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Verizon store people are...

nateo200

nateo200

macrumors 68030
Original poster
Feb 4, 2009
2,920
52
Upstate NY
Unusually anti-iPhone 4...Its weird. I walked in there with a MacBook Pro in my hand because I came from school. Everyone in the store was seemingly 'programmed' to be against iPhone and iPad. I was stunned!

I went in there to buy my iPhone and two other kids my age (17~) were also there looking to buy iPhones and the store reps were more or less biting at our ankles NOT to buy the iPhone and buy the droid X. They kept spouting that the white iPhone would not fit in any cases they sold despite me pulling up 3 articles right there on my MacBook disproving that then when we all eventually checked out with the iPhones they were quiet...no praising no help with email, contacts, photos, etc. (Not like I care this is how I prefer it but still). It was just strange...I'm assuming this has to do with improving android sales but still it was crazy at how much BS they spewed out... Anyone else notice this at the Verizon store? I felt like I was surrounded by store reps blatantly trollin'...
 
My experience was quite different.

My girl and I switched from AT&T iPhone 4's to Verizon iPhone 4's and before I could tell them what I wanted, they were referring the iPhone. I asked about several android phones and they told me to go with the iPhone. They also stated that they "hated" their thunderbolt.
 
Applejuiced said:
Maybe they were android fanboys and didn't like the iPhone.
Click to expand...
My first thought. They really tried to make it personal.

ECUpirate44 said:
Apple takes much more of the sale from Verizon than Google does.
Click to expand...

Yeah I asked them that and they denied it but I mean its Apple...still I've never seen so many reps so desperate...it was 9:00 at night though so maybe they were trying to squeeze out a few more android sales within the last half hour.
 
There's nothing that makes me more annoyed than walking into a shop when the sales people have got an agenda, commission based sales people don't give a crap about what's best for the customer.
 
Verizon sales reps are just plain horrible. I had Verizon for four years. They're still encouraging people to buy ****** Blackberrys with absolutely LOW RAM. Everyone is always trying to get people to stay away from Apple products. :mad:
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_8 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8E401 Safari/6533.18.5)

Same thing here. Everyone I know who has gone to verizon for an iPhone has had the reps try and talk them into androids. The rep who sold me mine was very anti iPhone.
 
It's because the iPhone sells itself, while the Android phones are a much more difficult sell. Plus android phones most likely give them more commission.
 
NutsNGum said:
There's nothing that makes me more annoyed than walking into a shop when the sales people have got an agenda, commission based sales people don't give a crap about what's best for the customer.
Click to expand...

I agree. When I buy electronics, I know what I want. I hate when people try to tell me what I want.
 
At least Verizon is acknowledging the existence of the white iPhone 4. I went into my local Rogers store the other day and they denied its existence... Until I pulled up the Apple website on my iPhone. LOL. :D
 
I have always found at&t stores much more friendly then Verizon stores. In Verizon stores it always seems that they want to push a certain product on you, they are both going to push features on you but at&t always seems to be willing to talk to you about all of their phones. I don't know why it's like that but that has always been my experience.
 
NutsNGum said:
There's nothing that makes me more annoyed than walking into a shop when the sales people have got an agenda, commission based sales people don't give a crap about what's best for the customer.
Click to expand...

Agreed. It's why I don't shop in brick-and-mortar stores anymore (that and price).
 
nateo200 said:
Unusually anti-iPhone 4...Its weird. I walked in there with a MacBook Pro in my hand because I came from school. Everyone in the store was seemingly 'programmed' to be against iPhone and iPad. I was stunned!

I went in there to buy my iPhone and two other kids my age (17~) were also there looking to buy iPhones and the store reps were more or less biting at our ankles NOT to buy the iPhone and buy the droid X. They kept spouting that the white iPhone would not fit in any cases they sold despite me pulling up 3 articles right there on my MacBook disproving that then when we all eventually checked out with the iPhones they were quiet...no praising no help with email, contacts, photos, etc. (Not like I care this is how I prefer it but still). It was just strange...I'm assuming this has to do with improving android sales but still it was crazy at how much BS they spewed out... Anyone else notice this at the Verizon store? I felt like I was surrounded by store reps blatantly trollin'...
Click to expand...

Geez i think you were looking for a fight, i mean you took your macbook into a vzw cell phone store, u could have left it in the car or put it in your backpack........kinda toolish of u don't you think:apple:
 
haha. I bet there is some type of commission thing going on. I was in the day the ipad 2 was announced and I was asking the nice verizon lady if she had heard and what she thought...but then she immediately went all android crazy. "Well the Xoom will have so much better hardware..." and kept talking about how it was going to be so much better. I just replied, "it's not always about hardware..." at that time honeycomb was barely developed...and while the android store has grown it's still not as comprehensive as the content available for ipad. On top of that, this store didn't have an iphone on display, but they had posters so I know they had it. Strange.
 
It is definitely a commission issue.

I had heard trough the grapevine that Verizon employees got $50 commission for selling a Thunderbolt and $5 for an iPhone.

I was in a Verizon store last week and flat out asked a Verizon employee that I had gotten friendly with over the last year. He told me it was $40 commission for the Thunderbolt and $5 for the iPhone.

So this is the reason that Verizon employees push phones other than the iPhone. I can't blame them, can you? This is the deal that Apple wanted. We'll see if it hurts them long term with Verizon.
 
I got my wife an iphone in March and the people at our verizon store were very helpful. I told them we wanted the iphone so maybe that helped.

Sent from my Droid using Tapatalk
 
$40 vs $5? I would have agenda too! That is too big of a discrepancy to expect impartiality from someone working on commission.
 
SeaChange said:
$40 vs $5? I would have agenda too! That is too big of a discrepancy to expect impartiality from someone working on commission.
Click to expand...

I worked at sears as a pricer/stock floor/adjust floor person. The cashiers made more money than me per hour, got more hours, didnt have to come in at ridiculous hours AND got commission. I on the other hand had to come in at 2am on sundays to change the prices of everything in electronics, stock floor, and check stock...not including while I was on the floor during hours I "sold" tvs to people only to have a cashier that didnt do **** get the credit and everything for it. Funny im now "banned" from working at sears because I quit when they dropped me to 3 hours a week.
 
NutsNGum said:
There's nothing that makes me more annoyed than walking into a shop when the sales people have got an agenda, commission based sales people don't give a crap about what's best for the customer.
Click to expand...

I agree to an extent, it depends how the commission is offered. 12-ish years ago I worked at Circuit City as a commissioned salesperson and if we sold the wrong solution to the customer, it would most likely get return and we would take a serious hit in pay. Not only did we lose the commission, but we also had our return rate go up which could get you fired.

That being said we also had to sell them the entire solution or they would come back angry and blame it on the sales person. If you sold a digital camera you had to make sure they had a memory card, bag, and batteries. If you sold a laptop it should have a mouse and a bag (or if its for a college kid a printer and a service plan as well, plus a USB cable). This could seem pushy (which is why I always told someone upfront what they would need) but back then it was a necessity since most people didn't have these items.

Today things are different. None of the big stores are commission anymore and people are more aware about technology and know what they want. I too get annoyed when I go into the local Best Buy to look at the Apple display and get told that Macs are junk by sales associates (actually its just one sales associate who does it.)
 
I know they get Around $140 for selling an ipad2 32g Verizon.
Verizon corporate sets goals for the stores. The managers are under extreme pressure to meet those particular goals.
The pressure is passed down to the sales floor.
Their goals are borderline unachievable.
Non corporate stores aren't under such stringent corporate goals.
 
andyx3x said:
It is definitely a commission issue.

I had heard trough the grapevine that Verizon employees got $50 commission for selling a Thunderbolt and $5 for an iPhone.

I was in a Verizon store last week and flat out asked a Verizon employee that I had gotten friendly with over the last year. He told me it was $40 commission for the Thunderbolt and $5 for the iPhone.

So this is the reason that Verizon employees push phones other than the iPhone. I can't blame them, can you? This is the deal that Apple wanted. We'll see if it hurts them long term with Verizon.
Click to expand...

Verizon employees don't get any different commission from one phone to the other, they get commission on the contract. I just asked a manager friend who works there (You'll have to read through the english, he's drunk and at a baseball game right now):
 

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