Carrier Verizon Wireless 2019 iPhone Pre-Order Thread

[Tkca79]

I got my phone at 9:40 am this morning and Fedex didn't require a signature.

 

[jekjones1558]

Arrived. Midnight green is more gray than green--love it. Set up is in progress. The option to activate by using my old phone nearby is going flawlessly so far.

 

[AndyDandy1]

Waiting says out for delivery

 

[jekjones1558]

That's good to hear. While the Fedex Tracking COULD be correct for mine (Its only 8am Pacific) Fedex says mine is still sitting in a facility 3 hours away. Typically they fly them from there to my town (less than a 40 min flight) and they get on the trucks shortly after that. Last year mine came at 10:40 AM which is less than 3 hours from now. I'm hoping they just didn't update the tracking like they did for you.

Mine came UPS this year for the first time. At first I was disappointed because our UPS deliveries are always late in the day. But UPS next day air was guaranteed by 10:30 Central and I was able to use the Follow My Delivery to watch the truck in real time. I am a happy camper. For what it's worth, my Fedex delivery last time did not update and I got my phone sometime in the morning anyway.

 

[missbing]

Anyone else had an unproductive week at work checking for updates consistently? I'm leaving a little early today, but have a feeling mine won't be delivered until close to the 8pm deadline.

 

[jekjones1558]

Mine came UPS this year for the first time. At first I was disappointed because our UPS deliveries are always late in the day. But UPS next day air was guaranteed by 10:30 Central and I was able to use the Follow My Delivery to watch the truck in real time. I am a happy camper. For what it's worth, my Fedex delivery last time did not update and I got my phone sometime in the morning anyway.

Sorry. Can't figure out how to delete this duplicate post.

 

[ksujoel]

Today is the BIG day!!! Christmas in September!! Woot!

As for me, after a good night’s sleep, I called my bank to verify that yes, I’m trying to make this larger than usual purchase. Cleared the verification. All good on that side.

Called Verizon and was told I needed to cancel the order and start over..... deep breaths.... deeper breaths still........... I asked to be transferred over to CC since they were the ones who placed my order originally and I have a certain setup I didn’t want to lose.

Get to CC and she first tries to process the payment through the same link. Then she can’t see my order details. Notes are confusing. She asks if I want to do another order..... Deep breaths..... deep, deeeeep breaths...... I reply, yes, through Apple. Not doing a 3rd order with you guys, especially if you can’t see the current order. Not getting double charged.

So she says she will try a “different, older system” to see what happens there. Lo and behold, she is able to take my payment. I see the actual pending charge in my bank transactions details. I’m now just that fast in “Processing - getting order ready to ship” on the app (wasn’t there before, just on the website and it just said Processing). My due to deliver date has disappeared though. Waiting for a confirmation email - she said there may be a delay in receiving it.

EDIT - I can no longer cancel my order through the app and my new billing details are already showing.

Verizon may need to go back to whatever “older system” they had before.

Saga continues...

Fingers crossed for you!!

 

[Dan Hollis]

Woot woot

Show off.

My phone is being delivered via carrier pigeon apparently. I hope it doesn't hit a plane engine.

 

[TiffMorgan]

My new gold stove!!’ So in love 😍

 

[Dgoins1]

My new gold stove!!’ So in love 😍

Niceeeee

 

[naturalstar]

Sa

me exact issue for me,ordered on order day within minutes had delivery day all set for today... but then they had to put in a new order due to the “Apple Pay” snafu, and they told me -“you will jump to the front of the line and not loose your palace” apparently,. Talking to the manager last night she said there is NO SUCH thing... and it will be until 2 October.. kinda sucks.... if anyone has ideas please do let me know... agree a week is not the worst thing ever but annoying Verizon cant get it together... I likely will switch from verizon over all this, they are expensive, and don’t know what they are doing...

I’m keeping their service as they are the best overall in coverage for me, but I’m making this my last year of pre-ordering iPhones from them. Their systems are just bad.

No way someone should have to go into a store to complete an online/phone order. No way they should still have issues with Apple Pay. No way they should be sending out vague/wrong emails to customers and then have no clue of what is going on when that customer calls in. When an older system can process an order while the newer system is saying that the order has to be canceled and a new one created - that’s a problem. Won’t even get into the number of times it takes before getting to a halfway knowledgeable and helpful agent.

 

[KisakiSama]

Silver Pro Max! Love it so far

 

[kp98077]

I’m keeping their service as they are the best overall in coverage for me, but I’m making this my last year of pre-ordering iPhones from them. Their systems are just bad.

No way someone should have to go into a store to complete an online/phone order. No way they should still have issues with Apple Pay. No way they should be sending out vague/wrong emails to customers and then have no clue of what is going on when that customer calls in. When an older system can process an order while the newer system is saying that the order has to be canceled and a new one created - that’s a problem. Won’t even get into the number of times it takes before getting to a halfway knowledgeable and helpful agent.

Yeah I agree I can not believe the issues they have had, and impacts customers who have been there for 10 plus years! I will be ordering from apple next time or just buy it outright..... so over verizon.... the manger is suppose to email back still haven’t heard... unreal

 

[Dan Hollis]

so over verizon.... the manger is suppose to email back still haven’t heard... unreal

Here is LIVE footage of that manager now...

 

[Packers1958]

Yeah I agree I can not believe the issues they have had, and impacts customers who have been there for 10 plus years! I will be ordering from apple next time or just buy it outright..... so over verizon.... the manger is suppose to email back still haven’t heard... unreal

Lot of people had problems ordering Verizon phones directly from Apple too.

 

[randymac88]

Ordered two phones - one for wife, one for me...literally seconds apart. Wife's phone is sent by UPS, mine is by FedEx.

Wife's phone from UPS came at 10am. My phone is scheduled to arrive by 8pm. I can't handle this!

 

[jbailey1974]

Sigh.... what a nightmare.
I placed an order as soon as preorder began and paid with an apple pay(big mistake).
I got an email from Verizon about payment issue on Sunday morning and I clicked the link and was able to pay with a credit card.
Checked with an agent on Monday and heard everything is fine and it will be shipped out on 9/19. I checked yesterday and insisted it will be shipped. Today, now they are telling me it will be shipped on 10/2. They gave me $10 credit for inconvenience.

Same here

 

[nepaiphone]

Got mine delivered to my office, Currently installing 13.1 beta then will transfer my stuff

 

[AndyDandy1]

Got it! Is anyone’s rough around the edges?

 

[gcraig]

Sa

me exact issue for me,ordered on order day within minutes had delivery day all set for today... but then they had to put in a new order due to the “Apple Pay” snafu, and they told me -“you will jump to the front of the line and not loose your palace” apparently,. Talking to the manager last night she said there is NO SUCH thing... and it will be until 2 October.. kinda sucks.... if anyone has ideas please do let me know... agree a week is not the worst thing ever but annoying Verizon cant get it together... I likely will switch from verizon over all this, they are expensive, and don’t know what they are doing...

Ok, soooo....you were given incorrect info. There is clearly a “jump the line” request process. I was told this by the Core Team agent who handled the cancel and reorder from their snafu with my AMEX. She submitted one. The next day I by chance reached a supervisor who said “the agent you talked to can submit a jump the line but I’m the one who can do it.” It worked for me as mine shipped today for Monday delivery vs original ship date of 9/27.

 

[missbing]

My new gold stove!!’ So in love 😍

Does the gold have any pink undertones?

 

[brentsg]

Any Verizon vets have good/bad experiences with their insurance? Pondering that for my kids, or maybe the $45 family plan. The alternative would be AppleCare+ with the loss/theft option on kid phones..

 

[acctman]

I'm glad I came home earlier for lunch... I was home for less than 10mins and UPS showed up. My estimated delivery time was between 3:15-7:15pm... phone was delivered at 12noon.

 

[AndyDandy1]

Love my new phone but is anyone else’s sharper around the edges where the glass meets the edge?

 

[gcraig]

Any Verizon vets have good/bad experiences with their insurance? Pondering that for my kids, or maybe the $45 family plan. The alternative would be AppleCare+ with the loss/theft option on kid phones..

I always go AppleCare. A) you can walk into any Apple Store and replacement is FAST, like faster than it takes Verizon store to even talk to someone. Had a moisture issue in IP X a few months ago, was in and out in 10 minutes. B) I would rather give my $ to Apple than VZ.