Wow same thing with me. Was on hold for an hour before it disconnected. Hope this doesn’t affect the delivery date. Can’t update on the site or through the email. It’s like the system is down.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Carrier Verizon iPhone 12/12 Pro/Max/Mini Pre-Order/Order Status/ Delivery Thread (2020)
- Thread starter Momof2.1107
- Start date
- Sort by reaction score
Wow same thing with me. Was on hold for an hour before it disconnected. Hope this doesn’t affect the delivery date. Can’t update on the site or through the email. It’s like the system is down.
I'm still talking to them. I cannot update my payment method online either. Keeps erroring out on me. Doesn't matter if I use my computer or the app. I'm glad I'm not the only person having this issue. They said the only thing we can do now is cancel my order and try again. I'm so annoyed.
I went into my account and added another card and then chatted with customer service. I was told they updated the payment info to the new card. Not sure if I believe it since the app is still saying there is a problem with my order. But, at this point not much more I can do since I can’t update it myself
Yup. Cancelled mine and told me I could get the same date. Now I’m getting November smh. Going through Best Buy like in normally do
She cancelled my order. I won't get a launch day phone. I'm going to have to take my chance in store.
[automerge]1602966024[/automerge]
[automerge]1602966024[/automerge]
My rep is saying that they cannot update the payment method for me. Order is cancelled now so ugh......
I had an issue when preorder started. My CC denied the charge thinking it was fraud. Took 30 minutes to get the bank to unfreeze my account. Went back online to the Verizon site and they would no longer accept CC because it was denied the first time. Used Pay Pal instead. That will come directly out of my bank account. No longer will I use CC to purchase phone from Verizon. Luckily I am still getting my phone on Friday.
Like I say, I don’t feel great about them saying they fixed it. Especially since you guys had to cancel yours. Off to contact customer service again.....
I just chatted with them and was told I’m good to go. You guys might have gotten screwed with bad agents?!
So pissed. Oh well. Ordered the Pacific Blue Pro and can pick it up on 10/23. It said ship by 10/23. Didn’t know if that meant delivered or actually ship. To be safe, I’ll just pick it up.
I'm going into Verizon on Saturday. If I can't get it there, I just have to wait. Oh well.
[automerge]1602967060[/automerge]
Very likely.
I’ve had that same issue using Apple Pay online for other things and made a mental note to only use Apple Pay in-Store. The crazy thing is it works when I pay my bills.
I ordered 12 Pro 128 Blue at a Verizon company store about 45 mins ago. Expected delivery is 10/30. It's a new account so no payment up front. Going to get $550 for my Xs and a $250 Verizon store gift card I think. Not sure if I can use to pay my phone bill or if it's just good for merch.
I signed up for the highest plan as it comes with Apple Music and D+/Hulu/ESPN+ as long as I have the account. Not bad as I already pay for all of those. It also comes with cloud storage which I believe means I can drop my iCloud storage...
I signed up for the highest plan as it comes with Apple Music and D+/Hulu/ESPN+ as long as I have the account. Not bad as I already pay for all of those. It also comes with cloud storage which I believe means I can drop my iCloud storage...
Seeing some people start to track their phones on the Apple.com Preorder thread is making the anticipation worse for me. I wish November 6th would hurry up.
mine just says “will be shipped soon” but says estimated on the 23rd when I go into the order
I am so so sorry that happened. I can’t imagine ): I just checked my email and I didn’t get anything, but I had verizon just charge my account.
same thing happened to me ... I called and they said everything is good now but it’s still showing as I need to update the card info. This sucks
I'm a long time Verizon customer, pre-ordered a white 64gb iPhone 12 on Friday(10/16) morning, MyVerizon app shows no ship date yet. I've been on Android since its beginning, this latest Android 11 update pushed me over the edge. My perfectly functional Pixel 2XL was turned into a battery draining brick the second I hit the update button. Pretty excited to give Apple a go.
Exactly this. It will sit locked up in a warehouse until the release day. It’s maddening. 🤣
Interesting, maybe for security reasons. I wonder if we can track by reference number like with UPS...
Anybody’s order not showing? Ordered Friday night. Order still not showing up in orders page. Just “if you placed an order wait 15m”
Going to upgrade the phone again says it’s not eligible because of a pending order.
Def gonna use Apples website next month for my max.
Going to upgrade the phone again says it’s not eligible because of a pending order.
Def gonna use Apples website next month for my max.
I’m so sorry some of you are having weird errors on your orders.
I added two lines and ordered two 12 models in 7 minutes on Friday. My order shows up just fine but no shipping info yet other than expected to be delivered on 10/23. My “next bill” section is screwed up though. I’m hoping that once the phones arrive and get activated it will update. Right now it is showing me the wrong price for my unlimited packages. So my anticipated bill is at least $40 higher than it should be.
I added two lines and ordered two 12 models in 7 minutes on Friday. My order shows up just fine but no shipping info yet other than expected to be delivered on 10/23. My “next bill” section is screwed up though. I’m hoping that once the phones arrive and get activated it will update. Right now it is showing me the wrong price for my unlimited packages. So my anticipated bill is at least $40 higher than it should be.