Did I ever say ATT should compensate him? That's the problem with people. Always jumping to conclusions.
UPS in a way should compensate him, it's called GOOD CUSTOMER SERVICE. A phone is a very valuable device, you order it and expect it to be there when told it will arrive. Yeah, things happen and it may not be deliver on time, but clearly the phone was stolen. Empty box. If your a business person being without a phone for a few days or weeks is very troublesome.