Video Suggests Screws in iMac Pro's VESA Mounting Kit Are Prone to Break When Unfastened

[Glen Danielsen]

Quinn Nelson, host of the popular YouTube channel Snazzy Labs, has shared a new video that appears to suggest the iMac Pro's user-installable VESA mounting kit uses cheap screws that are prone to break when unfastened.

For background, the kit enables users to replace an iMac Pro's stand with a VESA mount adapter, allowing the computer to be affixed to any VESA-compatible wall mount, desk mount, or articulating arm. Jason Snell of Six Colors provides a good overview of the installation process in the video below.

Nelson installed the adapter without issue, but ran into difficulties when he went to remove it a few months later:Nelson acknowledges that the adapter is probably not designed to be taken on-and-off repeatedly, but Apple never warns against doing so, and switching back to the traditional stand at least once seems reasonable.

Unable to remove the adapter, Nelson said he contacted Apple by phone, explained the situation, and was told that Apple could not provide support because the adapter is manufactured by a licensed OEM, despite being sold by Apple with Apple-branded packaging and documentation.

The support representative then declined to provide the name of the OEM or their contact information, according to Nelson, who gave up on the phone call and decided to visit the Genius Bar at his local Apple Store.

Unfortunately, the Genius Bar was not very helpful, as apparently only the Head Genius at that store was trained to service the iMac Pro. Nearly two weeks and one failed repair later, the iMac Pro was finally fixed and ready for pickup, with a new VESA mount adapter installed and the saga seemingly over.

Upon leaving the store, however, Nelson discovered that his iMac Pro's stand had been significantly dented and scratched. The damage prompted him to carefully remove the VESA mount adapter yet again, to see if the iMac Pro itself was damaged, and he encountered similar scuffs on the chassis of the machine.

Moreover, while attempting to unscrew the Apple-installed replacement adapter, another screw broke off, suggesting that Nelson's experience wasn't a one-off situation, and that the screws are in fact prone to break.

All in all, there are two separate issues here: the fragile screws and the un-pro-like customer service that was provided by Apple. And, unlike his fellow YouTube creator Linus Sebastian, Nelson did not disassemble the iMac Pro or perform any other action that would appear to violate Apple's warranty.

Importantly, after the video, Nelson says the Apple Store has since offered to replace the entire iMac Pro free of charge. He was also contacted by Apple's Executive Relations team, which wanted to ensure everything was okay and requested that he send the VESA mounting kit to Apple for its engineers to examine.

​

While this doesn't appear to be a widespread problem, and might not ever be given the steps to reproduce it require mounting and demounting a minimum $5,000 computer, the simple solution could be stronger screws.

MacRumors has reached out to Apple for comment on the matter. We'll update this article if and when we hear anything back.

Article Link: Video Shows iMac Pro's Mounting Kit Screws Appear to Break Easily When Unfastened

Quinn

Quinn Nelson, host of the popular YouTube channel Snazzy Labs, has shared a new video that appears to suggest the iMac Pro's user-installable VESA mounting kit uses cheap screws that are prone to break when unfastened.

For background, the kit enables users to replace an iMac Pro's stand with a VESA mount adapter, allowing the computer to be affixed to any VESA-compatible wall mount, desk mount, or articulating arm. Jason Snell of Six Colors provides a good overview of the installation process in the video below.

Nelson installed the adapter without issue, but ran into difficulties when he went to remove it a few months later:Nelson acknowledges that the adapter is probably not designed to be taken on-and-off repeatedly, but Apple never warns against doing so, and switching back to the traditional stand at least once seems reasonable.

Unable to remove the adapter, Nelson said he contacted Apple by phone, explained the situation, and was told that Apple could not provide support because the adapter is manufactured by a licensed OEM, despite being sold by Apple with Apple-branded packaging and documentation.

The support representative then declined to provide the name of the OEM or their contact information, according to Nelson, who gave up on the phone call and decided to visit the Genius Bar at his local Apple Store.

Unfortunately, the Genius Bar was not very helpful, as apparently only the Head Genius at that store was trained to service the iMac Pro. Nearly two weeks and one failed repair later, the iMac Pro was finally fixed and ready for pickup, with a new VESA mount adapter installed and the saga seemingly over.

Upon leaving the store, however, Nelson discovered that his iMac Pro's stand had been significantly dented and scratched. The damage prompted him to carefully remove the VESA mount adapter yet again, to see if the iMac Pro itself was damaged, and he encountered similar scuffs on the chassis of the machine.

Moreover, while attempting to unscrew the Apple-installed replacement adapter, another screw broke off, suggesting that Nelson's experience wasn't a one-off situation, and that the screws are in fact prone to break.

All in all, there are two separate issues here: the fragile screws and the un-pro-like customer service that was provided by Apple. And, unlike his fellow YouTube creator Linus Sebastian, Nelson did not disassemble the iMac Pro or perform any other action that would appear to violate Apple's warranty.

Importantly, after the video, Nelson says the Apple Store has since offered to replace the entire iMac Pro free of charge. He was also contacted by Apple's Executive Relations team, which wanted to ensure everything was okay and requested that he send the VESA mounting kit to Apple for its engineers to examine.

​

While this doesn't appear to be a widespread problem, and might not ever be given the steps to reproduce it require mounting and demounting a minimum $5,000 computer, the simple solution could be stronger screws.

MacRumors has reached out to Apple for comment on the matter. We'll update this article if and when we hear anything back.

Article Link: Video Shows iMac Pro's Mounting Kit Screws Appear to Break Easily When Unfastened

Quinn brother, Apple’s fault is that they shouldn’t have offered the self-adaptation option. Your part, I think, is that you shouldn’t have messed with the dang thing. Think about it brother, things only went haywire when You messed with it. You’re tall and wanted the screen higher; so put the unit

 

[EvilEvil]

This is why you never buy all-in-one computers.

 

[linuxcooldude]

That video is embarrassing for Apple too. Assuming substantial profits were made on each of the parts he purchased (plus he bought them individually and not in bulk), that his home-BTO job came out so much cheaper than Apple’s, and higher performing as well ... no wonder Apple makes so much money and is close to being a trillion dollar company!

But all that profit makes instances of poor quality, reliability and support all the more intolerable. Cook’s response: double-down on marketing, spin and his own self-glorification. This is exactly what Jobs describes in the videos posted earlier in this thread. Apple is clearly addicted to money and profit at any cost, including the quality of their products. Sooner or later this will come back to bite them, and impact their customers’ trust and respect for the brand. I don’t want to support a company that gouges customers so significantly.

BTO options by OEM's is something every OEM does that guarantees it will work in their system who also supplies support. All in one's are more tricky and something most people don't want to do along with voiding the warranty if something goes wrong.

That in itself is not embarrassing, but for people who want it to work without bother and want to get work done rather than messing around with internals who could break it.

 

[sublunar]

Apple failed to provide adequate support and failed to quality control on third party adapters. But after checking more of Snazzy Labs videos its easy to see he's doing it for the hits as this video shows:

Acting like upgrading his own iMac he can do it cheaper which is also faster performance is no surprise.

Interesting video, nothing new though. One point about his curiosity over the higher benchmarks after putting his own i7-7700k into it - he will have applied his own thermal paste and there's plenty of threads about showing that Apple's own quality control over that isn't great either. Properly applied good quality paste could contribute to consistently lower CPU temperatures, and higher subsequent sustained benchmarks.

 

[gwaizai]

In 1995, Steve Jobs Explained Exactly How Apple Will Fail

Wow, how prophetic. He's actually describing how Apple is failing right now.

 

[sublunar]

Not exactly. It appears that the Apple Store didn't tighten any of the screws, likely for fear of them breaking. What other reason could they have had for doing that? On top of that, the pry marks on the stand and the iMac make it look as if they had botched the repair at least once, and had to pry the stand from the iMac. What other reason could they have had to do that unless the screws had broken on them at least once? It seems to me, it wasn't just him.

Let me know if you follow my reasoning.

The video does make it appear that inexperienced, unqualified, untrained service personnel attempted the repair and botched it badly. The fact that Quinn has many followers just serves to draw Apple's attention to it sooner and with more purpose. After all, remember that Apple are now handing over hardware to Youtubers and influencers to run the rule over stuff instead of some traditional tech journalists.

 

[Glen Danielsen]

Quinn Nelson, host of the popular YouTube channel Snazzy Labs, has shared a new video that appears to suggest the iMac Pro's user-installable VESA mounting kit uses cheap screws that are prone to break when unfastened.

For background, the kit enables users to replace an iMac Pro's stand with a VESA mount adapter, allowing the computer to be affixed to any VESA-compatible wall mount, desk mount, or articulating arm. Jason Snell of Six Colors provides a good overview of the installation process in the video below.

Nelson installed the adapter without issue, but ran into difficulties when he went to remove it a few months later:Nelson acknowledges that the adapter is probably not designed to be taken on-and-off repeatedly, but Apple never warns against doing so, and switching back to the traditional stand at least once seems reasonable.

Unable to remove the adapter, Nelson said he contacted Apple by phone, explained the situation, and was told that Apple could not provide support because the adapter is manufactured by a licensed OEM, despite being sold by Apple with Apple-branded packaging and documentation.

The support representative then declined to provide the name of the OEM or their contact information, according to Nelson, who gave up on the phone call and decided to visit the Genius Bar at his local Apple Store.

Unfortunately, the Genius Bar was not very helpful, as apparently only the Head Genius at that store was trained to service the iMac Pro. Nearly two weeks and one failed repair later, the iMac Pro was finally fixed and ready for pickup, with a new VESA mount adapter installed and the saga seemingly over.

Upon leaving the store, however, Nelson discovered that his iMac Pro's stand had been significantly dented and scratched. The damage prompted him to carefully remove the VESA mount adapter yet again, to see if the iMac Pro itself was damaged, and he encountered similar scuffs on the chassis of the machine.

Moreover, while attempting to unscrew the Apple-installed replacement adapter, another screw broke off, suggesting that Nelson's experience wasn't a one-off situation, and that the screws are in fact prone to break.

All in all, there are two separate issues here: the fragile screws and the un-pro-like customer service that was provided by Apple. And, unlike his fellow YouTube creator Linus Sebastian, Nelson did not disassemble the iMac Pro or perform any other action that would appear to violate Apple's warranty.

Importantly, after the video, Nelson says the Apple Store has since offered to replace the entire iMac Pro free of charge. He was also contacted by Apple's Executive Relations team, which wanted to ensure everything was okay and requested that he send the VESA mounting kit to Apple for its engineers to examine.

​

While this doesn't appear to be a widespread problem, and might not ever be given the steps to reproduce it require mounting and demounting a minimum $5,000 computer, the simple solution could be stronger screws.

MacRumors has reached out to Apple for comment on the matter. We'll update this article if and when we hear anything back.

Article Link: Video Shows iMac Pro's Mounting Kit Screws Appear to Break Easily When Unfastened

Quinn brother, Apple’s fault is that they should not have offered the self-adaptation option. Your fault, I think, is that you messed with the dang thing. Think of it, everything was fine till You endeavored to jerryrig it. You’re tall, you want the screen higher—suggest elevate the unit by putting it on top of something and use things as they come out-of-box.
Best to you, brother of frustrating experience. The way I see it, you & I tend to do too much whining, ranting, complaining. Apple chose the wrong screws, that’s all.

 

[sublunar]

For too long Apple has been prioritizing form over function. And not thinking things through. They need to get back to their roots when their products were reliable. I have a PowerBook 180 that still works fine (of course I do not use it, but it still boots and runs programs). The high cost of Apple's products used to be justifiable on the basis of their longevity....

Anyone care to take a bet on whether Apple will simply withdraw the offending VESA mount rather than doing the right thing and offering a properly engineered one with - wait for it - screws that don't break? What ever possessed Apple to use such thin screws to support such a heavy, valuable, mission-critical device?

As for the level of support, that would be par for the course at any other computer manufacturer. From Apple, though, this is rather shocking.

I wonder if there's also a factor where the materials used were selected to prevent reaction with the anodised aluminium of the iMac Pro back panel?

 

[swingerofbirch]

And to think they were going to build cars.

 

[sublunar]

Quinn brother, Apple’s fault is that they should not have offered the self-adaptation option. Your fault, I think, is that you messed with the dang thing. Think of it, everything was fine till You endeavored to jerryrig it. You’re tall, you want the screen higher—suggest elevate the unit by putting it on top of something and use things as they come out-of-box.
Best to you, brother of frustrating experience. The way I see it, you & I tend to do too much whining, ranting, complaining. Apple chose the wrong screws, that’s all.

The thing is, had that been a 2019 Modular Mac Pro the responsibility of connecting a monitor would have been down to the purchaser and Apple wouldn't have had to worry about a VESA mount for a Dell (for example).

The only issue is the delay - I would imagine for Apple's in house display they are waiting on Thunderbolt 4 (80Gb/sec) to to produce a 1 cable solution for greater than 4k third party display unless they are happy with the custom 5k Thunderbolt 3 solution at the moment which forces users to purchase an Apple solution (coming soon).

 

[curtvaughan]

https://www.macrumors.com/2017/03/09/apple-ends-off-site-genius-training/

That is all.

I had not seen this article; thanks for posting. The last time I was really satisfied, even impressed, with a genius store was when I bought an iPhone 5 back in 2012. It was my first iPhone (already had Macs over the years, but had been using Android phones). I didn't have to wait more than 5 minutes for assistance, and they took the time after I bought the phone, to help me get my data and settings transferred from the Android to the new iPhone. The two folks I dealt with were competent and efficient in getting me onto the iPhone platform. I've rarely used Genius Stores in the past, as I bought most of my Apple Macs online and never had anything go wrong with them other than some cooling problems on a couple of my iMacs, which I could fix by vacuuming. Fast forward 5 years and I escorted a friend of mine to an Apple Store to buy a new iPad, and the services were very much deteriorated from the 2012 experience. We had to wait around for 30 minutes just to get a "genius" to schedule a time (45 minutes later), and then went through 3 people to successfully get her data transferred from an old iPad to the new. She also purchased a Smart Keyboard which didn't work once installed, and we ended up going through three keyboards (two more visits to the store, over an hour at each) before giving up. She ended up getting a 3rd party bluetooth keyboard - which works fine - and Apple gave her an $80 credit online toward future purchases. Point being, there has been a noticeable QC problem with Apple the last several years, both with products and with frontline "genius" employees. Other than for warranty issues, she and I get our Macs and other products serviced by a third party Apple certified repair shop. They are fast, competent, and reasonably priced. There really is a systemic problem with Apple right now, and I hope they fix things soon.

Someone else wondered why people post stuff on this forum about problems with Apple products. Well, in my case, it allows me to read about both good and bad regarding Apple products and support, and to voice my own issues when they arise. If everything Apple was wonderful these days I wouldn't bother to read the forum nearly so often. Now it's a way to be forewarned about potential issues, and to hope that someone at Apple with any clout might read and respond.

 

[aknabi]

This is one anecdote. It seems like every week vloggers are just trying to find something wrong with Apple hardware. Then forums fill up with a bunch of comments from people who don’t even own this stuff. Whatever.

And the forums fill up with fanboy apologists. Whatever

 

[baryon]

I was thinking about getting the iMac Pro but I'm glad these videos are coming up before I made that mistake! The problem with Apple is that while macOS is great, their Mac hardware totally sucks now (it wasn't always like this). If you get a MacBook, you face swollen batteries, uneven screens, peeling coatings, non replaceable parts, and a need for an expensive adapter to plug anything into your computer. If you get a Mac Pro, you get a 5 year old computer for the price of a car. If you get an iMac Pro, you get this junk with no warranty and support and it's super expensive, and the Mac Mini is underpowered, expensive and also not upgradeable and hasn't been updated in years. What other options do you have? macOS can't be installed on anything else, officially. Windows 10 is absolute junk, too. What are you supposed to do if you want a decent computer in 2018, seriously?

I really wish hackintoshes worked better, but apparently there are many issues, and the whole reason I'd get a Mac is to not have constant problems with my computer.

 

[sublunar]

I had not seen this article; thanks for posting. The last time I was really satisfied, even impressed, with a genius store was when I bought an iPhone 5 back in 2012. It was my first iPhone (already had Macs over the years, but had been using Android phones). I didn't have to wait more than 5 minutes for assistance, and they took the time after I bought the phone, to help me get my data and settings transferred from the Android to the new iPhone. The two folks I dealt with were competent and efficient in getting me onto the iPhone platform. I've rarely used Genius Stores in the past, as I bought most of my Apple Macs online and never had anything go wrong with them other than some cooling problems on a couple of my iMacs, which I could fix by vacuuming. Fast forward 5 years and I escorted a friend of mine to an Apple Store to buy a new iPad, and the services were very much deteriorated from the 2012 experience. We had to wait around for 30 minutes just to get a "genius" to schedule a time (45 minutes later), and then went through 3 people to successfully get her data transferred from an old iPad to the new. She also purchased a Smart Keyboard which didn't work once installed, and we ended up going through three keyboards (two more visits to the store, over an hour at each) before giving up. She ended up getting a 3rd party bluetooth keyboard - which works fine - and Apple gave her an $80 credit online toward future purchases. Point being, there has been a noticeable QC problem with Apple the last several years, both with products and with frontline "genius" employees. Other than for warranty issues, she and I get our Macs and other products serviced by a third party Apple certified repair shop. They are fast, competent, and reasonably priced. There really is a systemic problem with Apple right now, and I hope they fix things soon.

Someone else wondered why people post stuff on this forum about problems with Apple products. Well, in my case, it allows me to read about both good and bad regarding Apple products and support, and to voice my own issues when they arise. If everything Apple was wonderful these days I wouldn't bother to read the forum nearly so often. Now it's a way to be forewarned about potential issues, and to hope that someone at Apple with any clout might read and respond.

At the end of the day, we're just chatting with retail store employees, they have to deal with the same hardware as we would but the implication in this thread is that the training isn't as thorough as before. There's more Apple stores so the variety of staff can vary more, and the hardware itself is becoming increasingly obscure to repair - and these staff need looking after and good ones retaining just like any retail business but as we all know there's a bottom line to look after here.

Considering the sheet cost of an iMac Pro which could be picked up off the shelf at retail stores you'd imagine that better training would be done for repairing this hardware but there has to be a little responsibility on the design side for making these things harder to repair over time.

 

[MauiPa]

This happened to me on a TV mount. Its actually pretty common, so stop the Apple bashing already. Here is how it works. Engineer specifies bolt with a hardness rating of x, purchasing agent or supplier substitutes a lower grade bolt thinking they are smart, or its downright fraud to save a few cents (hey made in China). Customer suffers, company recalls product, or ships out proper bolts.

You did read part where Apple didn't manufacture this?

If it were me getting one, I wouldn't wait for recall, once I heard I would go to hardware store and spend $5 and get hardened bolts.
[doublepost=1527541936][/doublepost]

I was thinking about getting the iMac Pro but I'm glad these videos are coming up before I made that mistake! The problem with Apple is that while macOS is great, their Mac hardware totally sucks now (it wasn't always like this). If you get a MacBook, you face swollen batteries, uneven screens, peeling coatings, non replaceable parts, and a need for an expensive adapter to plug anything into your computer. If you get a Mac Pro, you get a 5 year old computer for the price of a car. If you get an iMac Pro, you get this junk with no warranty and support and it's super expensive, and the Mac Mini is underpowered, expensive and also not upgradeable and hasn't been updated in years. What other options do you have? macOS can't be installed on anything else, officially. Windows 10 is absolute junk, too. What are you supposed to do if you want a decent computer in 2018, seriously?

I really wish hackintoshes worked better, but apparently there are many issues, and the whole reason I'd get a Mac is to not have constant problems with my computer.

and man, the whole world sucks! BTW: You must drive a real beauty if you can get a car for a couple thousand.

 

[TechZeke]

My 2011 iMac is 7 years old and still going strong as a daily driver after I installed an SSD in it a few years ago. My iMac has been a shining example of why I pay the premium for Macs.

To see this lack of quality is disconcerting.

It seems like while the iMac Pro may have been ready as a product to ship, the support infrastructure simply isn't ready. If I spend $5000, professional or not, I would expect top tier customer service, support, and parts.

 

[theluggage]

The video does make it appear that inexperienced, unqualified, untrained service personnel attempted the repair and botched it badly.

I'm not sure I expect tech support staff in a high-street computer store to be qualified/trained/experienced in metalwork - I mean, if it was my own, old out-of-warranty computer I'd google "how to remove a broken-off screw" and order the appropriate tool off Amazon if necessary, but on a brand new $5000 computer belonging to a customer... Anyway, I'm sure that sort of initiative can get you fired in a modern corporate setting.

Sounds like the store folk were left hanging by Apple HQ as well. Its clearly just not something they have a contingency for...
[doublepost=1527542522][/doublepost]

You did read part where Apple didn't manufacture this?

You did read the part where it came in an Apple box sold by the Apple store with an Apple logo on it and an Apple instruction booklet? Its as much an Apple product as any of their Foxconn et. al. manufactured computers.

 

[redskr]

Quinn Nelson, host of the popular YouTube channel Snazzy Labs, has shared a new video that appears to suggest the iMac Pro's user-installable VESA mounting kit uses cheap screws that are prone to break when unfastened.

For background, the kit enables users to replace an iMac Pro's stand with a VESA mount adapter, allowing the computer to be affixed to any VESA-compatible wall mount, desk mount, or articulating arm. Jason Snell of Six Colors provides a good overview of the installation process in the video below.

Nelson installed the adapter without issue, but ran into difficulties when he went to remove it a few months later:Nelson acknowledges that the adapter is probably not designed to be taken on-and-off repeatedly, but Apple never warns against doing so, and switching back to the traditional stand at least once seems reasonable.

Unable to remove the adapter, Nelson said he contacted Apple by phone, explained the situation, and was told that Apple could not provide support because the adapter is manufactured by a licensed OEM, despite being sold by Apple with Apple-branded packaging and documentation.

The support representative then declined to provide the name of the OEM or their contact information, according to Nelson, who gave up on the phone call and decided to visit the Genius Bar at his local Apple Store.

Unfortunately, the Genius Bar was not very helpful, as apparently only the Head Genius at that store was trained to service the iMac Pro. Nearly two weeks and one failed repair later, the iMac Pro was finally fixed and ready for pickup, with a new VESA mount adapter installed and the saga seemingly over.

Upon leaving the store, however, Nelson discovered that his iMac Pro's stand had been significantly dented and scratched. The damage prompted him to carefully remove the VESA mount adapter yet again, to see if the iMac Pro itself was damaged, and he encountered similar scuffs on the chassis of the machine.

Moreover, while attempting to unscrew the Apple-installed replacement adapter, another screw broke off, suggesting that Nelson's experience wasn't a one-off situation, and that the screws are in fact prone to break.

All in all, there are two separate issues here: the fragile screws and the un-pro-like customer service that was provided by Apple. And, unlike his fellow YouTube creator Linus Sebastian, Nelson did not disassemble the iMac Pro or perform any other action that would appear to violate Apple's warranty.

Importantly, after the video, Nelson says the Apple Store has since offered to replace the entire iMac Pro free of charge. He was also contacted by Apple's Executive Relations team, which wanted to ensure everything was okay and requested that he send the VESA mounting kit to Apple for its engineers to examine.

​

While this doesn't appear to be a widespread problem, and might not ever be given the steps to reproduce it require mounting and demounting a minimum $5,000 computer, the simple solution could be stronger screws.

MacRumors has reached out to Apple for comment on the matter. We'll update this article if and when we hear anything back.

Article Link: Video Shows iMac Pro's Mounting Kit Screws Appear to Break Easily When Unfastened

 

[curtvaughan]

I was thinking about getting the iMac Pro but I'm glad these videos are coming up before I made that mistake! The problem with Apple is that while macOS is great, their Mac hardware totally sucks now (it wasn't always like this). If you get a MacBook, you face swollen batteries, uneven screens, peeling coatings, non replaceable parts, and a need for an expensive adapter to plug anything into your computer. If you get a Mac Pro, you get a 5 year old computer for the price of a car. If you get an iMac Pro, you get this junk with no warranty and support and it's super expensive, and the Mac Mini is underpowered, expensive and also not upgradeable and hasn't been updated in years. What other options do you have? macOS can't be installed on anything else, officially. Windows 10 is absolute junk, too. What are you supposed to do if you want a decent computer in 2018, seriously?

I really wish hackintoshes worked better, but apparently there are many issues, and the whole reason I'd get a Mac is to not have constant problems with my computer.

I still have mostly good experiences with the iMac line (I just bought my 4th one in January - not the Pro). I, too, prefer MacOS and don't like Windows, but I will not buy Apple laptops right now due to all of the complaints and issues, as well as the price for the same. You can get nice PC laptops and run Linux, which is what I've done the last several years. Linux is much more user friendly and compatible with more hardware than in the past, but you have to be willing to go largely without vendor support and rely upon various Linux forums for assistance. Since Apple seems to be moving away from Mac development in favor of iOS devices, I wish they would find a way to license MacOS for PCs.

 

[redskr]

My sense is that the VESA "flaw" has being there longer than the iMac Pro. But because most of us don't use it...The devil is in the details, Apple. I bet most of you have being there, right? Brand new computer with an issue, then you show up at the Genius Bar to realize the genius know little about your issue.

Once I had an issue (I still do) with two external hard drives not mounting on a Mac Pro. They would only mount via Apple's monitor USB 2.0 ports, but never via the USB 3.0. They changed severals internal components (for free) and the issue was never resolved. The same drives would mount on my MacBook Pro USB 3.0, on a iMac in the store, on a Mac mini at work, but never using the Mac Pro. I gave up on them, I had to keep bringing the computer to the store and leave it there. In the end it was easier to buy a new external drive than argue with them. 3.5 years later the disks still work and the issue persists. The fact they could not tell me what the problem is, that's the real issue.

 

[Lennyvalentin]

And to think they were going to build cars.

"Your broken blinker switch can only be repaired by doing a full dashboard replacement at $13,361.44 plus work."

Glueing everything together has consequences...
[doublepost=1527544939][/doublepost]

You did read part where Apple didn't manufacture this?

Apple doesn't manufacture ANYTHING they make - well, except for the trashcan Mac Pro interestingly. So that's hardly an excuse.

 

[ikir]

I’m quite impressed by the amount of users whining this is a 5000$ computer without understanding you pay for a x-core monster, with all-in-one design, with 4 thunderbolt 3 independent bus, 5k p3 Display, pcie ssd raid 0. I work in support and I have to deal with ****** PC world everyday... but on MacRumors and YouTube it seems only Apple hardware have issue. Appel quality is still incredible compared to generic PC, the real issue is whining, YouTube and ads click, blaming Dell doens’t give you money or views.

 

[iMacC2D]

One thing that's clear from the video: he was the only person breaking the screws when attaching/detaching the mount. The Apple Store was successful in putting it on without breaking the screws, then he broke a screw taking it off again.

9 minutes and 30 seconds in, it's clear that the Apple Store installed the screws barely finger tight. They didn't successfully put it back on without breaking the screws, they took such delicate care to avoid breaking them that the mount wasn't securely fastened.

Not to mention he's applying almost no force removing them, turning the screwdriver handle with just fingertips at the portion of the handle with the least grip. Almost no torque, and certainly nowhere near enough to snap a decent fastener.

The guy broke his own computer (twice) and then blamed Apple.

I'll assume this is sarcasm, because there's no way you could be even remotely serious. He barely touched it. He installed and removed a user installable part, and the mount should have no issues being installed or removed.

 

[PimpDaddy]

The part about abvisouly having made a mistake on the OEM supplier of the VESA adapter was bad.

But what I was even more surprised and disappointed by was the damage the Apple employees had done to the stand and chassis of the iMac. How in the world did they find it okay to return a product to a customer in such a state?!
[doublepost=1527546918][/doublepost]Also... Apple probably just felt they needed to thread lightly regarding the VESA mount... Pun intended

 

[ikir]

This case in just another example of how bad Apple support is becoming. They refuse to accept responsibility for anything. I’ve had several running battles with them over the past couple of years. Sadly I wouldn’t recommend any Apple products to friends and family.

Sure recommend a good PC brand, and they will have much wrost experience. Make your family buy Android and Windows PC then enjoy endless evening helping them! Have fun!