UPS Hold For Pickup

[Azyotes]

Mine changed to 11/6 after selecting hold for pickup but I'm 100% confident my phone will be there for me on 11/3.

I've never experienced a delay because I've held a package for pickup.

Sorry this is so long winded.

I think it really depends what city you are in. I was trying to get my phone before I leave town Friday at 4 PM. I am in Phoenix and what I was told by UPS was this:

In some cities there is a UPS facility on the grounds of the airport. This is true in Phoenix. The facility is only available for pick ups for a couple hours in the late afternoon. Therefore, they won't offer you the option to hold it there. The iPhones will be loaded right on the airport grounds. They will never be at a Customer Center until the driver has gone to your home and nobody was there. Then they will return it that night to a Customer Center with hours all day. In my case this is right down the street from my work. Unfortunately my UPS driver comes to my house between 6-8 PM at night and the UPS person told me that he will probably be even later on iPhone day. I will be long gone by then.
In Phoenix they offer 50 places to have your phone picked up. Every single one of them said Monday when I selected them.
If it says Monday .... its going to be Monday. This is what I was told.

It sucks because I'm using an old 5 because my 6 plus came down with touch disease for the third time since I got it. :-(

I'm going to a music festival this weekend and was really hoping to try out the camera but as luck would have it ... there is no way I'm getting it Friday.

What's crazy is when the 6 came out I had first day delivery and I watched it leave China and then arrive in Alaska and then a few hours later it was back in China. Turns out a pallet was left behind after scanning in China and I ended up having to wait all weekend that time too.

I'm thinking I will never have a first day iPhone.

 

[bgj887]

Mine was changed to 11/6 when I clicked hold. Maybe because it is not in UPS possession yet still says “Ready for UPS.”

However main tracking info still shows 11/3 end of day. Hoping I didn’t screw this up. Haha. When I had my 8+ held I picked it up on delivery day

Ok guys I'm in the same boat as you guys after requesting to hold my package for pickup it changed to 11/6 while still showing delivery is on time for 11/3. I called ups this AM and asked the question and they said that it's still on track for 11/3 and since it's hold for pick up and not change of delivery address the policy for hold for pickup is that it will be available the same day unless it was scheduled for Saturday, he couldn't explain why it says 11/6 but said my hold for pickup request is completed and I should be able to pickup for 11/3 he recommended watching the status as time passes because it hasn't cleared customs yet and that may be why it shows it that way
[doublepost=1509364673][/doublepost]Also worth noting I did this before with Apple Watch series 1 when it was first released but I loved somewhere else so the ups cc was different anyway I have hope that we will be good to go on 11/3

 

[Diana Prince]

The option to hold at a UPS CC for pick up is greyed out for me. I called UPS and they said I have to contact the shipper (Sprint) to make this option available as it is the shipper’s prerogative.

A co-worker here told me its possible bc the package is not in UPS’s possession yet, the option is unavailable. Label is made but not picked up by UPS. I don’t know if he was speculating or knew this for sure.

Anyone have any experience with this? My UPS fellow doesn’t deliver til around 8pm typically. I want to get the phone earlier if possible.

 

[goofy810]

So I just now am seeing my iPhone X shipment in UPS My Choice. I went ahead and scheduled a hold for pickup at my local UPS customer center.

Is it OK that I scheduled this hold for pickup so early in the shipping process? Anyone else do this? I just have this feeling that by scheduling it so early I could have screwed something up, and that maybe I should have waited until the package was state side to schedule the hold for pickup.

Thanks!

I would say HOLD OFF, I did it a few years ago (when the first apple watch came out) and I had 3 orders for me and the family, I held all 3 before the shipping notice came from apple or even from UPS my choice system. 2 of them were fine but the 3rd one got flagged by a Apple security as possible fraud and was redirected back to apple. After that was done they could do nothing to get it to me on release day. Apple did work to get it back out to me ASAP and i got it by the following Wed or Thursday. Point here is wait till you get the alert from apple. Until it is in route to your local hub it doesn't need to be done.

 

[Chacocliff]

I have done this for the last few phones. Thankfully my buddy is the morning manager at my UPS center, so he usually pulls it, and I pick it up around 6 a.m. that morning.

 

[patricem]

If you sign that release to leave at your house, will they leave it? I think I will be notified by email and or text when its delivered (?), and I'm about 8 minutes from my job, maybe at that moment I could run out and get it. UPS does not do Sat delivery, correct? Or any Sat pick ups?

 

[Chupa Chupa]

Did you have it held at a UPS Store or a CC hub?

If you are going to hold for p/u then do it at the hub. 1. It will be ready at the hub first thing on launch day, 2. It's a coin toss whether your iPhone will get delivered to a store on launch day or Sat or the following Mon.

 

[boshii]

Did you have it held at a UPS Store or a CC hub?

Customer center. I've never had a package delayed doing it this way. I've even held packages at a UPS store and still received the package on the day it was supposed to deliver.
[doublepost=1509371370][/doublepost]

I already set mine up fo the CC hold. But it’s also the distribution center for my normal delivery area. I’m saving them from loading it up on the delivery truck! The last time I did this I went late in afternoon. They said they had a long line when they opened of people coming to pick up their phones.

Yea this is what usually happens. Everybody shows up first thing in the morning but the phones won't be there yet. It takes time to get the packages from the sorting area to where the customers pick them up. Going in the afternoon is smarter.

 

[CGoodlet26]

Customer center. I've never had a package delayed doing it this way. I've even held packages at a UPS store and still received the package on the day it was supposed to deliver.

Well I mistakenly chose a store not being aware of the difference it could make so I am hoping for the best.

 

[penajmz]

I feel better waiting for it to be state side to hold for pick up. Also, make sure it's not a UPS store but a hub aka a CC or it will add a delay of a day making it ready on Monday.

 

[billchase2]

I plan to do the same, but prefer to wait until it's a little closer. I've done this once before and when I did, tracking still said that it was out for delivery. However, I called and confirmed that it was held for pickup. Just an FYI in case yours does the same!

 

[Azyotes]

The option to hold at a UPS CC for pick up is greyed out for me. I called UPS and they said I have to contact the shipper (Sprint) to make this option available as it is the shipper’s prerogative.

A co-worker here told me its possible bc the package is not in UPS’s possession yet, the option is unavailable. Label is made but not picked up by UPS. I don’t know if he was speculating or knew this for sure.

Anyone have any experience with this? My UPS fellow doesn’t deliver til around 8pm typically. I want to get the phone earlier if possible.

It is greyed out on mine too but when I scrolled through the list of possible pickup places the CC is listed again on the third page and it is available there. Strange

 

[mikeabbz]

Ok guys I'm in the same boat as you guys after requesting to hold my package for pickup it changed to 11/6 while still showing delivery is on time for 11/3. I called ups this AM and asked the question and they said that it's still on track for 11/3 and since it's hold for pick up and not change of delivery address the policy for hold for pickup is that it will be available the same day unless it was scheduled for Saturday, he couldn't explain why it says 11/6 but said my hold for pickup request is completed and I should be able to pickup for 11/3 he recommended watching the status as time passes because it hasn't cleared customs yet and that may be why it shows it that way
[doublepost=1509364673][/doublepost]Also worth noting I did this before with Apple Watch series 1 when it was first released but I loved somewhere else so the ups cc was different anyway I have hope that we will be good to go on 11/3

Sounds good. Maybe just a glitch until they take possession

 

[varsityhero]

I checked my UPS account and it also says it won’t be ready for pick up until 11/6... so I’m gonna wait until it comes state side to see about switching it to a UPS CC.

 

[CGoodlet26]

I checked my UPS account and it also says it won’t be ready for pick up until 11/6... so I’m gonna wait until it comes state side to see about switching it to a UPS CC.

Where do you see an updated estimate? I requested a pick up but it still just shows estimated delivery for the 3rd at my address.

 

[varsityhero]

Where do you see an updated estimate? I requested a pick up but it still just shows estimated delivery for the 3rd at my address.

When you go to actually make the change, it shows you a review page saying the estimated delivery date. That’s where it shows the 6th.

 

[CGoodlet26]

When you go to actually make the change, it shows you a review page saying the estimated delivery date. That’s where it shows the 6th.

Maybe it’s because I was in the UPS mobile app but mine never showed a new estimate delivery date.

 

[kingneptune117]

I would say HOLD OFF, I did it a few years ago (when the first apple watch came out) and I had 3 orders for me and the family, I held all 3 before the shipping notice came from apple or even from UPS my choice system. 2 of them were fine but the 3rd one got flagged by a Apple security as possible fraud and was redirected back to apple. After that was done they could do nothing to get it to me on release day. Apple did work to get it back out to me ASAP and i got it by the following Wed or Thursday. Point here is wait till you get the alert from apple. Until it is in route to your local hub it doesn't need to be done.

I already requested it to be held for pickup. The request went through fine. Your story does scare me, I hope it works out for me.

 

[CGoodlet26]

I already requested it to be held for pickup. The request went through fine. Your story does scare me, I hope it works out for me.

My request is stuck on pending and still shows a planned delivery to my address on the 3rd. Did your’s update the delivery and everything already?

Edit- and I cant cancel or modify the request.

 

[billchase2]

Holding off a bit on doing this myself after reading about the date changes... I don't see why this would be a problem if it's held at a hub but I don't want to take any chances.

 

[brerosbo]

I already requested it to be held for pickup. The request went through fine. Your story does scare me, I hope it works out for me.

Yeah his story is really worrying me. I'm wondering if I should call UPS and have them cancel the hold until it's in the country?

 

[sniffies]

My request is stuck on pending and still shows a planned delivery to my address on the 3rd. Did your’s update the delivery and everything already?

Edit- and I cant cancel or modify the request.

Do you mind taking a screenshot of where it says 'pending'

thanks

 

[Dirtydutch]

I was actually just contemplating waiting at home for the actual delivery on 11/3, although I have picked it up in the past and it is always seamless, this time I'm 50/50

 

[CGoodlet26]

Do you mind taking a screenshot of where it says 'pending'

thanks

Okay so it doesn’t state “pending” but it just shows as “requested” and never changed the delivery as it still shows it shipping to my address. Honestly I think I’m just gonna go to my local UPS and try and cancel the request and just make sure I’m home to avoid delays.

 

[goofy810]

I already requested it to be held for pickup. The request went through fine. Your story does scare me, I hope it works out for me.

im sure you will be fine, like i said I had 3 phones and 3 or more watches, and only one got sent back to apple but after that i went way up the chain and got told the big thing is to not mess with the order till u get something from apple most times thats wed or thursday am