Verizon botched my order for the second time and had to cancel it for the second time. Is it better to order via Apple, Best Buy, etc. Can Apple at least keep the credit cards and shipping addresses straight?
Back story in case anyone is interested: We have used this same company address with Verizon for 10+ years as a customer. Monthly statement showed up fine and we have paid the bill every month. However, upgrade does not work on website, so we call Verizion. Person on phone takes order and we get order number. We get order confirmation order message with Sept 28th delivery. Yesterday (7 days after ordering) I get a message saying we need to pay $35 or they are going to cancel. I thought the guy on the phone did this, but what the heck. I click link on message and try to pay $35. Verizon system says, "we had an issue". I call Verizon and they say they cannot see the issue. We get sent to supervisors, backroom support, etc. and no one can figure it out. Finally last person says. "But, we will cancel the order and you can try again." I ask does that move me to the end of the queue. Silence. And then, "... I assume so". I ask, "Are you sure this will order will go through!!!" Long silence. "Umh, we have tried all we can do ... You need to reorder after this order cancels in a couple of days." WTH.