Carrier Verizon iPhone 12/12 Pro/Max/Mini Pre-Order/Order Status/ Delivery Thread (2020)

[darksoul78644]

Devices eligible to participate in Annual Upgrade Program:

• iPhone 12, iPhone 12 Pro
• Samsung Galaxy S10 – 5G version only if purchased before 10/13/20
• iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max if purchased before 10/15/20.
• iPhone® XS, iPhone XS Max, and iPhone XR if purchased before 9/12/19.

Doesn't say the iPhone 12 Pro Max

Those are the phones can be upgraded early. Max isn’t out yet so how would be eligible

 

[jsan21]

Am I able to use one of my other lines for the upgrade? And not turn in my 11 Pro Max? I’m just curious about how activating will go once I receive the 12 Pro Max.

 

[darksoul78644]

Am I able to use one of my other lines for the upgrade? And not turn in my 11 Pro Max? I’m just curious about how activating will go once I receive the 12 Pro Max.

Yes pretty sure

 

[sahni130]

Are a lot of people having issues with the cart not saving if the app closes/reloads/whatever?

Dang it

 

[Jmaze]

So nothing happens after the waiting room? No one has completed checkout though?

Does anyone know when you go on the app in the morning where your cart will appear? I got to the clock with waiting but assume when you open app will have to log in again

 

[Shark5150]

Are a lot of people having issues with the cart not saving if the app closes/reloads/whatever?

Dang it

Yep. Did it twice. Disappeared twice.

 

[Dgoins1]

How are you guys getting it to add to cart I just get the count down timer

 

[aYvYyyPhNa]

Are a lot of people having issues with the cart not saving if the app closes/reloads/whatever?

Dang it

Yeah mine did. Probably best to just wait until morning shortly before preorder.

 

[Dgoins1]

I went through the Verizon app on my phone. Make sure it’s the latest version.

The phone is still in my cart. All I have to do is begin the checkout when it’s officially time.

How did you get to that mine only shows a timer?

 

[naturalstar]

How did you get to that mine only shows a timer?

Mine has updated yet again. Now I can select options, but there’s only a timer where before I could continue to select my line and get to the waiting room. I’ve let it go for now. Verizon is clearly still getting ready for tomorrow morning.

 

[Texas26257]

Well I was inline but app reloaded and now won’t let me get back inline just shows timer. Wonder why

 

[Momof2.1107]

You guys are scaring me using the app. I’m definitely going to use the Apple Store app this year and maybe try Verizon’s app next year if I upgrade.

 

[naturalstar]

You guys are scaring me using the app. I’m definitely going to use the Apple Store app this year and maybe try Verizon’s app next year if I upgrade.

I wasn’t even looking for it. I was checking for an account update. Then I saw I was able to start an order for the 12 Pro Max and ended up in a waiting room. Verizon had me thinking I had a backup in case Apple had issues. Confirmed that I need to bypass Big Red tomorrow.

 

[Texas26257]

What is better usually Verizon or Apple app

 

[darksoul78644]

For some reason my iPhone which is paid halfway is now showing have to pay off the remaining balance to upgrade. It shouldn’t be like that. Been trying to chat with an agent but they never answer. Anyone having this problem

 

[naturalstar]

For some reason my iPhone which is paid halfway is now showing have to pay off the remaining balance to upgrade. It shouldn’t be like that. Been trying to chat with an agent but they never answer. Anyone having this problem

Verizon closes at 7PM or 8PM local time during the week. You won’t reach them if it’s past that time for you.

 

[darksoul78644]

Verizon closes at 7PM or 8PM local time during the week. You won’t reach them if it’s past that time for you.

Yeah they still do chat but I guess they’re short handed so when they do respond I’m not available. Lol

 

[Texas26257]

Yeah they still do chat but I guess they’re short handed so when they do respond I’m not available. Lol

Just got off chat but takes awhile

 

[Momof2.1107]

For some reason my iPhone which is paid halfway is now showing have to pay off the remaining balance to upgrade. It shouldn’t be like that. Been trying to chat with an agent but they never answer. Anyone having this problem

Have you tried upgrading via the website? Mine say the same thing until I login on the website and it says I need to pay $166 for my SE 2020 to be half way paid off to upgrade.

 

[Momof2.1107]

I find I get a better response via Twitter.

 

[Olivia23]

Well I currently have an iPhone 11 Pro, wanting to upgrade to the 12 Pro Max. Even though I can trade in m current device for an upgrade since I have paid off 50%, it says in the app that I am unable to do so. Weird.

Mine says the same thing.

 

[darksoul78644]

Have you tried upgrading via the website? Mine say the same thing until I login on the website and it says I need to pay $166 for my SE 2020 to be half way paid off to upgrade.

Yeah it just loads and goes back to the previous page. I’m going to try it again

 

[darksoul78644]

Mine says the same thing.

When u click on manage device and than it shows u have paid halfway. When u click on the return and upgrade does it take u to a page saying I have to pay it all

 

[darksoul78644]

Hopefully won’t have these problems in the morning

 

[kat.hayes]

I want to get the Pro Max 256GB. I also will change my plan, though do not need to do it at the same time.
1. is there any benefit of going through Apple vs. Verizon?
2. I have never purchased AppleCare and just looked at it and there was an option to pay for 2 years at a slight discounted rate. What happens if I get this and decide to sell the phone after a year?

Thanks