the way they are supposed to shape up. I won’t be calling them anymore.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.