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VERY VERY Pissed at Apple

Originally posted by Mala
Deadly is perfectly right. iPods should be shipped with USB cables. After all, they're advertised as being a device that you connect to your computer.

Apple is making no friends by selling the iPod without the connector that obviously every customer is going to want.

A few years ago in Europe it was the norm to sell electrical goods with no plug. Eventually this was made illegal; a good thing for all the companies whose customers really hated them when they brought the box home and opened it and found they had to go out and buy a three-pin plug and wire it in themselves.

Apple needs all the friends it can get. Arrogance and stupidity won't really help.

And a message to all those who have called this angry poster rude names: is that how you really want to behave? I thought this was a site where people helped each other.
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Hmm ... i disagree ... I have Yet to See a mini DV cam come with a firewire cable... even thought it usually says on the box that you can interface with a computer

are companies like Canon and Sony making enemies by not including that firewire cable?
 
Originally posted by Kwyjibo
hmmm, now to make an observation, doesn't dell take advatange of this insecurity/ lack of consumer knowledge by the average consumer .... they make those ads about going to computer boot camp and customers screaming out what they need , where as dell says you don't have to research we'll hold your hand .... people in america are generally lazy they want they're hand held thru something ... when you look at it that way its amazing that we get to complain about us being lazy ...
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I've gotten quite a kick out of those Dell ads myself. They are basically making the PC-buying public a bunch of babies, who are uneducated as to their needs, want someone else to do all the work for them, and are in general, lazy. I see this time and time again, and you're right kwyjibo, it is rather ironic that a lot of people seem to complain about being lazy, because that's what it comes down to! These remind me of the same people who want to sue MacDonald's for making them, fat. Idiots.
 
Originally posted by Mala
Deadly is perfectly right. iPods should be shipped with USB cables. After all, they're advertised as being a device that you connect to your computer.

Apple is making no friends by selling the iPod without the connector that obviously every customer is going to want.
Click to expand...

I do not know of any DV camera that ships with a firewire cable, nor do I know of any printer that ships with a USB cable. This is definitely not a case of Apple being unique... I'm not saying its right, but that's the way it is with many other products out there as well, like it or not...
 
Originally posted by Counterfit
That's why they come with a FireWire cable...
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A windows user friend of mine went out and bought a Firewire Card for his computer so that he could use his iPod with the firewire rather then the USB 2.0
 
apple does not need to include the usb cable in the box, that would just confuse the hell out of too many people. i know for certain that if apple put a usb cable in the box some mac users would even come home and us it instead, plug their ipod into their keyboard, and then when it doesnt work flood apple's support lines with questions. if apple was hurting themselves by not including usb cables in the box it would have already shown.

iJon
 
Originally posted by Rezet

Not to mention, I think, even though the guy should have done some research, it is mostly sale rep's. job. If not, then what is his job? ring the register?
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They are there to answer questions not inform you of every spec of the item you are buying.

DeadlyBreakfast, did you even ask if you need another cable? or anything else to make it work?

When I last bought my car, the salesguy made no mention of the fact I need GAS to run it. What a bastard! :rolleyes:

Blame yourself and yourself only for (a) not asking and (b) not reading.
 
Originally posted by kingjr3


DeadlyBreakfast, did you even ask if you need another cable? or anything else to make it work?


Blame yourself and yourself only for (a) not asking and (b) not reading.
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Umm ... read his first post again for the answer to that question :rolleyes:
 
Originally posted by revenuee
Umm ... read his first post again for the answer to that question :rolleyes:
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"Got my nephew a 10gb iPod. He has a USB port but no firewire. Open the dam thing and he cant use it. WHY? No freakin USB cable. Did the salseman at the apple store say anything about buying a cable when I told him I was buying it for use on a windows machine with USB?? Hell no!! I am so freaking pissed right now becuase my nephew cant use the gift I got him until he gets the cable. All the guy had to do was tell me.. I had it wrapped next to the apple store no I neve got a chance to read the fraking box, if it even said anything about it.. I Jobs was here right now I'd punch him in the dam head!!"

I did...wheres the question in this statement? I don't see one. Why the hell would he care that you are buying it for use on a windows pc with USB? Thats not a question...Thats a statement.

You read it again.
 
Originally posted by Mala
Apple is making no friends by selling the iPod without the connector that obviously every customer is going to want.
Click to expand...


most macs have firewire. apple makes macintosh computer .... Not every customer wants a USB cable, I bought a windows ipod 2nd gen and it came with the converter to minifw, i've never used that ...
 
Originally posted by Mala

And a message to all those who have called this angry poster rude names: is that how you really want to behave? I thought this was a site where people helped each other.
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Perhaps you have not read all the entries into this thread as one one obviously removed by the original poster but quoted by others.

"Hey genious, it doesn't mention anything about it on the box. Get your facts right first next time, idiot." -Deadlybreakfest
 
Originally posted by Mala
Apple is making no friends by selling the iPod without the connector that obviously every customer is going to want.
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Well I don't have a USB 2.0 card and I don't want it. Count that one person less from "every" customer.
 
Originally posted by revenuee
Hmm ... i disagree ... I have Yet to See a mini DV cam come with a firewire cable... even thought it usually says on the box that you can interface with a computer

are companies like Canon and Sony making enemies by not including that firewire cable?
Click to expand...

Bad example. I used my DV camcorder for a year without ever plugging it into a computer. The cable is not a necessary component to make the device work. Here (assuming he actually did tell the sales rep he wanted to use it with a USB-equipped PC) the cord is needed to make the iPod work. My Canon digital camera, on the other hand, DID come with a USB cable.

Squire
 
I hope this poster woke up this morning feeling a little better and a little embarassed.
 
Originally posted by kingjr3


I did...wheres the question in this statement? I don't see one. Why the hell would he care that you are buying it for use on a windows pc with USB? Thats not a question...Thats a statement.

You read it again.
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Purchaser - i'm going to be using it on Windows with USB

Sales guy in his head - Windows? USB? needs cable!

that require the firing off of maybe 3 neurons?

what this is the first guy to walk into the store buying an iPod to be used with Windows?

common, i don't care if you are making minimum wage, know what your selling.

Thats like going to a fast food place and the person at the counter not knowing what's on the burger - they make minimum wage
 
Originally posted by kingjr3
I did...wheres the question in this statement? I don't see one. Why the hell would he care that you are buying it for use on a windows pc with USB? Thats not a question...Thats a statement.
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You are a gas station attendant and I'm a tourist. I say:

I need some directions. I want to know how to get to Cupertino.

There's no question but you would probably give me answer...right?

Squire
 
Originally posted by Squire
You are a gas station attendant and I'm a tourist. I say:

I need some directions. I want to know how to get to Cupertino.

There's no question but you would probably give me answer...right?

Squire
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Oh, a cunning linguist! Wow.

But say "I am a tourist and I am going to Cupertino", and do you think hes just going to offer up directions?

Now say "I am buying an iPod for my nephew with a Windows PC using USB" and you expect the sales guy to offer a cable up? I wouldn't.

rephrase "I don't have a USB cable and I am buying...". Now he might feel the need to offer one up.

or better yet "Do I need anything else to make this work on a Windows PC with USB???" and I am sure the half-brained minimum wage earning sales guy would offer you one.

How the heck is he supposed to know that you aren't going to Radio Shack to buy the USB cable?

Everyone seems to put all the blame on the sales people for their own mistakes. Obviously DeadlyBreakfast knows the difference between USB and Firewire (based on the statement to the sales guy), therefore should have known to just look at the box.

Enough English debates, although fun and distracting, it doesn't help Deadly's prob. :D
 
As a recent survivor of the retail christmas rush, I want to jump in in support of the sales rep here.
While I just spent christmas working in a bookstore and not an electronics store, I think I can adequately explain hwo the sales rep probably felt.
Its the busiest time of the year, and msot companies set enormously high sales goals for the stores, with lots of incentive to reach them (bonuses, etc.) So you've got a store full of people, you've been on your feet for 6 hours and its your 6th day striaght of work. While you might have easily realized what the customer needed if it was not such a busy time of the year, everyone gets stressed aorund the holidays, and the amount of pressure on retial employees (especially on a year where market confidence hinged on retail successes) is HUGE. so while the guy screwed up, as it has been pointed out, it is an easily fixable mistake, and from what it sounds like, the consumer and the employee were fairly stressed and flaked out equally here.
Until you've stared at a line of people all anxious to pay and run to their next destination, you wont understand how hard it is to know what every single customer needs every day.
--carly
 
why do i have a feeling this thread is gonna get shut down.

iJon
 
Pissed at Apple ?

Well,

i really can't see why in the world this is Apples fault. Sorry.

Maybe the salesperson is too stupid, maybe to busy. And somehow its your own fault.
 
Re: Pissed at Apple ?

Originally posted by CmdrLaForge
Well,

i really can't see why in the world this is Apples fault. Sorry.

Maybe the salesperson is too stupid, maybe to busy. And somehow its your own fault.
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well i think we all agree that this is not apple's fault, just a simple mistake on the salespersons fault. the sales person should have gotten him a usb cable adapter, but knowing this guy he would have probably flipped out know he had to pay extra to get it to work, personally this guy sounds like an abusive uncle to me.

iJon
 
The Apple rep could have double checked to make sure the customer had knew he needed a USB cable because one was not included and the custom should have taken it upon himself to read the box and make an educated purchase. Both parties could have done something to fix the situation.

That being said, it boils down to the customer making sure he gets what he needs. CSR's deal with hundreds of cusomters a day and cannot hand-hold each and everyone of them thru each and every purchase. Especially this time of year.

Also, in my experience from 8yrs of working in customer service more often than not the bigger the scene the customer makes the more ignorant and/or wrong they are. Maybe it's because they feel like a jack@ss and, in an attempt to save face, they blow up at store employees. I don't know. But the size of the tantrum tends to be directly proportinal to size of the mistake and/or ignorance on the part of the customer.


Lethal
 
i've worked retail for the past 3 years and it's people like this who really piss me off. chances are this guy went into the apple store and said "i want a 10 gig ipod" and the associate probably thought the guy knew what he was talking about. true, the associate probably should've delved a little deeper, but then again, the guy buying it should've known what he was buying.
 
Originally posted by iPost
Making the user do their own research, reading the box, figuring it out when they got home to use it, etc. is the way things work in the Windows world... and has no place in the Apple world.
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I'd just like to say this is the greatest thing I think I have ever read on the internet in the entire history of the internet including back when I had AOL 2.0 without internet access on my Peforma 550. I have printed this post out and am passing it around the office today and the paper is nearly stained with the tears of my co-workers that are laughing until they cry from reading it.

iPost, you will forever be immortalized as the internet's greatest Macintosh fanboy.

I salute you, good sir.
 
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