Carrier Verizon Wireless 2019 iPhone Pre-Order Thread

[Dan Hollis]

Something is very suspicious with Verizon this year

I agree. Just got a message from them again to verify my purchase for fraud protection. My guess is they promised more 9/20 deliveries than they had stock for and are now finding slick ways to delay people's order.

 

[AndyDandy1]

OK so mines not defective or anything like that right?

 

[irresponsible.ben]

Okay so I've got a weird one.... I ordered the 11 Pro Max, Midnight Green, 512GB. It arrived today, and when I opened the brown cardboard box, the phone was inside with a sticky note on it that says "incorrect item". Thats right, a hand-written sticky note. What?? Now here's the kicker: It's definitely the correct item. 11 Pro Max, Midnight Green, 512GB. So now I'm asking, why the random sticky note from the shipping department?? Anyone else have anything like this?

 

[vegastime]

Sa

me exact issue for me,ordered on order day within minutes had delivery day all set for today... but then they had to put in a new order due to the “Apple Pay” snafu, and they told me -“you will jump to the front of the line and not loose your palace” apparently,. Talking to the manager last night she said there is NO SUCH thing... and it will be until 2 October.. kinda sucks.... if anyone has ideas please do let me know... agree a week is not the worst thing ever but annoying Verizon cant get it together... I likely will switch from verizon over all this, they are expensive, and don’t know what they are doing...

So my new order they had to create never shipped, despite numerous promises that I would have it today. It is still showing a 10/9 delivery. To make matters worse, they actually charged me for my first order that they canceled. Now I have to try and get that refunded. I know it was the first order, as they waived the activation fee on the second order. First they said it was only an authorization, but it has posted to my account. Was able to cancel my second order, so obviously never shipped. Hope they don't charge me for that order, too.

Placed an order last night with Best Buy for pick up today. Picked its up this morning with no problem.

 

[Dan Hollis]

So I missed the UPS driver by 2 min while I was in the bathroom at my apartment and now it says they will try to redeliver Monday. I called UPS to see if it can be held at a UPS location and I can pick it up today and they said the sender has requested no redirects like that for delivery? Really??? So now I have to wait 3 days to fing get it. Unbelievable. I hate UPS. All my other phones have come FedEx.

Wow, they are awful.

I'll make sure to piss in a bucket while waiting for them.

 

[BoricuaHec01]

So I missed the UPS driver by 2 min while I was in the bathroom at my apartment and now it says they will try to redeliver Monday. I called UPS to see if it can be held at a UPS location and I can pick it up today and they said the sender has requested no redirects like that for delivery? Really??? So now I have to wait 3 days to fing get it. Unbelievable. I hate UPS. All my other phones have come FedEx.

That bathroom break must've been worth it.

 

[ryan2385]

I can't even track my shipment anymore, Verizon must be having issues.

 

[asu1996]

That bathroom break must've been worth it.

I can give you details if you want lol

 

[missbing]

So I missed the UPS driver by 2 min while I was in the bathroom at my apartment and now it says they will try to redeliver Monday. I called UPS to see if it can be held at a UPS location and I can pick it up today and they said the sender has requested no redirects like that for delivery? Really??? So now I have to wait 3 days to fing get it. Unbelievable. I hate UPS. All my other phones have come FedEx.

You can try calling Verizon to see if they will remove the "no redirect request". Is it coming from Verizon or Apple? I've been told to call the purchasing company with other shipments to get restrictions released.

 

[mspman]

So I missed the UPS driver by 2 min while I was in the bathroom at my apartment and now it says they will try to redeliver Monday. I called UPS to see if it can be held at a UPS location and I can pick it up today and they said the sender has requested no redirects like that for delivery? Really??? So now I have to wait 3 days to fing get it. Unbelievable. I hate UPS. All my other phones have come FedEx.

My iPhone is the 3rd package I've had from UPS this week, and the other two have been royally special character-ed by UPS. They're terrible. And the MyChoice thing is terrible, the times are all wrong and you can't plan for anything.

 

[cardfan]

So I missed the UPS driver by 2 min while I was in the bathroom at my apartment and now it says they will try to redeliver Monday. I called UPS to see if it can be held at a UPS location and I can pick it up today and they said the sender has requested no redirects like that for delivery? Really??? So now I have to wait 3 days to fing get it. Unbelievable. I hate UPS. All my other phones have come FedEx.

Heh. FedEx dropped mine off. Didn’t even ring bell.

 

[asu1996]

My iPhone is the 3rd package I've had from UPS this week, and the other two have been royally special character-ed by UPS. They're terrible. And the MyChoice thing is terrible, the times are all wrong and you can't plan for anything.

Couldn't agree more. This isn't the first issue I have had with UPS. They are always awful.

 

[jwrose]

So I missed the UPS driver by 2 min while I was in the bathroom at my apartment and now it says they will try to redeliver Monday. I called UPS to see if it can be held at a UPS location and I can pick it up today and they said the sender has requested no redirects like that for delivery? Really??? So now I have to wait 3 days to fing get it. Unbelievable. I hate UPS. All my other phones have come FedEx.

I just had the opposite experience with FedEx. I figured they would need a signature, so I ran out and grabbed a quick lunch (what were the chances they'd deliver in the 20 minutes I was out?). Of course they did. I got the notification that it was delivered when I was about 3 minutes away from returning to my house. I was shocked that they didn't need me to sign. I pulled up a few minutes after they delivered it and I'm good to go!

 

[choosehappy33]

Ugghhhh!! Tracking mine via UPS and the truck is in the neighborhood 10 min down the road from my house and I’m stuck at this stupid doctors appt right now. Been here 30 min and doc hasn’t even came into the room 😩😩😩

 

[lisa4labz]

I'm surprised the store stock is low on these (around here in PA at least). The one store only had 256gb in the MG but they couldn't process me because I have a business account and they are a re-sale store (go figure), so I left and went to a corporate store and grabbed the last Max MG 256 and that was at 11am. They didn't have any of the standard Pro's at all in MG or Silver. Just seems very odd this year.

 

[k.alexander]

Well Vz F***ed me as expected. After numerous assurances yesterday that my “processing” order would be shipped last night for today’s delivery—it’s still processing this morning. What a f***ing joke!

UPDATE: (in the event anyone cares). Called Vz at 8am this morning--clueless CS rep; her supervisor did not seem all that helpful either. She said, oh yeah, yours is still processing, we can ship it out and you'll get it in a few days. Obviously I don't believe that for sh*t, b/c they've been telling me that it will ship on time for a week now. Told her I wasn't getting off the phone until I had a phone. I suggested they transfer the order to a store pick up--can't do that. I then suggested I just go to a store and get one--she says no problem I'll cancel your order; I'm like ummm, lets make sure there's stock available in a local store--ok; I'm like, well, do you want to do that? Oh yes, sure, let me do that. Comes back on the line says there are four 11 Pro 256GB SG in a store nearby. I'm like, great, do you want to ask them to hold one for me, I'll go right now--oh, yeah, ok; at which point she calls the store, and drops me without any preface on an unsuspecting sales rep at the store and hangs up. WONDERFUL!

Store rep is really nice, tells me he can't hold anything for me, he'll lose his job, but come in and get it, you'll have to get your online/phone order cancelled first. Arghh! Also says, oh I see you charged this to your corp account, that's the hold up, they're verifying or held it up for a fraud-check. He says, I can see that in the system, I guess no one looked. Yeah, I guess the roughly 15 different people I've spoken to over the last week couldn't figure that out!

Anyways, get to the store. While driving, call Vz to cancel phone order. CS Rep is trying to help but politely refuses to transfer me to a supervisor. Ultimately says I need to speak to tele-sales and transfers me there. After a hold turns out that's not business tele-sales but just consumer tele-sales, get transferred to business tele-sales where I get the downright rudest rep I've ever spoken to, who basically refuses to talk to me and transfers me to customer service. By now I'm at the store, I've explained the situation and the super-nice sales people there are genuinely trying to help. They have a phone, but they need my current order cancelled before they can run the order in store. I meanwhile make sure that they won't run into any more roadblocks along the way. Customer services comes on the phone, and ultimately tells me I need to speak to business customer service--KILL ME! Another 20 or so minute wait, the call is now about an hour long, I get to bus cust service, who speaks to me and the in store rep and proceeds to try to cancel the original phone order. This turns out, too, is no easy task. She has to get numerous approvals from her supervisors and from other departments. While she is still waiting on approval to cancel, the in store people looking at their tablet say that the order has been canceled and they can now process the new order in store. They run the order, and effectively turn off the sim on my current phone thus disconnecting me from the cust service rep who is still 'cancelling' my order, by scanning the bar codes on the new phone's box.

Ultimately I walk out of the store with a new phone. Again, store folks were super nice! Thanks to them. Every single person I spoke to on the phone or chatted with online in our business portal was a) clueless and would b) give me incorrect, and often contradictory from the same person, information.

I cannot wait until next year 😡🍻

 

[jwrose]

Heh. FedEx dropped mine off. Didn’t even ring bell.

same here. Worked out great for me though. I was home all day but ran out to grab a quick lunch and they dropped it off minutes before I got back home. I was afraid they were going to require a signature.

 

[MsRandall]

So I missed the UPS driver by 2 min while I was in the bathroom at my apartment and now it says they will try to redeliver Monday. I called UPS to see if it can be held at a UPS location and I can pick it up today and they said the sender has requested no redirects like that for delivery? Really??? So now I have to wait 3 days to fing get it. Unbelievable. I hate UPS. All my other phones have come FedEx.

That sucks - I was holding my granddaughter and heard the truck so I had already started to the door.By the time I opened the door the UPS driver was already on his way back to the truck with my phone.

That’s the one part I hate about today some of drivers are under the commit times so they will knock once quickly and run back to the truck for the next delivery

So people if you have to take a rest room break or you holding your grand child put a note on the door

 

[Dan Hollis]

Ugghhhh!! Tracking mine via UPS and the truck is in the neighborhood 10 min down the road from my house and I’m stuck at this stupid doctors appt right now. Been here 30 min and doc hasn’t even came into the room 😩😩😩

Forget your health..go get that phone!

 

[lisa4labz]

UPDATE: (in the event anyone cares). Called Vz at 8am this morning--clueless CS rep; her supervisor did not seem all that helpful either. She said, oh yeah, yours is still processing, we can ship it out and you'll get it in a few days. Obviously I don't believe that for sh*t, b/c they've been telling me that it will ship on time for a week now. Told her I wasn't getting off the phone until I had a phone. I suggested they transfer the order to a store pick up--can't do that. I then suggested I just go to a store and get one--she says no problem I'll cancel your order; I'm like ummm, lets make sure there's stock available in a local store--ok; I'm like, well, do you want to do that? Oh yes, sure, let me do that. Comes back on the line says there are four 11 Pro 256GB SG in a store nearby. I'm like, great, do you want to ask them to hold one for me, I'll go right now--oh, yeah, ok; at which point she calls the store, and drops me without any preface on an unsuspecting sales rep at the store and hangs up. WONDERFUL!

Store rep is really nice, tells me he can't hold anything for me, he'll lose his job, but come in and get it, you'll have to get your online/phone order cancelled first. Arghh! Also says, oh I see you charged this to your corp account, that's the hold up, they're verifying or held it up for a fraud-check. He says, I can see that in the system, I guess no one looked. Yeah, I guess the roughly 15 different people I've spoken to over the last week couldn't figure that out!

Anyways, get to the store. While driving, call Vz to cancel phone order. CS Rep is trying to help but politely refuses to transfer me to a supervisor. Ultimately says I need to speak to tele-sales and transfers me there. After a hold turns out that's not business tele-sales but just consumer tele-sales, get transferred to business tele-sales where I get the downright rudest rep I've ever spoken to, who basically refuses to talk to me and transfers me to customer service. By now I'm at the store, I've explained the situation and the super-nice sales people there are genuinely trying to help. They have a phone, but they need my current order cancelled before they can run the order in store. I meanwhile make sure that they won't run into any more roadblocks along the way. Customer services comes on the phone, and ultimately tells me I need to speak to business customer service--KILL ME! Another 20 or so minute wait, the call is now about an hour long, I get to bus cust service, who speaks to me and the in store rep and proceeds to try to cancel the original phone order. This turns out, too, is no easy task. She has to get numerous approvals from her supervisors and from other departments. While she is still waiting on approval to cancel, the in store people looking at their tablet say that the order has been canceled and they can now process the new order in store. They run the order, and effectively turn off the sim on my current phone thus disconnecting me from the cust service rep who is still 'cancelling' my order, by scanning the bar codes on the new phone's box.

Ultimately I walk out of the store with a new phone. Again, store folks were super nice! Thanks to them. Every single person I spoke to on the phone or chatted with online in our business portal was a) clueless and would b) give me incorrect, and often contradictory from the same person, information.

I cannot wait until next year 😡🍻

Wow, what a pain! That's too much stress, have a glass of wine tonight!

 

[jwrose]

OK, annoying Verizon thing. I tried to use the newer way of setting up my phone by doing the "put it near another iOS device" feature. That worked great. However, Verizon required me to call on another phone to activate. I couldn't use my own phone since it was using the setup tool. I grabbed my wife's phone and called and... it wouldn't activate my new phone until I turned off "Find my iPhone" on my existing one. So I had to start all over after shutting off Find My iPhone. Its just annoying since I always wipe my phone (and the process lets you turn off Find My iPhone) before sending it to Verizon.
Anyway, just a classic case of Verizon not checking with what Apple's doing to make sure they aren't stepping on each other's toes.

 

[cbaca51]

Almost 12:30pm here in Cali and its not out for delievery yet
[automerge]1569007478[/automerge]

Anyone else had an unproductive week at work checking for updates consistently? I'm leaving a little early today, but have a feeling mine won't be delivered until close to the 8pm deadline.

Me. I was distracted all this week constantly thinking of getting my iPhone and checking the progress of where my phone is lol

 

[naturalstar]

UPDATE: (in the event anyone cares). Called Vz at 8am this morning--clueless CS rep; her supervisor did not seem all that helpful either. She said, oh yeah, yours is still processing, we can ship it out and you'll get it in a few days. Obviously I don't believe that for sh*t, b/c they've been telling me that it will ship on time for a week now. Told her I wasn't getting off the phone until I had a phone. I suggested they transfer the order to a store pick up--can't do that. I then suggested I just go to a store and get one--she says no problem I'll cancel your order; I'm like ummm, lets make sure there's stock available in a local store--ok; I'm like, well, do you want to do that? Oh yes, sure, let me do that. Comes back on the line says there are four 11 Pro 256GB SG in a store nearby. I'm like, great, do you want to ask them to hold one for me, I'll go right now--oh, yeah, ok; at which point she calls the store, and drops me without any preface on an unsuspecting sales rep at the store and hangs up. WONDERFUL!

Store rep is really nice, tells me he can't hold anything for me, he'll lose his job, but come in and get it, you'll have to get your online/phone order cancelled first. Arghh! Also says, oh I see you charged this to your corp account, that's the hold up, they're verifying or held it up for a fraud-check. He says, I can see that in the system, I guess no one looked. Yeah, I guess the roughly 15 different people I've spoken to over the last week couldn't figure that out!

Anyways, get to the store. While driving, call Vz to cancel phone order. CS Rep is trying to help but politely refuses to transfer me to a supervisor. Ultimately says I need to speak to tele-sales and transfers me there. After a hold turns out that's not business tele-sales but just consumer tele-sales, get transferred to business tele-sales where I get the downright rudest rep I've ever spoken to, who basically refuses to talk to me and transfers me to customer service. By now I'm at the store, I've explained the situation and the super-nice sales people there are genuinely trying to help. They have a phone, but they need my current order cancelled before they can run the order in store. I meanwhile make sure that they won't run into any more roadblocks along the way. Customer services comes on the phone, and ultimately tells me I need to speak to business customer service--KILL ME! Another 20 or so minute wait, the call is now about an hour long, I get to bus cust service, who speaks to me and the in store rep and proceeds to try to cancel the original phone order. This turns out, too, is no easy task. She has to get numerous approvals from her supervisors and from other departments. While she is still waiting on approval to cancel, the in store people looking at their tablet say that the order has been canceled and they can now process the new order in store. They run the order, and effectively turn off the sim on my current phone thus disconnecting me from the cust service rep who is still 'cancelling' my order, by scanning the bar codes on the new phone's box.

Ultimately I walk out of the store with a new phone. Again, store folks were super nice! Thanks to them. Every single person I spoke to on the phone or chatted with online in our business portal was a) clueless and would b) give me incorrect, and often contradictory from the same person, information.

I cannot wait until next year 😡🍻

This story took me from anger to laughter to face palming to pleasure. What a ride! Glad it worked out for you.

If I wasn’t traveling for work right now, I’d head to a Verizon store to see what I could do. No time to stop at a store while working on-site. That’s part of the reason I’m okay if I don’t get the phone until next Friday. I won’t be able to touch my new Pro Max until then anyway!

 

[ksujoel]

UPDATE: (in the event anyone cares). Called Vz at 8am this morning--clueless CS rep; her supervisor did not seem all that helpful either. She said, oh yeah, yours is still processing, we can ship it out and you'll get it in a few days. Obviously I don't believe that for sh*t, b/c they've been telling me that it will ship on time for a week now. Told her I wasn't getting off the phone until I had a phone. I suggested they transfer the order to a store pick up--can't do that. I then suggested I just go to a store and get one--she says no problem I'll cancel your order; I'm like ummm, lets make sure there's stock available in a local store--ok; I'm like, well, do you want to do that? Oh yes, sure, let me do that. Comes back on the line says there are four 11 Pro 256GB SG in a store nearby. I'm like, great, do you want to ask them to hold one for me, I'll go right now--oh, yeah, ok; at which point she calls the store, and drops me without any preface on an unsuspecting sales rep at the store and hangs up. WONDERFUL!

Store rep is really nice, tells me he can't hold anything for me, he'll lose his job, but come in and get it, you'll have to get your online/phone order cancelled first. Arghh! Also says, oh I see you charged this to your corp account, that's the hold up, they're verifying or held it up for a fraud-check. He says, I can see that in the system, I guess no one looked. Yeah, I guess the roughly 15 different people I've spoken to over the last week couldn't figure that out!

Anyways, get to the store. While driving, call Vz to cancel phone order. CS Rep is trying to help but politely refuses to transfer me to a supervisor. Ultimately says I need to speak to tele-sales and transfers me there. After a hold turns out that's not business tele-sales but just consumer tele-sales, get transferred to business tele-sales where I get the downright rudest rep I've ever spoken to, who basically refuses to talk to me and transfers me to customer service. By now I'm at the store, I've explained the situation and the super-nice sales people there are genuinely trying to help. They have a phone, but they need my current order cancelled before they can run the order in store. I meanwhile make sure that they won't run into any more roadblocks along the way. Customer services comes on the phone, and ultimately tells me I need to speak to business customer service--KILL ME! Another 20 or so minute wait, the call is now about an hour long, I get to bus cust service, who speaks to me and the in store rep and proceeds to try to cancel the original phone order. This turns out, too, is no easy task. She has to get numerous approvals from her supervisors and from other departments. While she is still waiting on approval to cancel, the in store people looking at their tablet say that the order has been canceled and they can now process the new order in store. They run the order, and effectively turn off the sim on my current phone thus disconnecting me from the cust service rep who is still 'cancelling' my order, by scanning the bar codes on the new phone's box.

Ultimately I walk out of the store with a new phone. Again, store folks were super nice! Thanks to them. Every single person I spoke to on the phone or chatted with online in our business portal was a) clueless and would b) give me incorrect, and often contradictory from the same person, information.

I cannot wait until next year 😡🍻

TGIF TOO!!! 🍻

 

[choosehappy33]

Forget your health..go get that phone!

Racing home now. The truck is in my neighborhood now 😬😬