Using large files on Macbook Pro

Discussion in 'MacBook Pro' started by mk-mac123, Feb 13, 2018.

  1. mk-mac123 macrumors newbie

    Joined:
    Feb 13, 2018
    #1
    Hey,

    I support an office where designers use MacBook pro for their design work.

    They mainly use illustrator (cloud) for files which can sometimes go up to 5GB in size!

    Needless to say, they are saying its very slow.. and can quit the app unexpectedly etc.

    They have new Macs - 16GB Memory and other specs are: Intel Core i7 (4th Gen) 2.2 GHz (3.4 GHz) / 6 MB Cache.

    What do you think is the problem? Does the memory need to be extended? Is it normal for files to even be this long?
     
  2. leman macrumors G3

    Joined:
    Oct 14, 2008
    #2
    I’d say that the one software they work with is not designed to support files that large. More RAM would probably help but that’s just side-stepping the real issue.
     
  3. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #3
    If they are working from the cloud then I imagine its your network slowing them down.
     
  4. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    Sounds like a call to Adobe support is in order.
     
  5. SurfaceBookUser macrumors member

    Joined:
    Nov 13, 2016
    #5
    Is that version of Illustrator a web app? If so there's a good chance it's not properly designed to work with files that large. High memory or CPU usage and browsers don't mix.
     

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