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Update on "Attention" on ATT Premiere Order Status

"Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Pre-orders will be fulfilled beginning June 24, 2010. Orders will ship on a first-come, first-served basis. We will notify you by email when your order ships. Your order may be subject to AT&T eligibility and credit requirements. If we have any questions about your eligibility or your order, we will contact you via email.

Note: Do not attempt to active your device until you have received it.

You can view the status of your order (https://www.wireless.att.com/business/order_status/) in AT&T Premier Online Store at any time.

Reference Web Order Number: 10xxxxxxxxx


Once you have received your wireless device, you can activate it online by following these steps:

Click the registration link https://www.wireless.att.com/Activa.../wireless.att.com/businesscenter/activations/

2. Follow the prompts on the screen and enter the following numbers:

Order Number: 10xxxxxxxxxx
Activation Number: 10xxxxxxxxxxx

Note: Be sure to retain this information—it is required for online activation.

If you bought backordered items, we'll ship in-stock merchandise first and then complete your order with a separate shipment. Multiple backordered items will ship when all items are in stock.


Thank you,

The AT&T Premier Team"

Hey guys, this is the third time that I post this and I have not received a reply.
Has anyone receive this ? this was my first and only email I received within minutes of my order which I placed on June 15 at 5:20 AM EST
TIA
 
zizo79 - Care to share the correlation of the confirmation that a lot us have received as well with the "Attention!" status?
 
zizo79 said:
"Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Pre-orders will be fulfilled beginning June 24, 2010. Orders will ship on a first-come, first-served basis. We will notify you by email when your order ships. Your order may be subject to AT&T eligibility and credit requirements. If we have any questions about your eligibility or your order, we will contact you via email.

Note: Do not attempt to active your device until you have received it.

You can view the status of your order (https://www.wireless.att.com/business/order_status/) in AT&T Premier Online Store at any time.

Reference Web Order Number: 10xxxxxxxxx


Once you have received your wireless device, you can activate it online by following these steps:

Click the registration link https://www.wireless.att.com/ActivationOnlineDispatch.dyn?token=322d30d684ced0c0e85b1de2d527abe1

OR

1. Click this link or copy and paste it into your browser: http://wireless.att.com/businesscenter/activations/

2. Follow the prompts on the screen and enter the following numbers:

Order Number: 10xxxxxxxxxx
Activation Number: 10xxxxxxxxxxx

Note: Be sure to retain this information—it is required for online activation.

If you bought backordered items, we'll ship in-stock merchandise first and then complete your order with a separate shipment. Multiple backordered items will ship when all items are in stock.


Thank you,

The AT&T Premier Team"

Hey guys, this is the third time that I post this and I have not received a reply.
Has anyone receive this ? this was my first and only email I received within minutes of my order which I placed on June 15 at 5:20 AM EST
TIA
Click to expand...


I think I got the same email, what's the problem with it?
 
They are so unbelievably disorganized over at AT&T Premier.

I've called twice since my credit card was "declined" and AMEX let me know they'd stopped payment due to AT&T using the wrong billing address. Each time the Premier support said everything was fine.

Just now, I get an email from Premier saying the following:


Thank you for your recent purchase on the AT&T Premier Online Store. We're pleased that you chose AT&T as your wireless service provider.

Unfortunately, we cannot validate your credit card number. Please call us at your earliest convenience with a different credit or debit card number so we can complete your order: 1-866-499-8008, Monday through Friday, 8 a.m. to 9 p.m. Eastern Time.

Reference Web Order Number: 101xxxxxxxxxxxxx

If we do not hear from you within 7 days, we will cancel your order.

Thank you,

The AT&T Premier Team


Awesome service. I wonder what these csr people can even check? 3 hours ago they said everything was approved? What a mess.
 
I got an "attention" email saying I needed to call and confirm something but of course AT&T isn't taking any Premier calls right now, lol... WTF AT&T!!:mad:

I'm sure I'm at the back of the line now..
 
jshort said:
I got an "attention" email saying I needed to call and confirm something but of course AT&T isn't taking any Premier calls right now, lol... WTF AT&T!!:mad:

I'm sure I'm at the back of the line now..
Click to expand...

Yes they are, keep trying.
 
Just spoke with another Supervisor. According to her, she is as high as they go up the management chain and she has absolutely no contact with the people that process orders. :rolleyes: I found that really hard to believe. I had her itemize the reasons why my order may not go through and why it would be flagged with that Attention! status and one by one, we ruled them out (correct address, credit card authorization went through, I'm eligible for upgrade, etc). So after ruling all of those reasons out, I asked her again why my account is being flagged. She didn't have a good answer.

After going back and forth a bit, she told me that my order will not be processed today. I asked her how she knew that if she had no contact with the other processing department? She got really flustered and realized that she just got caught in a lie. Then she said, "I mis-spoke. I'm not sure when it will go through. They have to process hundreds of thousands of these manually". I have a difficult time believing that they are manually processing all of these orders.

In a polite and professional manner, I respectfully told her that I'll remain on hold until someone could help me. She said "Fine, you will probably be on-hold all day". I told her that would be fine. :) After 45 minutes of being placed on hold, she finally came back and told me that my order status has been changed. I looked and it did get changed! Apparently she did have some contact with the processing department. :)

All in all, that took exactly 3 hours and 30 minutes to get resolved.

Readers Digest Version: When you call AT&T support, BE PERSISTENT, I mean relentlessly persistent LOL

One of my favorite quotes is "Chance favors those who persist". :)
 
The 16GB that I ordered at the ATT store for my wife says "shipped".

edit, nevermind- for some reason shipping details from last year's 3GS are coming up...
 
lnferno said:
Just spoke with another Supervisor. According to her, she is as high as they go up the management chain and she has absolutely no contact with the people that process orders. :rolleyes: I found that really hard to believe. I had her itemize the reasons why my order may not go through and why it would be flagged with that Attention! status and one by one, we ruled them out (correct address, credit card authorization went through, I'm eligible for upgrade, etc). So after ruling all of those reasons out, I asked her again why my account is being flagged. She didn't have a good answer.

After going back and forth a bit, she told me that my order will not be processed today. I asked her how she knew that if she had no contact with the other processing department? She got really flustered and realized that she just got caught in a lie. Then she said, "I mis-spoke. I'm not sure when it will go through. They have to process hundreds of thousands of these manually". I have a difficult time believing that they are manually processing all of these orders.

In a polite and professional manner, I respectfully told her that I'll remain on hold until someone could help me. She said "Fine, you will probably be on-hold all day". I told her that would be fine. :) After 45 minutes of being placed on hold, she finally came back and told me that my order status has been changed. I looked and it did get changed! Apparently she did have some contact with the processing department. :)

All in all, that took exactly 3 hours and 30 minutes to get resolved.

Readers Digest Version: When you call AT&T support, BE PERSISTENT, I mean relentlessly persistent LOL

One of my favorite quotes is "Chance favors those who persist". :)
Click to expand...

Still no update for me :(
What number did you call? Do you any type of messenger I have questions
 
zizo79 said:
"Thank you for your purchase from the AT&T Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.

Pre-orders will be fulfilled beginning June 24, 2010. Orders will ship on a first-come, first-served basis. We will notify you by email when your order ships. Your order may be subject to AT&T eligibility and credit requirements. If we have any questions about your eligibility or your order, we will contact you via email.

Note: Do not attempt to active your device until you have received it.

You can view the status of your order (https://www.wireless.att.com/business/order_status/) in AT&T Premier Online Store at any time.

Reference Web Order Number: 10xxxxxxxxx


Once you have received your wireless device, you can activate it online by following these steps:

Click the registration link https://www.wireless.att.com/Activa.../wireless.att.com/businesscenter/activations/

2. Follow the prompts on the screen and enter the following numbers:

Order Number: 10xxxxxxxxxx
Activation Number: 10xxxxxxxxxxx

Note: Be sure to retain this information—it is required for online activation.

If you bought backordered items, we'll ship in-stock merchandise first and then complete your order with a separate shipment. Multiple backordered items will ship when all items are in stock.


Thank you,

The AT&T Premier Team"

Hey guys, this is the third time that I post this and I have not received a reply.
Has anyone receive this ? this was my first and only email I received within minutes of my order which I placed on June 15 at 5:20 AM EST
TIA
Click to expand...

I was given a reference # but never an activation #. Instead it shows what I ordered and the price. When I check my premier online status there is a check-mark under "processing." Should I have gotten an activation #? This iPhone was ordered as an additional line on my father's family plan. The pre-order was placed at 940AM EASTERN TIME on June 15th.
 
lnferno said:
Just spoke with another Supervisor......

......All in all, that took exactly 3 hours and 30 minutes to get resolved.

Readers Digest Version: When you call AT&T support, BE PERSISTENT, I mean relentlessly persistent LOL

One of my favorite quotes is "Chance favors those who persist". :)
Click to expand...

Very impressive! Congratulations, and I hope all goes well-- you certainly have earned your new iPhone!
 
My order has processing checked :)

who knows, it could've said ATTENTION a day or two ago, this is my first time checking, it's a black 32gb and it was ordered at like 6:30 est.
 
nayaguilar said:
I ordered mine the 15th as a Premiere customer at 5am central, it went very smoothly and is checked as Processing right now, I was charged 233. and some change at first but I checked my bank statement today and they waved the 18 dollar fee. :D
Click to expand...

They will simply add the $18 fee to your bill. You're not out of the woods just yet.
 
Daddy Mac said:
I was given a reference # but never an activation #. Instead it shows what I ordered and the price. When I check my premier online status there is a check-mark under "processing." Should I have gotten an activation #? This iPhone was ordered as an additional line on my father's family plan. The pre-order was placed at 940AM EASTERN TIME on June 15th.
Click to expand...

Double check your email as I received an activation # as well.
 
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