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Update on "Attention" on ATT Premiere Order Status

kas23 said:
So, it has worked for you? I have tried all sorts of different combinations.

And, as of 2:00pm EST, the AT&T site appears down again. Pure crap.
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There are two different ways of checking your order status, the link i just put up is for premier customers. All you have to do is put in your order number, it works for me but my order status is shown as "attention"
 
geque75 said:
I called them this morning and the CC rep said that there was no issue with my order and that it was processing. I did not really believe her so I went back to my confirmation email and noticed there was an additional character in my middle name. So, after calling for hours, I finally got through. I told the rep what I saw on my confirmation could be incorrect. He made the change, re-ran my order, and the status updated.

I am not saying your order is wrong, but in my case, the 'Attention' status was due to an error in processing. Once the error was fixed, my status changed. Hopefully they still process my order based on the order date, not the date the 'Attention' was removed.

I do know AT&T is still having issues with their systems and this could be the cause of some 'Attention'. However, when you call them, it does not hurt to validate your billing address and CCard information just to be sure there is no issues on your side. If people are waiting for an email from AT&T asking for more information to process their orders, it could end up biting you in the butt, especially if these issues continue into next week.
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How long did it take for the premier site to update what the person fixed for you, because I had some information changed but it still says last updated, June 15th...
 
bakir2018 said:
How long did it take for the premier site to update what the person fixed for you, because I had some information changed but it still says last updated, June 15th...
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I would say less than 1 minute. He made the change, I hung up and checked the status and it was updated.
 
geque75 said:
I would say less than 1 minute. He made the change, I hung up and checked the status and it was updated.
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I called back rite now and when i asked if the info was changed it still had the old information, when i asked if he could change it he said he couldnt because the order was in the process of being reviewed and once it was reviewed they would send an email. Every time i call them i get different answers, this is ridiculous!
 
Just canceled my ATT pre-orders. Was able to get Apple store orders in yesterday while the delivery date was still the 24th and trust Apple to get the phone here on the 24th much more so then ATT. The Attention status just made my confidence in ATT to get the order to me in a timely manner all that much lower.
 
Called into Premier customer service to verify my billing and shipping address. Everything seemed in order, but I still have the attention status. He indicated that they are still processing through the orders.
 
topher2889 said:
Ya, I've been using that site but it gives zero details, just says "processing", It seems like other premier users have been able to get more detail by entering their wireless number here:

https://www.wireless.att.com/order_status/
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I placed my order though premier at 9am but I had to circumvent the ordering system. my 8 year old voice plan was not an option so i could not choose keep current plan. I had to add the 450 minute plan then remove it when I got to the cart. My status shows up as processing under the premier order checker but not the regular one listed above.
 
UnseenLlama said:
Called into Premier customer service to verify my billing and shipping address. Everything seemed in order, but I still have the attention status. He indicated that they are still processing through the orders.
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I did the exact same thing. Everything was fine. He just said my order was being reviewed. nothing flagged on the order. I guess just sit and wait at this point.
 
Status just changed from attention to processsing

Just 5 minutes ago my premiere status page change from attention to processing. Still has last updated date of june 15. I ordered 1:30am PDT and received confirmation email immediately after ordering. So, I think many of you will get changed from "attention" to "processing" also. I guess they werent lying about the 24-48 hrs.

FYI
 
Yay! My status just updated! Now the "attention" sign is gone, and it's "processing...." That's definitely a good sign!


Just checked twitter, over 600,000 iphone 4 units were pre-ordered yesterday! AT&T had to suspend the pre-ordering service until current orders are processed. I guess it's not a surprise that it takes a long time for everyone's status to be processed and updated!

So, brothers and sisters, be patient! Only eight days away now! :D
 
Budyl said:
Just 5 minutes ago my premiere status page change from attention to processing. Still has last updated date of june 15. I ordered 1:30am PDT and received confirmation email immediately after ordering. So, I think many of you will get changed from "attention" to "processing" also. I guess they werent lying about the 24-48 hrs.

FYI
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That's good news. I'm (somewhat) patiently awaiting my status to change :)
 
Just checked my order status through Premier again. Status changed from attention to processing in last 20 minutes. I ordered yesterday at about 6:30 a.m. CST. Date is still June 15, 2010.

New customer with family plan, if that matters.

Guess AT&T is working through the backlog.
 
Mine just changed to processing as well in the last 10 minutes. I ordered around 7am eastern yesterday.

Now, I wonder if I will get it on the 24th, or if I will be included in the second wave of shipments since it just changed to processing? I guess I'll find out in about a week.
 
lem3u said:
Mine just changed to processing as well in the last 10 minutes. I ordered around 7am eastern yesterday.

Now, I wonder if I will get it on the 24th, or if I will be included in the second wave of shipments since it just changed to processing? I guess I'll find out in about a week.
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I'm going to be really disappointed if it doesn't ship on the 24th (or at least the 25th).
 
Mine just went from "Attention" to "Processing" within the last hour and I didn't do anything.
 
Hopefully they are changing it on the time you ordered because everyone seems to be changing! Mine still hasn't I ordered at 9:30am (est) It seem's there still working on the 7AMs?
 
For all those that status has changed from Attention what time did you order?
 
Stupid AT&T Premier.

I ordered at 5AM yesterday and it was smooth. Order status showed processing all day. Just right now I receive an e-mail saying they're unable to verify my credit card information and that I should call them. I call them and enter my order number and it fails to connect me 3 times because they're too busy or something. Finally on the fourth call I get put on hold for 30+ minutes before someone answers. They have the right credit card info and billing zip. (My card isn't even close to being maxed or anything) I go ahead and change to another card just in case. As of right now the order status page has changed from processing to ATTENTION. Hopefully things will clear up later.
 
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