You guys have to go to their online tracking system, your order number has to be the confirmation number from your order confirmation (not the order number they give you) and your last name. You don't use the location code as printed in the instructions there. It says the location code is used only when purchased through a verizon store and NOT FOR PRE-ORDERS as it says to the left of the location code. If you guys are using a different tracking system then I am please pass the URL along.
http://www.verizonwireless.com/b2c/orderstatus/OrderStatusForm
This is what I have been doing. And I get "Page is not currently available". When I do add the location code, I get "This is your order status", but it is blank.