Nope, no activation #. Just a ref. # starting with "101-"
Maybe because I dont have a phone # yet? It is an additional line...
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Update on "Attention" on ATT Premiere Order Status
- Thread starter Vin365
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Nope, no activation #. Just a ref. # starting with "101-"
Maybe because I dont have a phone # yet? It is an additional line...
In my initial confirmation email I did get both an order number and an activation number ... HOWEVER, they had my old New York address listed, even though I haven't lived there in 6 years, and didn't use that address at any step of the order. Probably why they ran into credit card auth issues.
I really doubt we can figure out a pattern from all their screw ups. My status went from Processing with the good checkmark, to Attention with a message about a bad credit card this morning.
It would probably take someone in ATT's ebusiness department about 5 minutes to draft a letter explaining what is going on, what the terms on the website mean, and at what point the web status screens would be fully true statements.
Oh, wait... that would require an inkling of customer service. Nevermind...
Oh, wait... that would require an inkling of customer service. Nevermind...
I orderd mine on 5:32 AM EST June 15 & it had Attention status even since. Around 11:00 AM EST ON 15TH JUNE I called them and they told me that 2 of the letters in my name were swaped and they fixed it. But the status was Attention since yesterday 10:30 PM. It has been changed to processing now I always had one $ charge on my discover eversince I ordered it. Can someone tell me if he has gotton beyond Processing on premier site.
The next step beyond Processing is Shipped and that wouldn't happen until 6/23 and/or 6/24.
I just called, talked to a supervisor, we went over all my info, it wad correct, he said my credit check was fine, billing address, shipping address, everything approved.
He told me that I was good to go and that since I ordered on the 15th my phone will be shipped for me and i should get it on the 28th at the VERY latest. He said I have express shipping from idk where.
He told me the "!" was fine, and that honestly it might be there till the phone ships. Idk what that means but he was like "dude, trust me, you're good to go, all your info is correct, the "!" is a nonissue
He told me that I was good to go and that since I ordered on the 15th my phone will be shipped for me and i should get it on the 28th at the VERY latest. He said I have express shipping from idk where.
He told me the "!" was fine, and that honestly it might be there till the phone ships. Idk what that means but he was like "dude, trust me, you're good to go, all your info is correct, the "!" is a nonissue
UGH they all say the same thing!
Hopefully there not BSing us.
I was told the same thing only exception is mine changed to "Processing" yesterday 10:30 PM EST I orderd on June 15 5:32 AM EST
Yes, it seems like most of the orders that had Attention that ordered before 8AM EST changed to Processing. My order was placed at 930AM est. Still has Attention! Hopefully they are working on sorting this out still. I won't feel safe about my order till I see processing.
Just to add, my premier order was cancelled yesterday, no reason given. When I called premier care to bitch this morning, she said there was an error and they were going through manually and fixing orders that were cancelled by the system and assured me I would get a phone on launch day(yea right). At this point I could care less I ordered one thru apple that ships by July 14th. I'll get it when I get it. I seriously doubt I'll be seeing one delivered from at$t this month but maybe they'll surprise me.
Within minutes from placing my order. I won't be surprised that the charge will go away In a day or two just like last year when I preordered the 3GS.Mine is still at $ when was your card charged??
When you guys say charged you are saying they took it out? i thought they don't take money out until it ships? mine was process all day 6/15 yesterday not showing called my bank they said it still shows its on hold (any know what they mean by that) i thought it was like checking to see if i had the funsMine is still at $ when was your card charged??
Mine was charged last time(3GS) and went way it was pending authorization. This year first time on Premier last year I order in ATT store I have CRU account I can not go to Apple online or physical store or any other chain. I can only order it on premier or ATT corporate store.I figured out ordering on Premier is a hassle!!! This year nothing is working the way it should be! I have processing status but still not sure what will happen. CSR told me I should get it Between June 24-28. Keeping my fingers crossed!!! I naver had a full charge on my Discover however I still have $ pending authorization.
I called ATT they told me that all the orders with PROCESSING STATUS are reviewed and We will get an email once so called REVIEW is complete. WTF is going on as this would be 2nd review for me and many folks like me with previous ATTENTION status. I guess ATT want us to walk to their door and pay CASH
The hold is temp authorization to validate your cc information to see if everything is correct like card number, name of card holder, billing address etc etc & it drops off in 24-72 hours. However charge is the real payment pulled out of your credit card typically i.e. done when they pack or ship the phone.
Just spoke with another Supervisor. According to her, she is as high as they go up the management chain and she has absolutely no contact with the people that process orders.
After going back and forth a bit, she told me that my order will not be processed today. I asked her how she knew that if she had no contact with the other processing department? She got really flustered and realized that she just got caught in a lie. Then she said, "I mis-spoke. I'm not sure when it will go through. They have to process hundreds of thousands of these manually". I have a difficult time believing that they are manually processing all of these orders.
In a polite and professional manner, I respectfully told her that I'll remain on hold until someone could help me. She said "Fine, you will probably be on-hold all day". I told her that would be fine.
All in all, that took exactly 3 hours and 30 minutes to get resolved.
Readers Digest Version: When you call AT&T support, BE PERSISTENT, I mean relentlessly persistent LOL
One of my favorite quotes is "Chance favors those who persist".
Do you remember the supervisors name?
My guy was a american sounding-white dude, sounded pretty chill, prob about 27- told me I'd be fine and attention was ok, they just hadn't gotten to me but I was good to go, I would get my phone on the 24th, the 28th at the latest. I said ok and hung up
Dont believe your guy, inferno didn't got to a supervisor, they finally changed the status and fixed it for him. I wanna know who inferno talked to, to get his order fixed. Im am currently as of RIGHT now on hold for a supervisor to talk to me so i wanna ask for whoever HE talked to.