I guess we will all find out on the 24th...
This is going to be the longest week ever! haha
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Update on "Attention" on ATT Premiere Order Status
- Thread starter Vin365
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This is going to be the longest week ever! haha
I have the same situation. Just called AT&T Premier service, they told me that there is nothing wrong with my order. The reason there is a "attention" on my status is because there is no iPhone 4 available at this time. And everyone pre-order through the premier service is on "suspended" status, and that's the "attention" sign mean. According to her, the phone will be available in next 24hrs, and the sign will go away..... and you will get your phone on time!
Cross my fingers!.....
Cross my fingers!.....
Yeah hopefully, the weird thing is that some people say it will ship on the 24th and others say it should be delivered on the 24th. This depends on when apple actually gives the iPhones to FedEx, UPS etc...
I have the same situation. Just called AT&T Premier service, they told me that there is nothing wrong with my order. The reason there is a "attention" on my status is because there is no iPhone 4 available at this time. And everyone pre-order through the premier service is on "suspended" status, and that's the "attention" sign mean. According to her, the phone will be available in next 24hrs, and the sign will go away..... and you will get your phone on time!
Cross my fingers!.....
Why would people who ordered through the premier service be on the suspended status? We should have priority because of our business accounts.
from what i understand, premier accounts that have a check through "processed" will get the first batch of deliveries. the "attention" folks are not guaranteed an early delivery of any kind.
"attention" still doesn't mean there's anything wrong, per se, with your order and information, just means that the drones/monkeys at ATT haven't gotten around to transferring your info from premier to the regular site that fulfills the orders.
"attention" still doesn't mean there's anything wrong, per se, with your order and information, just means that the drones/monkeys at ATT haven't gotten around to transferring your info from premier to the regular site that fulfills the orders.
Why would people who ordered through the premier service be on the suspended status? We should have priority because of our business accounts.
from my experience with premier last year, we don't get "priority". ATT feels like we ought to kiss the ground they walk on, since we get a discount% and we are a pain in the butt (for them) because our orders need to be transferred from premier --> regular ordering systems, rather than the standard orders which are less of a hassle for them.
just my impression from dealing with premier...
This is going to be the longest week ever! haha
"7 days" is like "7 years" in Apple time!!!
I have the same situation. Just called AT&T Premier service, they told me that there is nothing wrong with my order. The reason there is a "attention" on my status is because there is no iPhone 4 available at this time. And everyone pre-order through the premier service is on "suspended" status, and that's the "attention" sign mean. According to her, the phone will be available in next 24hrs, and the sign will go away..... and you will get your phone on time!
Cross my fingers!.....
Mine does not say attention. It has a check mark next to processing and was last updated yesterday. Next step would be shippinh. Hmmm... hopefully this is a good thing.
But we also give them hundreds of dollars more in business every month, lmao. They are only still in business because of our premier accounts...
Here is my current status on the AT&T Premier site. You will notice 2 dates...
June 15 - Date Ordered. At this time, my status said 'Attention' and did so until today.
June 16 - Last Update. After speaking with Customer Care 2 times, they finally fixed the name on my order and as you can see, the status is now 'PROCESSING"
By the way, my order was placed at 7:30 a.m. EST on June 15.
Do you have an ATT Premier account? It seems everyone with Premier accounts are having the problems.
Here is my current status on the AT&T Premier site. You will notice 2 dates...
June 15 - Date Ordered. At this time, my status said 'Attention' and did so until today.
June 16 - Last Update. After speaking with Customer Care 2 times, they finally fixed the name on my order and as you can see, the status is now 'PROCESSING"
By the way, my order was placed at 7:30 a.m. EST on June 15.
So what did you tell them, because when I asked if they could fix it all they said was that there is nothing wrong with the order. If you said they changed the name and it went to processing, that means there has to be something wrong with my order, right?
I called them this morning and the CC rep said that there was no issue with my order and that it was processing. I did not really believe her so I went back to my confirmation email and noticed there was an additional character in my middle name. So, after calling for hours, I finally got through. I told the rep what I saw on my confirmation could be incorrect. He made the change, re-ran my order, and the status updated.
I am not saying your order is wrong, but in my case, the 'Attention' status was due to an error in processing. Once the error was fixed, my status changed. Hopefully they still process my order based on the order date, not the date the 'Attention' was removed.
I do know AT&T is still having issues with their systems and this could be the cause of some 'Attention'. However, when you call them, it does not hurt to validate your billing address and CCard information just to be sure there is no issues on your side. If people are waiting for an email from AT&T asking for more information to process their orders, it could end up biting you in the butt, especially if these issues continue into next week.
Now that I think about, I wasn't sure on some of the information I put in for the credit card, like the email address. At the time I didn't think it would affect my order for such a small thing but I guess I was wrong.
I ordered on premier and using phone number on att order status site still doesn't work for me. It's been over 24 hours. Anybody else?
So, it has worked for you? I have tried all sorts of different combinations.
And, as of 2:00pm EST, the AT&T site appears down again. Pure crap.