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Verizon.com: Preorder thread

According to the rep I spoke to on Friday they were having issues with both Sprint and TMO.

When I went in on the Tuesday prior it was quick after I was helped. Now, it was pre-order status then, but I probably only spent 15mins with the rep and order was in to get it ported once shipped.

Friday I called to re-create my order, after cancelling, and it kept sticking at one of their screens. After 10mins of hold, which the rep was very apologetic, they said Sprint/TMO were having issues with porting, and it must be new as they did ports w/o problem the day before.

So I wouldn't hold that part against them. When your system craps out you rely on the Incident Management team to properly notify managers and groups of the problem. Not so much the rep fault.
 
digitard said:
According to the rep I spoke to on Friday they were having issues with both Sprint and TMO.

When I went in on the Tuesday prior it was quick after I was helped. Now, it was pre-order status then, but I probably only spent 15mins with the rep and order was in to get it ported once shipped.

Friday I called to re-create my order, after cancelling, and it kept sticking at one of their screens. After 10mins of hold, which the rep was very apologetic, they said Sprint/TMO were having issues with porting, and it must be new as they did ports w/o problem the day before.

So I wouldn't hold that part against them. When your system craps out you rely on the Incident Management team to properly notify managers and groups of the problem. Not so much the rep fault.
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I wouldn't hold it against them so much if that had been communicated from the beginning.. There was a wait when we arrived at the store at 7:30 PM and that was understandable. Then we were helped by a rep who then 15 mins later dumped us because she was scheduled for break. Then we were given a girl who only whispered the entire time and wouldn't tell us anything other than "sorry." The GM of the store wouldn't even come over to help. It wasn't until 9:30 (30 mins after the store closed) that they suggested returning the phone and giving us a new one and trying to port on that one. We were still there for another hour because of another issue that came up. GM left the store promptly at closing as well without checking in on the situation, which left a bad taste in my mouth as well.

We were told that the problem wasn't on Sprints end, but on VZ because of a screw up during pre-order -- they attached a pre-paid line to the phone rather than a 2-yr line. In addition to all of that, our 10 gb of shared data is only on my BF's line.. I have 2 of my own, and my ipad has 2 of its own as well, which is supposed to be 10 shared for 4 devices. (2 of which we only use on wifi, so its really 10 for 2 devices)

So really, as I wouldn't be mad about the experience, communication is huge when things aren't going right and they really failed at that.
 
Just ordered mine a few minutes ago - 6s plus space grey 128gb. I debated if I wanted to trade in my 6 now I have decided to do so since I would still be able to get the 7 next year under their new upgrade payment plan. My payments actually went down since I was paying more under the first edge payment plan.

Shipping estimate 10/26 - ouch
 
Well the past few phones I've ordered from Verizon have shipped a bit earlier than their estimate... so here's hoping to that trend occurring again.

Yeah mine went down a few bucks, too, even though I came from a low cost plan with TMO since my wife gets us 22% off our plan through her work.
 
DForum45 said:
Ordered 6S+ 64 Silver, 6S+ 64 RG, September 12th 8:00am. Estimated delivery October 7th.
Status "in progress" until yesterday.
Card charged yesterday. Shipping email this morning.
Delivery tomorrow by FEDEX before 8pm.
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Lucky!! So glad you are getting yours! I will keep waiting for mine. I just wonder why they bump some ppl and others they don't.
 
I'm disappointed with my decision to order my wife's phone at the same time as mine. She wanted the Rose Gold 64+ and I ordered Space Gray 128+. Order was placed on 9/13. Didn't expect to get on 9/25 but our estimated deliver date is 10/28. Really hoping that's a high estimate. CS rep said that the order won't ship until both phones are available....Since Space Gray isn't in as high of a demand, I could have been days away from 6s+ but instead I'm stuck waiting on the wife.
 
erftbll81 said:
I ordered at 1AM, 16GB Rose Gold 6s Plus, and still 10/7 for me, no charge yet :/ (this is for my mom though, luckily shes more patient than i am)
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Crazy! Are you porting a number over to Verizon? Or is it just a standard upgrade?
 
cblaze973 said:
been busy with my new 6s in RG but let me tell you what a headache Friday was! BTW... my phone was delivered by USPS on Friday after much debate that it was just the activation paperwork.

I too was porting over to VZ (from Sprint) and I spent 3+ hours in the VZ store dealing with the VZ people. Boyfriend swore by VZ until Friday... Not a very good first impression.
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Now I'm nervous. We're porting our numbers over from AT&T. Phones will be here tomorrow. I'm just hoping it's a smooth, out-of-the-box activation experience.
 
DForum45 said:
Now I'm nervous. We're porting our numbers over from AT&T. Phones will be here tomorrow. I'm just hoping it's a smooth, out-of-the-box activation experience.
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It should be. Generally they'll come with the SIM for Verizon, and that's already in the activation system. You power on. It should activate when you go through the setup. That will kick off the port process with ATT, and a few hours later in theory you'll get a text saying your port is complete. May take another day for it to filter through everywhere, but it should happen.
 
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Pre ordered on Sep 13 at around 11:30 am mountain time. Order consisted of one 64g 6s plus in gold, two 64g rose gold 6s pluses, and one 128g rose gold 6s plus. Currently order states "pending" with an expected ship date of 10-21-15. Interesting point however, I checked the order status on Saturday night and the status flipped to "processing"...however, it has since flipped back to "pending." My feeling were played with
 
Ordered 9/21 originally my ship by date was 10/7 then went 10/5 thrn back to 10/7 but luckily my phone was shipped 9/28 expecting phone tomorrow I hope everyone else gets bumped up too
 
Shaylanicolex3 said:
Ordered 9/21 originally my ship by date was 10/7 then went 10/5 thrn back to 10/7 but luckily my phone was shipped 9/28 expecting phone tomorrow I hope everyone else gets bumped up too
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What kind of phone did you order? 6s or 6s+, rose gold? I noticed that 6s+ in rose gold have a long wait.
 
Finally got my shipping notice Hooray!!! Estimated delivery is Friday 10/2 instead of 10/5! I got the RG 6S+ 128gb. Ordered 9/12 at 7:30am pst. It seems like everyone is getting bumped up so hopefully that means everyone that is still waiting gets theirs sooner as well!
 
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Strbuks77 said:
Finally got my shipping notice Hooray!!! Estimated delivery is Friday 10/2 instead of 10/5! I got the RG 6S+ 128gb. Ordered 9/12 at 7:30am pst. It seems like everyone is getting bumped up so hopefully that means everyone that is still waiting gets theirs sooner as well!
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Congrats! I am so happy for you. After reading your posts I thought your situation must have been so frustrating but I am happy you're finally getting yours.
 
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Nelliebee said:
Congrats! I am so happy for you. After reading your posts I thought your situation must have been so frustrating but I am happy you're finally getting yours.
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Thank you!! It was at times, seeing everyone else get their shipping notices. I just had to wait a little longer. I realize color also made a difference on how long I had to wait. It's okay because I'm getting the one I really wanted.
I am glad it's finally on its way though!
 
This may have been answered in the thread I am not seeing. But I assume Verizon puts aside a stock for business/corporate accounts?

My company ordered me an iPhone 6S Space Grey 64GB yesterday afternoon, and I had it in my hands this morning less than 24 hours from the order yesterday. I thought I would be waiting over a month and was very surprised.
 
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