Standard Return Policy
You have the right to cancel your order, return a product or cancel a service contract for any reason. To return a product purchased from the Apple Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at
http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to
contactus.uk@euro.apple.com.
Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us within 14 days. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method within 14 days.
Please note that you may not return the following, except in case of defect or lack of conformity:
- Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal.
- Subscriptions to the Software Up-to-Date Programme, iTunes Gift Cards, Apple Store Gift Cards and any Apple Developer products.
- Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract.
- Sealed computer software that was unsealed after delivery.
If the product is damaged, we may offset the amount of your refund by the diminished value of the product.
We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).
For complete details on how to return a product purchased at the Apple Store, please visit the Return & Refund section of the Help page located at
http://www.apple.com/uk/shop/help/returns_refund.
