Here is my status, I hate my life
grr........................What time did you preorder?
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Update on "Attention" on ATT Premiere Order Status
- Thread starter Vin365
- Start date
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Just got off the phone again. Again promised that the Attention status should change after 8-12 hours. Seriously doubt it will.
It's been 5 days of being Attention: Verify Credit Card after AMEX flagged the AT&T charge as fraudulent, and every business day I've called and been told the exact same song and dance. I mentioned that people who ordered through Premier had already received shipping notices and she got incredibly confused.
I do think it's funny that American Express had AT&T Premier listed as a frequent fraud abuser. Means there must be a lot of people disputing charges with them over the past few years.
AMEX claims there was nothing wrong with any of my billing info, it's just that they've received a lot of complaints for accidental charges by AT&T Premier.
It's been 5 days of being Attention: Verify Credit Card after AMEX flagged the AT&T charge as fraudulent, and every business day I've called and been told the exact same song and dance. I mentioned that people who ordered through Premier had already received shipping notices and she got incredibly confused.
I do think it's funny that American Express had AT&T Premier listed as a frequent fraud abuser. Means there must be a lot of people disputing charges with them over the past few years.
AMEX claims there was nothing wrong with any of my billing info, it's just that they've received a lot of complaints for accidental charges by AT&T Premier.
This is EXACTLY the situation that I'm in, only I haven't had the "happy ending" that you've seemingly gotten yet. (And AT&T made it seem like it was my fault that the two Iphones were on the same line. It's THEIR system, why can't it pick up these problems BEFORE the order is placed?!) I'm going to have to call and find out why I haven't gotten further than I have so far - I was told that one was going to cancel, at least, and nothing has happened so far - both are still sitting at "attention" status.
OK, I finally got through and got a helpful person. She processed my order while I was on the phone and my attention flag cleared about 5 min later. Hopefully mine shows up in the real order system soon and gets shipped. She said its marked to ship on the 24th but they were trying to get them to ship a day early, for what that's worth.
grr........................
Same here and my order date was posted on the 15th. Called the cust rep and was told that it's processing and they do not have any futher information about the order. great.. dont know if it's backorder, delayed, on hold, or whatever..
That was my experience last Thursday except I was on the phone with them for THREE AND A HALF HOURS only for them to finally tell me there was nothing wrong an the ATTENTION! status was cleared.
90 minutes trying to get through (seriously, AT&T, can't you tell us before we put in the long, LONG order number that all your reps are busy and we need to call back?!) I finally got someone. Don't believe the online status. Mine's been "attention!" all weekend but it is actually how I hoped it would be - one cancelled, one will be on the way. Not the best situation, obviously, and it appears the one will arrive Friday, not Thursday, but WHATEVER. I'm just happy the thing is actually going to arrive in some semblance of time.
Same attention! status
I ordered Jun 15th about 8:30AM CDT. Received confirmation mail with activation numbers and such. Have had status of attention! since then. Contacted them, apparently I fat-fingered my credit card number. Corrected that, premier support said it should be shipping out and delivered by the 24th/25th.
Nice to know if I hadn't called they wouldn't have bothered to contact me to get my order straightened out. Status still showing attention!, hopefully it will change soon.
I ordered Jun 15th about 8:30AM CDT. Received confirmation mail with activation numbers and such. Have had status of attention! since then. Contacted them, apparently I fat-fingered my credit card number. Corrected that, premier support said it should be shipping out and delivered by the 24th/25th.
Nice to know if I hadn't called they wouldn't have bothered to contact me to get my order straightened out. Status still showing attention!, hopefully it will change soon.
Although my order status page still says "Attention!", when I called just a moment ago the automated message says my order is in process and should be completed with 1 business day.
Maybe I can stop freaking out. Good Luck to everyone trying to get through to talk to a Premier rep!
Maybe I can stop freaking out. Good Luck to everyone trying to get through to talk to a Premier rep!
my order was cancelled (AT&T error) and I called and the rep said she fixed it while i was on the phone. online status still shows cancelled, but if i call and enter the order number it says "processing, should be completed within 1 business day..."
Weird I got an email on about the 17th saying there was a problem with my credit card and it showed up on the order site as a credit card error so I am not sure why it wouldnt have said that if they were the only issue. Mine took about 5 min to get out of attention status after talking to the rep this morning.
no, it could be anything really that would hold back the processing of your iPhone.
I've incorrect CC #s, porting of your old phone number and other various situations.
This is what drives me crazy. Every single rep I've talked to says that getting out of a credit-card-attention status takes 12 hours, and every promise of it working since last Thursday hasn't worked at all.
Yet you got yours corrected and the Premier status updated almost immediately.
???
I dealt with some absolute idiots today regarding my 'Attention' status. Lots of ums, uhs and 'oh, you're right's. However, when I FINALLY was able to talk to a Premier rep he was great. He got things sorted out for me; made sure the phone number was correct for the port, made sure I still wanted to use the same CC for payment (CC now has the pending charge for the phone as well) and confirmed the shipping address. After I got off the phone with him, my status had changed back to 'Processing' and FINALLY shows up under the regular AT&T order status site. No tracking number at last check, but I was assured the phone would still arrive on the 24th. Good news there since I was getting very, very worried.
I called last week and she said it would be put through processing again. Nothing happened all weekend. Called about 9am or so was put on hold a couple times while she worked on things and came back to verify what model i was getting, my address etc then finally said, ok order is complete. I refreshed the page and it was still attention. About 5 min or so later after hanging up I refreshed and it was cleared. Maybe 20 or 30 min later it was in the regular order system.
Worried again...
I have called the CS number and the automated message says that my order is processing... BUT the website still has "Attention!" and my order is NOT on the regular att website. Maybe people (or computers) working tonight will clear it, maybe not. I may end up at an AT&T store tomorrow instead of sitting on the phone again all morning. Maybe they'll get it fixed up once they realize my 2 kids don't sit still very long.
I just don't see how I'll get my phone at the same time as all these other people who have received tracking numbers, and I ordered at 715am EDT!
PLEASE PLEASE AT&T fix this overnight!
I have called the CS number and the automated message says that my order is processing... BUT the website still has "Attention!" and my order is NOT on the regular att website. Maybe people (or computers) working tonight will clear it, maybe not. I may end up at an AT&T store tomorrow instead of sitting on the phone again all morning. Maybe they'll get it fixed up once they realize my 2 kids don't sit still very long.
I just don't see how I'll get my phone at the same time as all these other people who have received tracking numbers, and I ordered at 715am EDT!
PLEASE PLEASE AT&T fix this overnight!
So was it just luck of the draw? What's the difference between a Premier rep and the people who usually answer the phone?
Every single time I call (6 times total now) I've been given the exact same story, and the wait-12-hours speech, and every single time it hasn't gone through. Still at Attention since Thursday, still nothing showing up in regular Wireless status, and still no idea what to do.
I've had CSRs who sound knowledgable, and CSRs who sound like idiots ... but every single one of them says the same thing.
Did you ask for a superior and stay on the line?
For what it's worth, my "Attention" status just cleared. I'm now back to "Processing." This is after 5 days with "Attention" and two phone calls to Premier support.
Still no credit card charges / tracking numbers / info on the main AT&T order site, but that annoying exclamation point is gone.
Still no credit card charges / tracking numbers / info on the main AT&T order site, but that annoying exclamation point is gone.