Lol! I'm sure he will get right on it. Relax they get phones everyday and a few times a day. You'll get it in a day or so.
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Updated:They sold my RESERVED iPhone!!!
- Thread starter nascars321
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I've heard of people emailing the ceo with grievances and their problems were fixed. All too often we just assume a large company doesn't give a **** and we should just get over it. Making the higher ups aware of an issue is never a bad thing. At worst you've wasted a few more minutes writing an email. Seems to me a lot more time and effort was wasted trying to pick up a phone that wasn't there, no?
Yes, the higher ups have a group of people that are told to handle the issues and ensure people are satisfied. I used to manage an executive complaint group. We were told to fix the issue, and make them go away with folks being made happy. I have used that a few times personally and with being polite and using the right buzz words, and these days using social media, stuff gets handled
Tim Cook will have less stressed employees defaulting to mediocrity. woo hoo
I think there is a balance. I'm not even sure where this incoming from. I'm sure you're not implying mistakes weren't made at a retail level when Steve was at the helm. We have no idea what is being done, if anything, to remedy this (unless I missed the OP chiming back in, the thread kind of took off to ridiculous proportions by people either slamming or defending Apple lol)
My store checked folks in the reservation line before Apple Genius folks were available, so that as one freed up, they were able to partner you up quickly. Worked pretty well while I was there. I had 9-9:30am appt and was there at 8:25ish. I got called in about 8:40ish.
If you can't
Yes I have.
So we are to beleive that there was only 1 manager, no assistant managers whatsoever there in the store on an iphone launch day.
Sometimes the human comes out of not only the customer but the retail person.
Yes I have.
So we are to beleive that there was only 1 manager, no assistant managers whatsoever there in the store on an iphone launch day.
Sometimes the human comes out of not only the customer but the retail person.
Fire him, just like everyone that has a bad day at work should be.
Because if you have a bad day you're probably in the wrong line of work.
I wonder how much the comments would change from the people tellin the OP to chill out and wait, if their reserved iphone was sold to someone else and they had to wait..
U can talk the talk but can ya walk the walk? Anyone would be pissed if this happened regardless if it was an iPhone or another product/transaction anywhere in the world, 1st world or 3rd world..
U can talk the talk but can ya walk the walk? Anyone would be pissed if this happened regardless if it was an iPhone or another product/transaction anywhere in the world, 1st world or 3rd world..
WRONG! I queued up in my time slot outside Westfield White City in London and no one came and checked me in for 30 mins. I asked repeatedly if I needed to be checked in but they said there was a 3 hour grace period on reservations so it wasn't needed.
I got my phone no problem but by your standards I shouldn't have even though I was on time and waiting in my slot.
Ah, romanticizing the memory of Steve. He routinely gave customers the middle finger. iPhone 4 poorly designed? Meh, you're holding it wrong. Still unhappy? Here is a crappy bumper you don't really want to use. Missing features, poor specs, not listening to customers' wants, etc. Great visionary, sure. Not that great for customers, at least not this one. It remains to be seen if Apple misses out on the next big thing under Tim's leadership but Apple otherwise seems to be giving customers what they want under Tim.
Apple held all reservations for 24 hours. My sister had an 8:30 reservation, but wasn't able to pick it up until 3:30 on Friday. It was still there.
I'm amused that people think that "complain about customer experience" automatically means "employee gets fired" or that I would even advocate that. You fire an employee for gross misconduct (yes, I fired the guy who stole the computer he was supposed to be delivering) or when training to correct the problem doesn't stick and they've demonstrated they can't or won't do the job as required. And you don't have to be a hardass and create a lot of employee stress to get employees to do their job, and you don't have to be a stressed employee to do a good job (even a great job). It's actually bad for employee morale when the good employees actually do their job to expectations, and then someone is constantly allowed to skate by. It's downright toxic.
No. You should have known to check in when you got there. No different than a genius bar appointment or any other appointment system in the world.
Otherwise, how was Apple supposed to know that you were there when you were supposed to be? The iPsychic hasn't been invented yet (although rumors are that it is in beta testing)
How was he treated badly?
As far as Apple knew, he was not there during his reservation slot. He didn't check in.
It wasn't poorly designed. I could get signal at my sister-in-law's house when nobody else could (the amusement of people having to walk out to the county road to make a phone call). I'll take that all day long even if it means having to be a little careful about holding it or using a case.
Exactly!
But you got the example wrong. In this case, he told Apple he would be there between 8:00-8:30 and he wasn't. Apple wasn't mad, they just moved on like they said they would.
At my local Apple store, they have someone near the door who intercepts people arriving to ask if they are there for an appointment. They don't just rely on "you should have known" to check in for a Genius appointment when so many people really don't know. Try to see it from the eyes of a newbie at an Apple store for the first time or someone who's never been to a launch. They should have had people making sure that people with appointments weren't ending up in the walk in line, and that people joining the appointments line were getting checked in. That's what the good managers did, don't excuse this poor management.
My appointment slot was between 5 - 5:30 pm and I arrived at 4:19 pm. I was the only person in the reservation line, checked in with the specialist and my phone was not available. How do you explain Apple possibly selling my phone to another customer when I was actually 45 minutes early for my appointment?
I didn't even read the whole thing but what's up OP? Are you ok? You should complain and get a complimentary accessory or something.
That is true. I went to the store to pick up my replacement and the guy at the door was grilling me if I have a reservation number and email confirmation. I had nothing but my name and verbal confirmation. He almost made me sweat when nothing was showing up in the system. But he was kind enough to work with me. I guess his job was to just weed out the walk ins without a reservation. I told him I know the guy who I talked to verbally on the phone and gave him his name. Luckily he paged the employee and sure enough he confirmed my pickup. If he didn't and if he was gone I would've been uber screwed. They are watching the inventory like a hawk. The guy even gave me the charger and power brick for me to keep. He said that was his good deed for the day. Haha
lets say the pope could careless about the first world problem of not picking up a $700 reserved iPhone
he is the least materialistic pope I have ever seen, his car is worth less than most people on here. If the reference is lost on you based on his speeches and what he stands for so be it. My bad for bringing politics/religion into it. The manager telling the OP that they will call him as soon as they receive stock is not "I don't care about your problems"
Please read what the OP wrote. He was going to get a call so not to waste thier time coming in each day, a phone was going to be put aside for the, once stock arrived. Bad customer service?
Key word was possibly. Maybe the didn't get enough stock in. Maybe they sold one prior and it was defective so they gave that customer a different one which was yours accidentally. It could be anything really.
And to the poster above. Why would you "raise hell". What good does that do. Are people really that ignorant that they feel the need to "raise hell" over a cell phone. I could see if there was a food shortage and you were promised food for your family but didn't get any. Then yes "raise hell" but for a cell phone. Common. Really. Grow up.
This is from the first post on this thread.
"He goes talks to a manager. He then said all we can do is take your name and call when wegetone. I said ok so tomorrow? He said we have no idea. The manager nevercame over and talked to me. I asked to talk to him. He basically saidsorry we will call you when one gets in. My question is how can thishappen?"
It's was not a "try back tomorrow we do not care". It was we will call you as soon as stock arrives. I've bothered to read the thread, and the OP was called personally by the Manager and stated he was very porifessional , and offered a free case.
For a launch day chaos resolution, I believe this was handled well, and the OP was contacted by the manager themselves and given compensation.
Please stick to facts.