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Verizon iPhone 5 Preorder Status Thread
- Thread starter SR71
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Do you have to talk to someone?
and what about those who don't have a phone already? Is this process the same?
So from your chat with the rep..
Are our phones being shipped on next Wednesday instead of Friday?
So from your chat with the rep..
Are our phones being shipped on next Wednesday instead of Friday?
the phones are getting shipped this wed and its fast shipping so we would receive it on friday
I hope this is true.
If it is, I will cry of happiness.
Andrew, can you confirm this for me? Is this what the rep said?
Just registered to share my experience.
I ordered on September 17th online via Verizon. I received a confirmation email, with an estimated shipping date of 10/05/2012. My card has not been charged, nor have I received any additional emails. The pre-order status check simply states "We received your order and it is in process."
I decided to chat it up, and here's what was said:
Our record is showing that you did not accept the terms and condition for the the order of the device on 09/17/12 and this is why you were not charged for the device purchase. I do apologize for the big inconvenience. I suggest you contact our customer care via phone at 1-800-922-0204 or *611 from your handset to further assist. Is there anything else I could assist you with?
I'm not sure how one would get through to the order confirmation page, and get an email confirmation if you didn't accept the TOS. Strange, yes?
Update: After calling Verizon, they put me through to an automated TOS acceptance prompt. You enter your number, last four of your social, and press a few digits to either accept or deny the TOS. If you've already accepted, it will tell you. If not, just follow the prompts.
I hope this helps!
I ordered on September 17th online via Verizon. I received a confirmation email, with an estimated shipping date of 10/05/2012. My card has not been charged, nor have I received any additional emails. The pre-order status check simply states "We received your order and it is in process."
I decided to chat it up, and here's what was said:
Our record is showing that you did not accept the terms and condition for the the order of the device on 09/17/12 and this is why you were not charged for the device purchase. I do apologize for the big inconvenience. I suggest you contact our customer care via phone at 1-800-922-0204 or *611 from your handset to further assist. Is there anything else I could assist you with?
I'm not sure how one would get through to the order confirmation page, and get an email confirmation if you didn't accept the TOS. Strange, yes?
Update: After calling Verizon, they put me through to an automated TOS acceptance prompt. You enter your number, last four of your social, and press a few digits to either accept or deny the TOS. If you've already accepted, it will tell you. If not, just follow the prompts.
I hope this helps!
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I am still a bit skeptical, but I am hoping this is true.
Thanks Andrew for the help. I really appreciate it. You're the most helpful guy on this forum!
Very strange, were you told about any TOS when you bought it?
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I always love helping people out!
Does this mean we can still get it shipped out tomorrow?
She did say "by wednesday"?
Customer service reps are going to tell you anything. They don't have access to the preorder system and supervisors are instructing CS reps to say the ship date when in reality they have no idea when these things are going to ship. Earlier one supervisor told me they don't even know until hours before Apple has released the order to them and by the looks of it, that hasn't happened yet. I am taking a very cautious approach with what CS has to say as I have been told my phone was shipping on 3 different occasions only to find out that, it really wasn't the case. I would say about 75 percent of the time CS is talking out of their ass, the other 25 percent they are just clueless.
After calling Verizon, they put me through to an automated TOS acceptance prompt. You enter your number, last four of your social, and press a few digits to either accept or deny the TOS. If you've already accepted, it will tell you. If not, just follow the prompts.
I hope this helps!
I hope this helps!
That is horse manure.... Many of us have been waiting a lot longer and still haven't shipped. I don't care what the size is... they need to ship peoples orders whom ordered first. If they don't have the phone, then just upgrade their size for free to the next largest in stock. Many would praise VZ for that and even get great press out of it... I understand they want to be cheap and they don't want to do it, but the great PR would be well worth it.
Sometimes you just have to bite the bullet for the good of the customer. VZ has failed in this.
mine have both been charged Friday (64gb black and 16gb white) but no date showing...no word of tracking number...does it mean shipping soon? they dont ship on the weekend right? maybe arriving tomorrow?
..ship date was 10/05 originally
..ship date was 10/05 originally
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Please don't ruin our spirit robert, even though you could be right.
Why sugar coat a bad situation. It's obvious Verizon wasnt prepared for the demand.
along with that. It doesn't take a Psychic to predict whats going to happen when you launch an Iphone with a bigger screen and 4G / LTE. 
This is how my order went down. Ordered on the 16th. Nothing changed until Thursday the 27th when everything changed in a hurry. First my status changed in the early afternoon. Then I got a Fed Ex tracking number in the evening. By late thursday evening, the fed ex site already had it in transit, and on friday morning it was at the sorting facility in my city. My CC did not get charged until later friday afternoon. Phone got delivered today.