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Urgent help, iPhone 6 plus stolen
- Thread starter Lockett
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You paid for goods
never delivered to your specified address hence they are liable!
I'd be banging hard on their door for a replacementI thought you said you received an email saying delivery was attempted but not completed.
Hey guys, quick update, I rang my bank (Santander) this morning and explained the situation. They are sending me out a letter for me to describe exactly what's happened on it. Once I return that they will send it to a security department who will then attempt to get the money back from apple.
I'm way more optimistic after I called them, their customer service was excellent! Fingers crossed Apple can figure out what's happened and come through for me.
I'm way more optimistic after I called them, their customer service was excellent! Fingers crossed Apple can figure out what's happened and come through for me.
What's the latest you've heard off Apple or the Police?Hey guys, quick update, I rang my bank (Santander) this morning and explained the situation. They are sending me out a letter for me to describe exactly what's happened on it. Once I return that they will send it to a security department who will then attempt to get the money back from apple.
I'm way more optimistic after I called them, their customer service was excellent! Fingers crossed Apple can figure out what's happened and come through for me.
Sucks that police won't try the address it was delivered to, though like others said, may have just been an address the thief could intercept a delivery to.
Is it worth seeing if anyone here is local to it, and check it out? # or is that a disaster waiting to happen?
Hey guys, quick update, I rang my bank (Santander) this morning and explained the situation. They are sending me out a letter for me to describe exactly what's happened on it. Once I return that they will send it to a security department who will then attempt to get the money back from apple.
I'm way more optimistic after I called them, their customer service was excellent! Fingers crossed Apple can figure out what's happened and come through for me.
You should get it all sorted fine, the banks are very good at dealing with this kind of thing.
I would be complaining to apple afterwards too personally if they told you there was nothing they could do originally. Thats not acceptable IMO.
Just call Apple and say it was not delivered. Simple fact is the relationship is between Apple and the delivery company until it arrives. Its for the Delivery company to prove you called up and changed it, I doubt that proof exists in the Clienet management system
Apple will send you a new one.
Your very much protected by the consumer laws in the UK. Unless they have your signature, and its exact, you are not liable. Do not worry mate.
Apple will send you a new one.
Your very much protected by the consumer laws in the UK. Unless they have your signature, and its exact, you are not liable. Do not worry mate.
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Good news! Apple have agreed to send me out new phones. They did however say that I would be at the back of the queue and that I have to wait 4 weeks. So I'm going to take a refund instead.
Good to hear.
Any news on police proceedings?
If you bank with Lloyds you need to speak to debit card disputes. Explain the whole situation saying the item was never delivered
Erm, I asked if the phones have been recovered yet, she told me the phones had not been, and that she couldn't disclose any more information. She did say that I can't change my address on the re shipment, I think that the lady thinks that I've go something to do with them going missing... Oh well, I called the police, I wouldn't do that if I did it!
Erm, I asked if the phones have been recovered yet, she told me the phones had not been, and that she couldn't disclose any more information. She did say that I can't change my address on the re shipment, I think that the lady thinks that I've go something to do with them going missing... Oh well, I called the police, I wouldn't do that if I did it!
I meant what have the police said?
I hope so, I'd be sick to my stomach if I lost £1300 I'm only a student !
This statement doesn't make any sense.
I had no reason to think anything was wrong until after the delivery took place! Nobody gave me any notice that the delivery had changed addresses which I find odd
Some people have no choice but to order it and hope it makes it to them. I have personally had so much bad luck with delivery companies that I refuse to order anything over $50 unless insurance is an option during checkout. And all they do is point fingers back and forth with the shipper if it's lost. It's pathetic, but mistakes do happen.
Apple will cooperate with the police and give them the IMEI number. The police will kill the device once they receive the unique number. Go **** yourselves, thieves.