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Urgent help, iPhone 6 plus stolen

bookwrath said:
That's not true. I called Apple to change my shipping address from home to work and never received any sort of confirmation or followup. I did this for the 5,5s and 6.

From my experience, the confirmation email is only sent if you change it via the website.
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Presumably you had to prove/qualify who you were though?

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Lockett said:
That's true. But as it stands, I have ordered a product and have not received it due to somebody fraudulently acting as me. I have been a victim of fraud and have ended up £1300 down for no fault of my own.
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Well...

This is unlikely to have been some unknown hacker, hacking your account to do this, which means it could well have been someone who knew you well enough to ring Apple, change the delivery details, gain access to your email to delete any corresponding emails and get your iPhones.

Are you sure (and you need to be honest here) your passwords and "reset my password" questions are not weak and obvious to someone that knows you?
 
Azzin said:
Presumably you had to prove/qualify who you were though?

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Every time I have contacted Apple, they required either my web order number or email address, and my contact information. So the person had to have had at least had knowledge the OP ordered phones?
 
ijen0311 said:
Exactly. That part doesn't quite add up and OP hasn't addressed it yet.
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exactly..i called apple yesterday about my order, they asked a bunch of proof ques like, last 4 digitis of SS# address, email, spell last name etc....clearly someone who knows you and knew your order info
 
ijen0311 said:
Every time I have contacted Apple, they required either my web order number or email address, and my contact information. So the person had to have had at least had knowledge the OP ordered phones?
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If they had access to his email, though, isn't it possible they saw the initial order confirmation emails and had a lot of the information from there? Although, that does seem far-fetched, though. Most email address hacking is to be able to send out spam rather than to monitor the real user's emails.

Billymac19 said:
exactly..i called apple yesterday about my order, they asked a bunch of proof ques like, last 4 digitis of SS# address, email, spell last name etc....clearly someone who knows you and knew your order info
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I've been surprised at some of the things people have been able to get done with customer service at other companies by talking around not having necessary identifying personal information.
 
Azzin said:
Presumably you had to prove/qualify who you were though?

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Well...

This is unlikely to have been some unknown hacker, hacking your account to do this, which means it could well have been someone who knew you well enough to ring Apple, change the delivery details, gain access to your email to delete any corresponding emails and get your iPhones.

Are you sure (and you need to be honest here) your passwords and "reset my password" questions are not weak and obvious to someone that knows you?
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Yeah dude, I'm sure. Think of it like this, I have no reasons to lie on this forum! Just an honest guy trying to figure out how it happened. I thought it's interesting how the other guy didn't recieve and conformation email either! Glad somebody spoke up.
 
brent1977 said:
If they had access to his email, though, isn't it possible they saw the initial order confirmation emails and had a lot of the information from there?
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I think that's what we're saying, that the person who received the phones must have had this type of access or information, either through email hacking or personal knowledge or whatever.
 
ijen0311 said:
I think that's what we're saying, that the person who received the phones must have had this type of access or information, either through email hacking or personal knowledge or whatever.
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Where would I stand even if this is the case though? Am I screwed either way?
 
Lockett said:
the only possibility is a breach in my email. in which case after the change had taken place, an email should still be sent to me to confirm the change. i didn't have a clue any change or any breach had even taken place until it was too late.
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If your email was compromised, the thief could have deleted the confirmation email.
 
ijen0311 said:
I think that's what we're saying, that the person who received the phones must have had this type of access or information, either through email hacking or personal knowledge or whatever.
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I see. I thought the main issue of the compromised emails was the absence of some notification for the address change rather than that the person could have actually become aware of the orders through the email access.
 
Lockett said:
quick update guys, the guy from apple told me that the fraud department will look into it and listen to the conversation that took place with apple and the fraudster.

another point, apple attempted deliver yesterday and i got an email telling me they had attempted delivery yesterday, i knew that hadn't because i was sat waiting for them all day. so i rang apple yesterday explaining i was in all day, and they still didn't think to tell me about the address change, even after i had to confirm my real one to talk to them!

so it turns out delivery was attempted in the location 166 miles away, which is why i didn't hear anyone knock.

just trying to keep calm and not drown myself! :p
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I know you're upset but Apple doesn't deliver products, it's either UPS FEDEX, DHL or another shipping company and from your posts it seems as though you hold no blame to them which you should.
 
Lockett said:
Yeah dude, I'm sure. Think of it like this, I have no reasons to lie on this forum! Just an honest guy trying to figure out how it happened. I thought it's interesting how the other guy didn't recieve and conformation email either! Glad somebody spoke up.
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Just to be clear-I am not suggesting for one moment that you are lying about anything.

I think someone who knows you well enough, gained access to your email to make this change, using info they clearly know about you.

If your passwords are all 10 characters long, with mixtures of Caps, numbers, lower case & special characters as you say, then it's unlikely to be that.

If your reset answers are things that only you know, then it's not that either.

After those, you're running out of options.

Sherlock Holmes famously once said "Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth".
 
HenryDJP said:
I know you're upset but Apple doesn't deliver products, it's either UPS FEDEX, DHL or another shipping company and from your posts it seems as though you hold no blame to them which you should.
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Why? It's nothing to do with UK mail? The address got changed WAYYYY before they got a hold of it. Uk mail delivered to the address given by apple. If anything, they did a good job as they attempted delivery on launch day. But the fraudster wasn't home. I might send him a letter with something unpleasant in it, maybe even in an iPhone box, just to show my anger! :p

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Azzin said:
Just to be clear-I am not suggesting for one moment that you are lying about anything.

I think someone who knows you well enough, gained access to your email to make this change, using info they clearly know about you.

If your passwords are all 10 characters long, with mixtures of Caps, numbers, lower case & special characters as you say, then it's unlikely to be that.

If your reset answers are things that only you know, then it's not that either.

After those, you're running out of options.

Sherlock Holmes famously once said "Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth".
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They're not all 10 characters, wait, no they are actually. Yeah, 11 with uppercase lowercase and numbers. And the security questions, it's possible to know them, but you'd have to do some serious digging to find them.:confused:
 
Lockett said:
Why? It's nothing to do with UK mail? The address got changed WAYYYY before they got a hold of it. Uk mail delivered to the address given by apple. If anything, they did a good job as they attempted delivery on launch day. But the fraudster wasn't home. I might send him a letter with something unpleasant in it, maybe even in an iPhone box, just to show my anger! :p
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Well you never stated it was UK mail. I'm only trying to help so calm down.
 
brent1977 said:
If they had access to his email, though, isn't it possible they saw the initial order confirmation emails and had a lot of the information from there? Although, that does seem far-fetched, though. Most email address hacking is to be able to send out spam rather than to monitor the real user's emails.



I've been surprised at some of the things people have been able to get done with customer service at other companies by talking around not having necessary identifying personal information.
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Someone doesn't need to hack to have access to someone else's e-mail or personal information. People use public computers and forget to sign out. Or leave their computer while they go to the bathroom in public places. I sat a few tables away from a complete stranger in this cafe who left her macbook and purse feet away from me three separate times as she left the area. The OP could have just been careless and left his email open at study group with classmates. The OP might be so used to doing such things that they cannot even connect it with being what caused this problem. Since they did careless things before with no negative consequences. I agree with the consensus that some how whoever stole the phones had access to the OP's information in some way.
 
OP-for the 500th time, have you got a scan of the signature and confirmation of what name & address where on the package??

[Edit] - And have you googled the name and address??
 
If it was an iCloud hack, why rip-off just this one guy? Seems like there would be thousands of phones going to wrong addresses.

OP, I'm agreeing with others that your personal info has been "lifted". Have you changed your email password yet? Have you changed your Apple ID password yet?

Or, since the best working guess is that your email access info is in someone else's hands and they are actually monitoring your email communications, consider setting a trap. "I can't be at home tomorrow night Steve, but I'll leave the $600 cash in the bucket on the porch after 6pm" Then, load that bucket with whatever kind of trap you might have at hand or monitor it after 6pm. Set up a camera too. If someone else is reading your email, it should be easy to bait them into a trap.

I'd also suggest making the 166 mile trip to the address and seeing who lives there. Maybe go right up to the door, knock and say "I see that Apple delivered my package here by mistake." Who knows, there might be a 12-year-old there who melts down when the actual owner shows up at the door.
 
Azzin said:
OP-for the 500th time, have you got a scan of the signature and confirmation of what name & address where on the package??

[Edit] - And have you googled the name and address??
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Nope, I don't have a scan, apple said they would get it off UK mail. I've tried using the tracking info but it doesn't come up with anything. Should have it on Monday
 
Lockett said:
Why? It's nothing to do with UK mail? The address got changed WAYYYY before they got a hold of it. Uk mail delivered to the address given by apple. If anything, they did a good job as they attempted delivery on launch day. But the fraudster wasn't home. I might send him a letter with something unpleasant in it, maybe even in an iPhone box, just to show my anger!
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Do you know if the fraudster ever got the phone?

FYI, a friend of mine recently had a similar theft, but in this case the thief was waiting outside the house for the package and intercepted the courier. Nobody knows how he knew it was coming but it was either a hack of some kind or an inside job. Point is, the thief probably doesn't live at that address, it may just be an address they know is empty, and that they know they are able to wait outside of without drawing too much suspicion.

If it was a hack, it could be entirely down to someone with access to many people's inboxes simply searching for topical keywords like iphone6. The fact the perp isn't already in custody suggests they know what they're doing and this probably isn't their only crime.
 
Lockett said:
Nope, I don't have a scan, apple said they would get it off UK mail. I've tried using the tracking info but it doesn't come up with anything. Should have it on Monday
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Ok, what name and delivery address does it show if you log into you account at Apple?
 
OP, what does your order page show where I marked the blue blob?

6002bef2-893c-40ed-82c3-4ef26953c869_zpsaf88a1d2.png
 
Lockett said:
Yeah dude, I'm sure. Think of it like this, I have no reasons to lie on this forum! Just an honest guy trying to figure out how it happened. I thought it's interesting how the other guy didn't recieve and conformation email either! Glad somebody spoke up.
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However, you missed one important point, he still had to prove who he was by answering a bunch of questions first.

Like for you to answer a couple of questions OP..

1. Does anyone else have assess to your computer ? Other iPhone ? Multiple accounts, one computer
2. Do you live in a dorm ?
 
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