I think more important than the number is the word of mouth and the fact that it will not be "fixed".
If you just offer to replace a fragile part with an identical, flawed replacement, people will not shut up about it.
This is why mass-recalls happen, you need to offer a solution and convince people that the problem is indeed solved.
Car manufacturers will not replace a faulty part telling you it will fail again.
... but I know that car analogies are being used too often.
TBH I believe it's common practise in the electronics industry, unless it's a safety issue to replace same with same or worse refurbished/reworked, with reworked electronics most definitely to be avoided.
We as the consumers need to push the providers harder to do better in the first place. Nor is Apple in isolation with such practises, with the PC OEM's coming under "heavy fire" from the tech press and users, equally they tend to cycle their products far more rapidly, needing to improve the next iteration equally rapidly or face further negativity.
Q-6
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