Verizon threatening to blacklist my phone

Discussion in 'iPhone' started by Riblet09, Oct 20, 2016.

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  1. Riblet09 macrumors newbie

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    Oct 20, 2016
    #1
    I order a iPhone 7 plus, they mistakenly sent me two phones. According to FTC guidelines I can legally keep the extra phone without them billing me for it. Now Verizon is saying yea technically you can keep it but we will blacklist the phone so it will be useless. Any thoughts?
     
  2. tconed macrumors member

    tconed

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    Sep 22, 2014
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    #2
    How about you do the right thing and give the extra one back? You ordered one phone you should get one phone. Seems silly to me.
     
  3. Itsedstech macrumors 6502a

    Joined:
    Jul 24, 2011
    Location:
    ohio
    #3
    Option 1- Return it (as most people in here will preach)
    Option 2- Express replacement with apple will net you a new/refurbished phone with a new imei so it will be unblacklisted.

    up to whatever your conscious says.
     
  4. Older bird macrumors regular

    Older bird

    Joined:
    Apr 26, 2015
    #4
    Why deal with the stress of it? Just send it back and move on. It may be ok in the eyes of the FTC but in reality it's still stealing. You paid for one phone.
     
  5. OBirder macrumors regular

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    May 13, 2015
    #5
    My personal thoughts: They should blacklist both until you return one.
     
  6. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #6
    --- Post Merged, Oct 20, 2016 ---
    This.

    If I was verizon I would cancel your service and blacklist both phones. Hopefully you have unlimited data and lose that too.
     
  7. cube macrumors G5

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    May 10, 2004
    #7
    Why should you be forced to go through the hassle of fixing their mistake without adequate compensation?
     
  8. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    They are fully within their rights to do so. I am voting with the others and hope the shut down both of your devices.
     
  9. blaine07 macrumors 65816

    Joined:
    Nov 14, 2014
    Location:
    Oklahoma
    #9
    Why wouldn't you mail back second one if you only purchased one? Morals... I wouldn't even have considered keeping it; regardless of inconvenience by me. I certainly wouldn't have thought to even poll audience. Smh
     
  10. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #10
    Probably b.c he still uses their services. Lets steal from the people who provide me something beneficial....good idea. He is not being forced to return it. They are just letting him know what happens if he keeps it.

    That would be like Amazon sending you two items. They ask for it back and you say no, but still expect them to ship you ****.

    ^ the above has happened to me before and they actually said I could keep both items. They suggest I just gift it to someone.
     
  11. cube macrumors G5

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    May 10, 2004
    #11
    I don't know if he's using their services with the extra phone. Blacklisting only this one would seem a good middle ground, but it is not environment-friendly.
     
  12. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #12
    Guess I cannot argue if you think that is a good middle ground. Do you keep your neighbors mail if it is mistakenly put in your mailbox? Seems like a good middle ground for the mailman error.
     
  13. cube macrumors G5

    Joined:
    May 10, 2004
    #13
    Putting the mail in the next mailbox is hardly an inconvenienece, and it is not the neightbour's fault.

    If Verizon wants the customer to work for them, they should give a reward in return.
     
  14. mattopotamus macrumors G5

    mattopotamus

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    Jun 12, 2012
    #14
    I'm 100% sure verizon would arrange for the phone to be picked up or give you a prepaid shipping label and box.
     
  15. cube macrumors G5

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    May 10, 2004
    #15
    Picking up would be an option if the customer accepts that someone comes to their home at a time of their convenience. It seems a little reward would still be in order.
     
  16. planetf1 macrumors 6502

    planetf1

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    Aug 8, 2014
    Location:
    Hampshire, UK
    #16
    I'm in the UK so not so familiar with the laws there... But I had thought the FTC guideline was about unsolicited goods whereas I imagine Verizon Will argue that it was an error fulfilling an order. Perhaps may only apply to USPS

    I wouldn't even ask this question as morally I'd allow it to be collected. If u want an accurate legal opinion id get legal advice as you could be opening yourself up for prosecution
     
  17. cube macrumors G5

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    May 10, 2004
    #17
    I also don't know what is written in this guideline but it seems to me the extra phone would be unsolicited. I would think Verizon is perfectly in its right to blacklist it.
     
  18. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #18
    Is this the rule you are talking about?

    If so, you are wrong and should return the phone. You were in agreement with the customer, they simply doubled the order. That does not permit you to keep the phone. Now, if a phone simply showed at your house without you ever placing an order this would apply.

    This is an ethical dilemma and it sounds like you want to take the low road. Just send it back and be done with it.
     
  19. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #19
    I'll also agree with people saying the OP is wrong with his interpretation of the law. I believe you have the right to keep the phone, and that gives them the right to charge you for the phone.
     
  20. cube macrumors G5

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    May 10, 2004
    #20
    I would think it depends on what is written in the agreement.
     
  21. sgerwel macrumors newbie

    sgerwel

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    Oct 20, 2016
    Location:
    Missouri
    #21
    Why don't you have some morals and do the right thing?

    Verizon will happily give you the shipping label and box. Beyond that, who cares if they give you anything else? Do you need VZ to bake you a tray of cookies for doing the right thing? Be a man and have some honor.
     
  22. cube macrumors G5

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    May 10, 2004
    #22
    Wouldn't it also be the right thing for Verizon to give you a reward for the inconvenience?
     
  23. Riblet09 thread starter macrumors newbie

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    Oct 20, 2016
    #23
    Verizon still has not offered to send me a box or prepaid label. They stated they would repay me for shipping costs if I wanted to send it back. At no point did they ask for it back either.
     
  24. itsray macrumors 6502

    Joined:
    Jun 5, 2016
    #24
    did they contact you saying they accidentally sent you 2? or did you tell them something and ask why are 2 being sent?
     
  25. sgerwel macrumors newbie

    sgerwel

    Joined:
    Oct 20, 2016
    Location:
    Missouri
    #25
    It would be nice. But not a requirement.

    If you find someone's wallet, do you demand that they reward you with cash? No. You return it because it's the right thing to do. If they reward you, it's nice of them, but hardly a requirement on their part. Why do you need a reward for doing the right thing? Children need a cookie for being good. Not grown men.
     
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