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UPS Hold For Pickup

Interesting. Years ago I used to live two miles from the UPS HUB. I would always order the iPhone and ask for it to be held at the HUB so I could grab it the morning of. But, maybe three years ago they told me flat out that Apple gave them specific instructions not to allow this practice anymore. I've even read thread stating the same.

Perhaps things have since since then.
 
The distribution center I usually pick up iphones up from after placing a hold was not on the list this time. A CC center (actually a lot closer to my house) was listed (which I do not recall being listed before) was listed so I picked that). At first it said pending but now it say exception. The actual tracking page still says delivery date of 11/3 but the "delivery planner" page says estimated delivery date/time is unknown. Weird but I think that is because it is still in China...
 
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matthew23 said:
The distribution center I usually pick up iphones up from after placing a hold was not on the list this time. A CC center (actually a lot closer to my house) was listed (which I do not recall being listed before) was listed so I picked that). At first it said pending but now it say exception. The actual tracking page still says delivery date of 11/3 but the "delivery planner" page says estimated delivery date/time is unknown. Weird but I think that is because it is still in China...
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Yeah mine is the exact same. When I’m on the ups website and go to QuickStart > manage my home deliveries. I see that deliver is for tomorrow. My speculation is that it’s on its way to the states and will arrive in the states tomorrow.
 
So it turns out there are 3 CCs in the area I live and all this time I was picking the wrong one. Picked the “right one” and it says it’ll be available to be picked up on Friday. It opens at 8am. From past experience, does anyone know if it’s ready right when they open?
 
i have ordered and picked up the iPhone in the past at the UPS CC 3 years ago. this time however based on what i been reading i am very concerned about changing my delivery for pick up at the ups cc. i would hate for my delivery date to change to Nov 6 instead of Nov 3rd. Ups usually get to my area around 11am. but since Friday will be a busy day im sure that it will change
 
methaw said:
Yeah mine is the exact same. When I’m on the ups website and go to QuickStart > manage my home deliveries. I see that deliver is for tomorrow. My speculation is that it’s on its way to the states and will arrive in the states tomorrow.
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Mine shows the same tomorrow delivery when I look at that manage my home deliveries screen. But then when I click into it it still shows Nov. 3 for delivery at my address. Hopefully once they get through customs tracking info will catch up and better reflect hold requests and other info.
 
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My cousin's name is on the account for T-Mobile but the phone is being shipped to my address. I had it held for pickup at a UPS CC and my ID has the same address, etc. Should I cancel this hold for pick up? Kinda worried since there's a few people in the first page of the thread saying UPS turned down people who don't have their name on the package. During the request it says "A government issued photo ID is needed to pick up the shipment. If you are picking up the shipment and are not the addressee you will also be required to provide the tracking number." so what is it going to be??
 
Hankster said:
Interesting. Years ago I used to live two miles from the UPS HUB. I would always order the iPhone and ask for it to be held at the HUB so I could grab it the morning of. But, maybe three years ago they told me flat out that Apple gave them specific instructions not to allow this practice anymore. I've even read thread stating the same.

Perhaps things have since since then.
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:) Workers sounded like they complained and they made up with the story in order to discourage the practice, at least at their location.

As far as I know as long as UPS maintains the my choice app and shows my nearby CC as an available pickup location I'm going to continue until UPS removes it from their website.
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trnjackie23 said:
My cousin's name is on the account for T-Mobile but the phone is being shipped to my address. I had it held for pickup at a UPS CC and my ID has the same address, etc. Should I cancel this hold for pick up? Kinda worried since there's a few people in the first page of the thread saying UPS turned down people who don't have their name on the package. During the request it says "A government issued photo ID is needed to pick up the shipment. If you are picking up the shipment and are not the addressee you will also be required to provide the tracking number." so what is it going to be??
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You will need picture ID with matching name and address by default. I'd loook into the authorized agent form that UPS allows but given the attention on this I wouldn't be surprised if they restrict pickups to the addressee only.
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s2000gtx said:
i have ordered and picked up the iPhone in the past at the UPS CC 3 years ago. this time however based on what i been reading i am very concerned about changing my delivery for pick up at the ups cc. i would hate for my delivery date to change to Nov 6 instead of Nov 3rd. Ups usually get to my area around 11am. but since Friday will be a busy day im sure that it will change
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The time estimate is per case and is not an automatic. It is a logistical calculation given your proximity and the drivers' schedule that day.

If you pick a node along the way such as a CC or Distro center it shouldn't add any time. If you pick your local 7 11 or supermarket, yea it'll def take another day to pack up and push your package to another location.
 
trnjackie23 said:
I had a package from Best Buy with my Apple Watch and I had it delivered to a UPS access point. No delays in delivery.
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That’s some great reassurance to hear. I talked to UPS on the phone and they seemed to think it wouldn’t delay anything and should be at the access point for pickup Nov. 3. I’ll just keep monitoring it.
 
s2000gtx said:
i have ordered and picked up the iPhone in the past at the UPS CC 3 years ago. this time however based on what i been reading i am very concerned about changing my delivery for pick up at the ups cc. i would hate for my delivery date to change to Nov 6 instead of Nov 3rd. Ups usually get to my area around 11am. but since Friday will be a busy day im sure that it will change
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Our iPhones are probably going to be sitting at the hub for a couple of days, so I don't see any reason why it won't be sitting there waiting for you when the hub opens on Friday.
 
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CGoodlet26 said:
Mine shows the same tomorrow delivery when I look at that manage my home deliveries screen. But then when I click into it it still shows Nov. 3 for delivery at my address. Hopefully once they get through customs tracking info will catch up and better reflect hold requests and other info.
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Just looked and mine says Wednesday there. Interesting, and yeah I think this may be the day it's arriving in the US.
 
My dads name is on our account. We have different last names but the address is the same. I’m always picking up the phones from our ups hub and have never had any problems. As long as the address is the same and you can show them the email or ups site that has the tracking number you should be fine.
 
I have never had a problem and my father is the primary. We have the same address, different last names and I pick up all the time. As long as you have the same address and the email or ups site with tracking numbers you should be fine.
 
CGoodlet26 said:
That’s some great reassurance to hear. I talked to UPS on the phone and they seemed to think it wouldn’t delay anything and should be at the access point for pickup Nov. 3. I’ll just keep monitoring it.
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That's what they told me too.
 
earthdog said:
UPS Requires the same name. If someone other than the addressed go to pick it up they need something like a power bill or license to prove they are a resident at the address.

This is first hand knowledge from when I ordered my 8 Plus. They turned away the guy in front of me because it was in his wife name and they had just moved into the new address and hadn't changed his license. He was PISSED off and screaming at the woman from UPS Pickup.
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Lol. Over a phone.
 
iZollo said:
So I tested the UPS store in my area with a amazon package and it got there at 09:54am for pickup with no delay. I still think to be on the safe side the UPS CC center would be the way to go. It is further for me but only by 20mins so I will do that for Friday. Hope this helps
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Great to hear, thank you for the follow up! I talked to the store my phone is going to and they said the truck drops off packages around 9:30am typically. I am going to check back with them once we see more tracking updates on our phones but I hope it will work out fine. Mine is still showing up in China but I have read the tracking numbers are often delayed/not updated in real time. Not to mention UPS MyChoice has a delivery for today at 6pm showing so I am wondering if that could be to the hub it will be loaded on the truck from. Hopefully we see movement today!
 
CGoodlet26 said:
Great to hear, thank you for the follow up! I talked to the store my phone is going to and they said the truck drops off packages around 9:30am typically. I am going to check back with them once we see more tracking updates on our phones but I hope it will work out fine. Mine is still showing up in China but I have read the tracking numbers are often delayed/not updated in real time. Not to mention UPS MyChoice has a delivery for today at 6pm showing so I am wondering if that could be to the hub it will be loaded on the truck from. Hopefully we see movement today!
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I am going to pickup my package today so I will also ask my local store when they drop off packages daily. I still might go that route she since it is closer than the ups hub
 
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I have my phone and my sister's phone being held for pickup at the CC. I'm worried though. So I paid for both phones with my credit card, but the Sprint account is under my moms name. My sister is 15, and doesn't have ID with an address, just a passport. If I paid for the phone (my name is under the billing), can I pick up her phone? She is coming with me on Friday morning. I'm just worried that she won't have an ID.

Or are both phones going to be mailed in my mom's name (since the sprint account is under her name?)
 
ariadnerentz said:
Or are both phones going to be mailed in my mom's name (since the sprint account is under her name?)
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Look at the ship to under the tracking what does it say ?
on UPS.com my choice on the right side of the full tacking it has a name and address.

Also per UPS as long as your address in full matches you can pick up.
 
mikeabbz said:
Mine was changed to 11/6 when I clicked hold. Maybe because it is not in UPS possession yet still says “Ready for UPS.”

However main tracking info still shows 11/3 end of day. Hoping I didn’t screw this up. Haha. When I had my 8+ held I picked it up on delivery day
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Uh oh:eek:
 
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