iPhone XS Max Video Stutters on iPhone XS Max

Discussion in 'iPhone' started by Man on the moon, Sep 22, 2018.

  1. Sinonson81 macrumors member

    Sinonson81

    Joined:
    Oct 1, 2018
    #51
    So in your opinion I tho k it’s a software or hardware issue I thought I remember this same thing when the iPhone 6 and 6 plus first came out frame rate problems from the new screen sizes ect.
     
  2. vg400 macrumors newbie

    Joined:
    Sep 6, 2014
    #52
    I exchanged my XS Max for a replacement device today at the Apple Store. The new device stutters on Netflix as well pretty much the same as the last device. Very disappointing.
     
  3. legareal macrumors newbie

    legareal

    Joined:
    Sep 15, 2016
  4. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #54
    Why would you waste the time exchanging device? This is almost certainly a software issue, and even if it’s not - all devices are affected so exchanges are pointless.

    Hopefully your exchange was for different reasons...
     
  5. vg400 macrumors newbie

    Joined:
    Sep 6, 2014
    #55
    Two reasons for the exchange. First, I could confirm that this issue wasn’t related to a problem with my specific phone. You say all devices are affected, but others on this thread have posted that they don’t have this issue.

    Second, more importantly, I was able to extend my return window by 14 days from yesterday. If a software fix doesn’t come soon I’m returning this phone.
     
  6. Man on the moon thread starter macrumors regular

    Joined:
    Jun 7, 2010
    Location:
    Los Angeles
    #56
    Does this fix issue or still a problem?

    About to update iOS
     
  7. Sinonson81 macrumors member

    Sinonson81

    Joined:
    Oct 1, 2018
    #57
    Yes same problem beta 3 makes it even worse on some videos
    --- Post Merged, Oct 9, 2018 ---
    Question is has any one here also have had the top speaker not work and u have to restart device to get it to work again
     
  8. Applefan4 macrumors 6502

    Joined:
    May 6, 2013
    #58

    Can confirm the front speaker issue. Can make phone calls fine but randomly stops working when streaming music or playing videos. Seems like a software issue to me. Hopefully will be fixed in iOS 12.1
     
  9. addict3d macrumors newbie

    Joined:
    Oct 5, 2018
    #59
    The video stuttering and issues with the LTE connectivity really ruining the experience of this 1200$ phone. I went back to the iPhone X and put the XS Max in the drawer until the next update - if it won't be fixed by then I'll just sell it or something.
     
  10. LitoG. macrumors newbie

    Joined:
    Oct 23, 2018
    #60
    I most definitely have a problem with this also on my xs max! Made an appointment at my local Apple store and they ran a diagnostic. Nothing wrong internally. I was told it was most likely a bug within ios12 and not to worry that it should be resolved within the next new updates. I hope.
     
  11. addict3d macrumors newbie

    Joined:
    Oct 5, 2018
    #61

    I sold my silver iPhone XS Max that had all these issues (Video stutter + wifi drops/ LTE issues when 2 SIMS are connected at the the same time), And Right after selling I bought a new gold one, also from Hong Kong with 2 physical SIMs. Exactly same phone, only this time everything works perfect.

    No stutter, good reception, super fast phone with no lag.

    I would recommend others to do the same without waiting for Apple to release fixes as it can already work now.


    Hope this helps someone,
    Good luck
     
  12. Sinonson81 macrumors member

    Sinonson81

    Joined:
    Oct 1, 2018
    #62
    I’ve had the dual sim since day 1 from China and same issue I don’t have the WiFi or lte issue but do the video judder it came back after about 24 hours I thought at first it was fixed it wasn’t it came back.
     
  13. legareal macrumors newbie

    legareal

    Joined:
    Sep 15, 2016
    #63
    Experiencing video judder on both iPhone XS and iPhone XR here.
     
  14. EnVyCaLiBeR macrumors member

    Joined:
    Jul 25, 2012
    #64
    I haven’t noticed it, but what I have noticed is that when I watch YouTube specifially on my XS Max, I won’t even be touching my screen, but the screen dims and controls come up for next video and and previous like I touched the screen and it’s pretty annoying because it does quite often while watching any video. Anybody else experienced this?
     
  15. M33-1 macrumors regular

    M33-1

    Joined:
    Jun 15, 2010
    #65
    I sure am. Same problem. Not sure what causes this random pop up of the controls. Xs Max.
     
  16. GrumpyMom macrumors G3

    GrumpyMom

    Joined:
    Sep 11, 2014
    #66
    On an Xr, too? I watched a 4K HDR movie The Martian from iTunes on the Xr side by side with my husband’s Max and his stutters when scenes pan or there’s a lot of motion. Xr doesn’t. But that was only one try. The stuttering was really mild so it didn’t bother my husband, who is not going to watch movies on his Max anyway. (I’m the nut who watches movies on iPhones). Anyway I was just surprised this was happening on the LCD as well.
     
  17. legareal macrumors newbie

    legareal

    Joined:
    Sep 15, 2016
    #67
    Funnily enough this is an issue I've experienced on and off with my last few iPhones (7 & X) so I'm not sure its isolated to just the XS.

    Yes definitely, it doesn't happen as frequently on the XR as it does the XS but the issue is definitely still present on mine.
     
  18. EnVyCaLiBeR macrumors member

    Joined:
    Jul 25, 2012
    #68
    Ah ok. Didn’t know if it was an issue with the new phones or just the YouTube app, but it was the first thing I noticed coming from a Note 8. However, before the Note 8, I had an iPhone 7 Plus and don’t remember it being a problem. I don’t know. Just wanted to see if it was just me. lol
     
  19. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #69
    Was watching Black Mirror on Netflix on the plane today. Awful performance on my XS Max. Can’t believe Apple hasn’t fixed this.
     
  20. legareal macrumors newbie

    legareal

    Joined:
    Sep 15, 2016
  21. alisex747 macrumors member

    Joined:
    Nov 6, 2017
  22. blesio macrumors 6502

    Joined:
    Jun 9, 2011
    #72
    I think that some don't notice this, I know people who can't distinguish 30Hz to 60Hz, I see the difference between 25Hz and 30Hz so go figure.
     
  23. perphektxero macrumors newbie

    perphektxero

    Joined:
    Nov 17, 2018
    #73
    I have replaced my first iPhone XS Max within 11 days due to this same issue. The newer one I got was doing the same thing. I have talked to apple twice now. The first time they stated it was not a known issue, I am on the phone with them right now. As I type this, the service agent is contacting the senior advisor on this issue since I have already swapped phones once.

    CALL APPLE PLEASE. Coming into the forums does little if we do not contact apple regarding this issue. Right now, this is not a problem they have seen which tells me not enough people are letting apple know. It could be a small problem, but the few forums I have seen tells me this is not a unique problem. This problem has not been fixed because they are not aware it is a significant problem.
     
  24. smoking monkey macrumors 65816

    smoking monkey

    Joined:
    Mar 5, 2008
    Location:
    You Only Live Twice
    #74
    Yeah... thanks for ur 1200 bucks in good faith now go wait a month while we try and get things right!

    It’s a bit bloody rude, isn’t it.
     
  25. Rovigijsns macrumors newbie

    Joined:
    Feb 1, 2019
    #75
    --- Post Merged, Feb 1, 2019 ---
    I tried this and was kinda shocked, as soon as I put the audio through headphones or an external speaker the stuttering totally disappeared.
     

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