iPhone XS Verizon XS is carrier LOCKED

kdkool

macrumors newbie
Original poster
Sep 23, 2014
18
4
This is dumb... Just received my Verizon ordered iphone. It's carrier locked!!! Checked Verizon's webpage and it states that it doesn't lock any of it's post paid phones, whether its on a device payment plan or not.

Need to have this phone to use another SIM as I travel internationally and frequently use the local SIMs for data. What is going on here?? Verizon tech support has no clue and they're just handing me off to the next person to have me restart the phone... :-(
 

Jtludwig

macrumors 6502
Mar 24, 2012
382
205
This is dumb... Just received my Verizon ordered iphone. It's carrier locked!!! Checked Verizon's webpage and it states that it doesn't lock any of it's post paid phones, whether its on a device payment plan or not.

Need to have this phone to use another SIM as I travel internationally and frequently use the local SIMs for data. What is going on here?? Verizon tech support has no clue and they're just handing me off to the next person to have me restart the phone... :-(
Yep they sure do lock them.

https://www.cnet.com/google-amp/news/verizon-will-lock-its-smartphones-to-combat-theft/

https://www.theverge.com/platform/a...ones-locked-network-date-spring-change-policy
 
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patrickbarnes

macrumors regular
Sep 24, 2012
247
243
This is dumb... Just received my Verizon ordered iphone. It's carrier locked!!! Checked Verizon's webpage and it states that it doesn't lock any of it's post paid phones, whether its on a device payment plan or not.

Need to have this phone to use another SIM as I travel internationally and frequently use the local SIMs for data. What is going on here?? Verizon tech support has no clue and they're just handing me off to the next person to have me restart the phone... :-(
Did you test this with another SIM?
 

Sumter

macrumors 6502
May 21, 2014
318
234
I thought the new policy was to lock the phone if it's on DPP and not if it's fully paid off... well this is going to be annoying.
 
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kdkool

macrumors newbie
Original poster
Sep 23, 2014
18
4
I thought the new policy was to lock the phone if it's on DPP and not if it's fully paid off... well this is going to be annoying.
not according to their website.

https://www.verizon.com/about/consumer-safety/device-unlocking-policy



"
We have separate device unlocking policies that cover postpay and prepaid devices, as well as special rules for deployed military personnel.

Postpay Device Unlocking Policy
  • We do not lock most phones or tablets that are activated with our postpay service either during or after the term of your service contract or Device Payment Plan installment sales agreement.
  • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
  • We do not lock our 3G devices, other than our non-iPhone 3G World Devices. The simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can dial *611 from your Verizon Wireless phone or call 800.922.0204 for assistance.
  • The SIM cards used in our non-iPhone 3G World Devices are locked. We will unlock those SIM cards at your request."
 

kdkool

macrumors newbie
Original poster
Sep 23, 2014
18
4
They can remove the lock once it's been used on the Verizon network

I've already activated it on the verizon network. The activation process actually had me enter my account PIN / SSN to activate the device.
[doublepost=1537563318][/doublepost]
if you order from apple on the IUP, a verizon iPhone is unlocked right?
No idea. I ordered through Verizon.com to take advantage of the BOGO deal.
[doublepost=1537563396][/doublepost]
Did you test this with another SIM?
Yeah I tried domestic GSM (USA) sim as well an international one from Asia.
 

kdkool

macrumors newbie
Original poster
Sep 23, 2014
18
4
If you're financing, it will be lock to Verizon.

Not according to the website as I pointed out earlier. Just called tech support and they agree that the phones are not supposed to be locked whether on device payment plan or not. They're having me contact apple support instead now. :-/


  • We do not lock most phones or tablets that are activated with our postpay service either during or after the term of your service contract or Device Payment Plan installment sales agreement.
 

ssl0408

macrumors 65816
Sep 22, 2013
1,203
519
New York
There was some talk about them locking the phones until you activate it, but the website still states that they don’t lock their phones so something fishy going on. I will not be upgrading the X if the XS will be locked now. I guess I will have to purchase outright next time.
 
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ctbaz

macrumors regular
Aug 20, 2014
139
60
Not according to the website as I pointed out earlier. Just called tech support and they agree that the phones are not supposed to be locked whether on device payment plan or not. They're having me contact apple support instead now. :-/


  • We do not lock most phones or tablets that are activated with our postpay service either during or after the term of your service contract or Device Payment Plan installment sales agreement.
It says MOST phones. It doesn’t say all phones.
 

menist

macrumors 6502
Jun 10, 2010
276
74
California
Not according to the website as I pointed out earlier. Just called tech support and they agree that the phones are not supposed to be locked whether on device payment plan or not. They're having me contact apple support instead now. :-/


  • We do not lock most phones or tablets that are activated with our postpay service either during or after the term of your service contract or Device Payment Plan installment sales agreement.
According to apple, see attached image.
 

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kdkool

macrumors newbie
Original poster
Sep 23, 2014
18
4
According to apple, see attached image.

Well that doesn't match the Verizon webpage. Either Apple has it wrong or Verizon has it wrong. If Verizon has it wrong, they need to unlock my device or take these phones back and I go to a different carrier.
 

xRYD3Rx

macrumors 6502
Jul 3, 2010
402
74
My iPhone X payment plan with Verizon was unlocked I used it in Europe few months ago.
Will need to double check with my XS MAX.

Any new info on whats going on @kdkool
 

Farrellcollie

macrumors 6502a
Apr 23, 2011
521
176
This will make me wait until I can get a sim free one at the apple store. I almost bought the verizon one from bestbuy who still had the max in stock this afternoon but I plan on paying for it outright and want to be able to use any sim in it I choose. Not just my verizon one.
 

lavrishevo

macrumors 68000
Jan 9, 2007
1,845
189
NJ
As mentioned, the website says most phones not all phones. Usually the device is locked until it is fully paid for then you can unlock unless you are military. But I am no expert with Verizons policies. Good luck.
 

kdkool

macrumors newbie
Original poster
Sep 23, 2014
18
4
Well that doesn't match the Verizon webpage. Either Apple has it wrong or Verizon has it wrong. If Verizon has it wrong, they need to unlock my device or take these phones back and I go to a different carrier.
I have no issues paying off the device except I'd lose the device credits. This is a crazy false advertising.

Verizon's page says it should be unlocked regardless if it has device payment or not. This is true as I am typing this message. False advertising if you ask me.
[doublepost=1537570598][/doublepost]Just got off the phone with apple support. They conferenced in Verizon and confirmed that phone should be unlocked. Ticket for unlock request on the activation server has been submitted via the apple ticket. It should be unlocked within a day or 2. Will update thread when I confirm that it is unlocked.
 

pika2000

Suspended
Jun 22, 2007
5,587
4,895
I have no issues paying off the device except I'd lose the device credits. This is a crazy false advertising.

Verizon's page says it should be unlocked regardless if it has device payment or not. This is true as I am typing this message. False advertising if you ask me.
False advertising has been the middle name of US carriers, so don’t be surprised about that. Focus on calling Verizon and explaining your need to have your phone unlocked for travel and cross your fingers.
 

kdkool

macrumors newbie
Original poster
Sep 23, 2014
18
4
False advertising has been the middle name of US carriers, so don’t be surprised about that. Focus on calling Verizon and explaining your need to have your phone unlocked for travel and cross your fingers.
Well they submitted an apple ticket to have it unlocked on the activation server. We will see.
 

patrickbarnes

macrumors regular
Sep 24, 2012
247
243
As mentioned, the website says most phones not all phones. Usually the device is locked until it is fully paid for then you can unlock unless you are military. But I am no expert with Verizons policies. Good luck.
Verizon has never locked an iOS device. I’ve bought every single iPhone since the 5 through them on subsidy, installment and outright.

I was always able to pop my Australian SIM in them. The only true world phone iPhones were Verizon.

So if they’ve changed it up with the XS then that’s disappointing. Also makes the dual SIM function useless as if it’s locked to a carrier both SIMs are locked to that carrier.

Hope it’s just an issue related to the other activation issues.
 
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