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VERY VERY Pissed at Apple
- Thread starter DeadlyBreakfast
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Winess to great service at Apple
While I sympathize with the original problem, I witnessed the exact opposite while in an apple store.
I was buying some software at a register while next to me someone came in and asked the cashier for an ipod. She asked what size and he said the 399 one. She then checked to find out his computer type. His answer was not an apple. She asked if he had a firewire port on it, he said, and I quote "Yeah, I have Windows XP."
Needless to say this went on for literally the enitre 5 minutes I was in line as he had no idea what he was talking about.
So before anyone blames apple, realize that not all employees are created equal.
As others have said, just relax, in three days your nephew won't remember that he couldn't use it on christmas day as he will be listening to his music wherever he goes. You got him a great gift!
While I sympathize with the original problem, I witnessed the exact opposite while in an apple store.
I was buying some software at a register while next to me someone came in and asked the cashier for an ipod. She asked what size and he said the 399 one. She then checked to find out his computer type. His answer was not an apple. She asked if he had a firewire port on it, he said, and I quote "Yeah, I have Windows XP."
Needless to say this went on for literally the enitre 5 minutes I was in line as he had no idea what he was talking about.
So before anyone blames apple, realize that not all employees are created equal.
As others have said, just relax, in three days your nephew won't remember that he couldn't use it on christmas day as he will be listening to his music wherever he goes. You got him a great gift!
What a lot of noise
Ya buy something, realize you may need something else to take full advantage of the product (such as "batteries not included") so ya go take care of it. What IS the big deal here?
I couldn't care less if it's Apple's "fault", customer ignorance, what is says on the box or not...breakdowns of communciation happen from time to time...Good Lord, there are people dying every day in this country and around the world for no good reason at all, and to see that someone actually took the time to log onto their computer, go to MacRumors.com, post a message throwing a hissy fit over a cable that can easily be picked up the next day...we are a spoiled nation indeed.
In the great scheme of things, this is truly embarrassing. Happy Holidays, Good Will Towards Men.
Ya buy something, realize you may need something else to take full advantage of the product (such as "batteries not included") so ya go take care of it. What IS the big deal here?
I couldn't care less if it's Apple's "fault", customer ignorance, what is says on the box or not...breakdowns of communciation happen from time to time...Good Lord, there are people dying every day in this country and around the world for no good reason at all, and to see that someone actually took the time to log onto their computer, go to MacRumors.com, post a message throwing a hissy fit over a cable that can easily be picked up the next day...we are a spoiled nation indeed.
In the great scheme of things, this is truly embarrassing. Happy Holidays, Good Will Towards Men.
Originally posted by kingjr3
quote:
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Originally posted by Squire
You are a gas station attendant and I'm a tourist. I say:
I need some directions. I want to know how to get to Cupertino.
There's no question but you would probably give me answer...right?
Squire
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Oh, a cunning linguist! Wow.
But say "I am a tourist and I am going to Cupertino", and do you think hes just going to offer up directions?
Now say "I am buying an iPod for my nephew with a Windows PC using USB" and you expect the sales guy to offer a cable up? I wouldn't.
rephrase "I don't have a USB cable and I am buying...". Now he might feel the need to offer one up.
or better yet "Do I need anything else to make this work on a Windows PC with USB???" and I am sure the half-brained minimum wage earning sales guy would offer you one.
How the heck is he supposed to know that you aren't going to Radio Shack to buy the USB cable?
Everyone seems to put all the blame on the sales people for their own mistakes. Obviously DeadlyBreakfast knows the difference between USB and Firewire (based on the statement to the sales guy), therefore should have known to just look at the box.
Enough English debates, although fun and distracting, it doesn't help Deadly's prob.
Exactly, enough English debates, this is starting to get carried away...
Haha - nice one! He's got you there iPost, that was a pretty amazing statement. I think I already replied to it once, but after reading it again I just couldn't resist. Good idea io_burn, I think I'll pass it around the office as well...
Good idea io_burn, I think I'll pass it around the office as well...Bought a digital camera yesterday. Fuji. It came with a USB cable, yes. Bought an iTrust webcam a month or two ago. It came with a USB cable.
iPods are dear enough; it wouldn't kill Apple to ship them with USB cables, and it would be a courtesy to its customers.
But of course, this is the company that charged me three thousand euro for a computer that costs two thousand euro equivalent in the US. And don't say that's all tax.
iPods are dear enough; it wouldn't kill Apple to ship them with USB cables, and it would be a courtesy to its customers.
But of course, this is the company that charged me three thousand euro for a computer that costs two thousand euro equivalent in the US. And don't say that's all tax.
apple would be wasting so much money if they included the usb cables. I will almost bet you over 80% of iPod users use the firewire cable, that is why they have the usb cable as an extra. it would be like putting a trailer hitch on every truck or suv, it would only be a nice gesture to the few people who would use it, but would waste more money than its worth. your cameras came with usb cables simply becaue thats the only thing they can use im assuming, which isnt that same as the ipods situation, that would be if the ipod came with no cables at all.
iJon
I have a question, I know if you connect an iPod to a Macintosh it will charge via the firewire cable, but is this the same case for a PC? I don't think USB 2.0 is able to charge. If I owned a PC I'd elect to get a firewire card just for the ease of charging and transferring of songs utilizing the cradle or mere firewire cable. Having to use the power adapter seems cumbersome.
iPod and USB cable
I can definitely understand your frustration, BUT think it's way out of line. I actually WORK at an Apple Retail Store and you have no idea the frustration stemming from windows users. I cannot count the number of times ppl have no clue what computer they have, no idea what kind of ports, blah blah blah blah....Then they misread the box and discover at home that their 8 year old computer running windows 95 is not compatible with something that came out a year ago. Who knew?
No one I have helped has EVER left the store without the proper cable, but I am sure it's possible. It's the holiday season, ppl are standing ten deep with lists because they research BEFOREHAND what they wanted to buy. Give the guy a break, it happens to everyone. I once bought a usb printer not knowing I needed a USB cable to connect it. My fault? yes. Retail employees fault? Kinda, but he can't read my mind.
Besides, if you want to make sure every apple product will be compatible with your computer, buy a mac. Your frustrations will end there...
I can definitely understand your frustration, BUT think it's way out of line. I actually WORK at an Apple Retail Store and you have no idea the frustration stemming from windows users. I cannot count the number of times ppl have no clue what computer they have, no idea what kind of ports, blah blah blah blah....Then they misread the box and discover at home that their 8 year old computer running windows 95 is not compatible with something that came out a year ago. Who knew?
No one I have helped has EVER left the store without the proper cable, but I am sure it's possible. It's the holiday season, ppl are standing ten deep with lists because they research BEFOREHAND what they wanted to buy. Give the guy a break, it happens to everyone. I once bought a usb printer not knowing I needed a USB cable to connect it. My fault? yes. Retail employees fault? Kinda, but he can't read my mind.
Besides, if you want to make sure every apple product will be compatible with your computer, buy a mac. Your frustrations will end there...
Re: VERY VERY Pissed at Apple
My god man. That's not a big deal. Did little Timmy start crying when he realized there was no cable?
"YOU RUINED CHRISTMAS!"
Unlikely. There's a simple solution to this; get your ass out to the store and get a cable. If little Timmy had opened the iPod box and found a dildo packed in there instead, yeah, you can get angry.
My god man. That's not a big deal. Did little Timmy start crying when he realized there was no cable?
"YOU RUINED CHRISTMAS!"
Unlikely. There's a simple solution to this; get your ass out to the store and get a cable. If little Timmy had opened the iPod box and found a dildo packed in there instead, yeah, you can get angry.
I think that all printers should come with the necessary cables to hook up to a computer. Its like if apple were to ship Powermacs without the power cable and you had to go buy one. It just diesn't make any sense. (besides the fact it saves Epson a bunch of money)
I'd love to know what is the version of the salesman, i'm almost sure he never heard about the Windows - USB thing. Besides, if Apple start down that "full (or is it fool?) service" road, pretty soon PC users are going to ask that someone from Apple comes along to install iTunes in their house... but wait, didn't that actually happen with the 20th anniversary Mac? jejeje
2004 is going to be a great year for Apple!
2004 is going to be a great year for Apple!